Customer Ratings & Reviews
- Model:
- LG SN6Y
- SKU:
- 6402205
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the sound quality, easy setup, and price of the 3.1-Channel 420W Soundbar with Wireless Subwoofer and DTS Virtual:X. They appreciate the excellent sound quality, simple setup, and reasonable price. However, customers are negative about the subwoofer, connectivity, durability, remote control, and warranty. They have experienced issues with the subwoofer cutting out, connectivity issues, the soundbar not lasting long, and problems with the remote control. Some customers also feel that the warranty should be longer.
This summary was generated by AI based on customer reviews.
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound is not the best but for the price it is very cheap
I would recommend this to a friend- Cons mentioned:Remote control
Remote does not work out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought and picked up a LG Sound Bar 5n6y, the sound bar appears to work except the remote does not work. I swapped the batteries several times and got real close to the sound board but it still does not work, I guess I will have to return it.
I would recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that your unit did not work properly. Please contact LG Customer Support by
direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). You can also call us at 800-243-0000. Please provide your contact information, model/serial numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
Sounded good until had to return due to cracklings
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar sounded good but eventually got crackly and had to return.
I would recommend this to a friendSound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good but not worth the price. There are similar models for less money.
No, I would not recommend this to a friendConstant Connection Issues Between SoundBar/Sub
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was good but I was consistently having problems with intermittent connection issues from the sound bar to the subwoofer. I thought maybe it was too far away (15 feet) so I moved it directly next to it but I had the same issues. The TV was a brand new TV and the connection issues were happening on more than one app that I was watching. I exchanged the soundbar and ordered the same one thinking the next one would be good. Same issues immediately. I talked to an employee and he was saying this model is known for that. I would not recommend this product to anyone. I will be returning this model yet again for a different model entirely.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine just complicated using wish it was easier to understand the settings
I would recommend this to a friendSubwoofer quit working after 1 yr
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had this for 1 yr and as soon as the warranty ran out the subwoofer quit working. Wouldn’t even turn on! We barely even used it as it was in our 2nd living room.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Connectivity
Would not recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would absolutely not recommend, would only stay connect for 5 seconds before cutting out no matter what we used/did. We gave the first one benefit of doubt thinking maybe it was an off batch so ordered a 2nd and did the same thing!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Subwoofer died after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer died after 2 years... exactly when the warranty ended. I checked the forums, and it seems to be a common issue
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with setting up out-of-warranty repair, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Mice for price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice soundbar but could have been a little louder and more surround sound
I would recommend this to a friendGood sound, don't use with Sony TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was good, but did not work well with my Sony Bravia. It would take two minutes switching every few seconds between the TV speakers and the LG Soundbar until it settled, or had to go into the settings and force it every time I turned on the TV.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Jovelyn
Works great at first, but beware.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for about a year, and then it started going out after about 20-30mins of use, so we have to keep turning it off and back on. Super annoying when you’re trying to watch a show or movie.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, We hate to hear you are dissatisfied with your
unit's performance. This is not the quality we expect
from our products. We are continuously working to improve
the quality of our products and anticipate market demands
that drive customer satisfaction. We will share this with
our research and development teams for future
improvements. If you'd like to discuss more, please reach
out to our support team on Facebook at @LGUSSupport and
use #VOC in your first message to our social media
support team.. To speak with an agent via phone, you can
call 800.243.0000 We apologize for any inconvenience this
caused. ^Vanessa
Never Buy This One.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the worst soundbar i have ever owned. The subwoofer is functioning horribly, and with intermittent drops it irritates me to the most extreme. The most disappointing thing about this as that i have tried this on all 3 of my LG TV's and it still doesn't work.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Subwoofer
Subwoofer dead
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After two years, the subwoofer is dead. I tried switching out the cord and still doesn’t work. Do not buy this. It’s a waste of money
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Cheap, unreliable, woofer motherboard defective
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low quality product. The subwoofer completely failed at 18 months of very light use. I thought LG products were dependable amd long lasting but i was wrong. The sub woofer wont power up at all. Ive tried using different outlets and power supply cables to no avail. I did some searching and found out that the motherboard is likely the culprit. I dont have the time to disassemble this thing and replace the part that costs over $95. What a cheap unreliable product this is.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with setting up out-of-warranty repair, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Good sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like how it looks under the TV. The sound is not as loud as we would like
I would recommend this to a friend- Cons mentioned:Subwoofer
DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy this product. Our subwoofer just randomly died after a year and LG does not offer replacements only service. Very disappointed in this product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Best Buy Sucks!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sucks and their management team belongs in the trailer parks!
No, I would not recommend this to a friendGreat sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar is just okay. Strong and will serve the need desired.
I would recommend this to a friend- Cons mentioned:Subwoofer
I'll Never Purchase LG Sound Equipment Again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The subwoofer would never connect with the soundbar, and stopped working completely after a year and a half. I will never purchase LG sound equipment ever again after this experience.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette