Customer Ratings & Reviews
- Model:
- LG SN6Y
- SKU:
- 6402205
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the sound quality, easy setup, and price of the 3.1-Channel 420W Soundbar with Wireless Subwoofer and DTS Virtual:X. They appreciate the excellent sound quality, simple setup, and reasonable price. However, customers are negative about the subwoofer, connectivity, durability, remote control, and warranty. They have experienced issues with the subwoofer cutting out, connectivity issues, the soundbar not lasting long, and problems with the remote control. Some customers also feel that the warranty should be longer.
This summary was generated by AI based on customer reviews.
Not worth the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't think it was worth the price. I returned the product.
No, I would not recommend this to a friend- Cons mentioned:Durability
Disappointed
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this in March of 2021 yesterday a weird sound came from the subwoofer and now there is no power what so ever complete waste of money.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
- Cons mentioned:Subwoofer
Purchased & Picked up on Jan 27, 2021 at City Base
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased & Picked up on Jan 27, 2021 at City Base, TX. Subwoofer just stop working. No sound
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Jacob.
We're sorry to hear that your Soundbar's subwoofer has stopped working. We understand how frustrating this must be for you. To address this, please send us a private message via Facebook or X (Twitter) @LGUSSupport, and we'll assist you in resolving the issue. Thank you for your patience. —Kai
Lg system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and volume is not as expected to be.
No, I would not recommend this to a friendPurchased open box “excellent” condition.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased an open box “excellent condition” for this item and was missing all cables. I bought the open box in “excellent” conditions because it claimed to have all original parts/accessories. Very disappointed when I saw that it was missing not only the remote and cables but the power adapters as well. Took it to Best Buy were I was offered two options: return it or pay the difference for a new one. Don’t recommend buying open box even though they advertise it comes with everything, Best Buy will not back that up.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We understand your concern. This feedback will be shared with our product team. We apologize for any inconvenience.^Venette
Unhappy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great when I purchased it but after just 1 year the volume decreases even when I turn it up to the max setting. Very disappointed!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
SUBWOOFER CUTS OUT!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SUBWOOFER GOES IN AND OUT….. TERRIBLE SOUND CONSISTENCY!! When it works it’s a beauty, but if you’re playing music it’s absolutely distracting and annoying hearing the bass cut off for no apparent reason. Don’t waste your money on this.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Not great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.mediocre sound product / OK is you really get a deal and are on a budget . . .limited levels of EQ controls. At times, voices are muffled depending on source. Highly recommend finding the rear speakers
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Connectivity
Want Sound?!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You would think that this would connect seamless with the LG OLED TV that I bought at the same time? Wrong. Sound drops in and out. Replaced X3. Would never buy another LG product
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Pcb junk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pcb board went on the subwoofer. Firmware update fried it. $$$ to get component. Past warranty. Stay away from LG audio.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you change your mind, we would be happy to help you with scheduling out-of-warranty repair, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
- Cons mentioned:Subwoofer
Awful Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I had first gotten the soundbar everything was going alright and it sounded great but then one the sub woofer just stopped working and i sent it to LG and they couldn’t even fix it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Not as good as I my husband thought
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not crazy about it, I keep setting it up to the sound to derive from speaker but every time I turn the tv on o have to go to settings and reset it. It’s aggravating
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Subwoofer died after 6 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the soundbar in Feb 2021 for basement finishing project. Didn’t hook it up until basement was done in Sept 2021. In March 2022, after only 6 months of use, the subwoofer stopped working. When plugged in, no lights would come on and appears it wasn’t getting power. Because it was 13 months from when I bought it, the 12 month warranty expired. Best Buy and LG both said too bad, youre on your own to get it fixed. Will cost at least $150-$175 to fix. Not worth getting it fixed. I will have to buy a brand new sound bar/subwoofer sysytem. This time it will NOT be an LG product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Bad buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had issues with this since I bought it. It worked for about 1 month before having to send it to LG for repair and once I got it back 2 months later, it only worked for a week and now I am waiting on a replacement. Would not buy again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Subwoofer
Stay away from
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer stopped working right after 12 months. Stay away from this! It had a decent sound until then.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Subwoofer
Subwoofer died
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar worked nicely for a few months then the subwoofer quit and won't turn on but the soundbar still works fine.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Was a decent system. Failed in less than 2 years.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a great system until it went out less than 2 years later. Purchased in Sep 2020 and the subwoofer went out in Jan 2022. Tried resetting and repairing as suggested in the manual and it never worked.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Dont buy from Best Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had ours 2 months and just got it back from bestbuys repair center and 2 days later it starts right back doing the same thing. So now I'm looking at having to send it back off for 2 or more weeks for repairs again. Best Buy says there is nothing they can do to help us. I only gave 1 star because zero wasnt an option. I do not advise anyone to buy this sound bar or anything else from Best Buy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Connectivity
Soundbar lost connection to subwoofer forever
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit needed to be sent in repair 13 months and 6 days after purchase because the soundbar could no longer connect to the subwoofer and no amount of support would fix.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Connectivity
Subwoofer Wireless Issues.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Wireless subwoofer Keeps disconnecting and now it doesn’t want to pair with the sound bar.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for taking your time for leaving us a review on this LG 3.1-Channel 420W Soundbar with Wireless Subwoofer and DTS Virtual LG SN6Y. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. Should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony