Customer Ratings & Reviews
- Model:
- LG SN6Y
- SKU:
- 6402205
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the sound quality, easy setup, and price of the 3.1-Channel 420W Soundbar with Wireless Subwoofer and DTS Virtual:X. They appreciate the excellent sound quality, simple setup, and reasonable price. However, customers are negative about the subwoofer, connectivity, durability, remote control, and warranty. They have experienced issues with the subwoofer cutting out, connectivity issues, the soundbar not lasting long, and problems with the remote control. Some customers also feel that the warranty should be longer.
This summary was generated by AI based on customer reviews.
Sound at did not power up?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this online because it was not available in a store nearby and I would be using it with a new Lg TV. I paid full price for this sound bar. It arrived today and the box was not factory sealed. It was Poorly retapped with a security tape. After in boxing and connecting the power cables the sound bar would not power up. Also it was missing the mounting screws that attach the mounting brackets to the bar. Obviously this was an open box that I paid full price. I boxed it up and returned it to Best Buy today. Not a happy customer Had to place another order, this time shipping to local store, so I can inspect it there prior to taking it home.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
I'm taking it back and getting a different brand.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like this. I bought it the same time as my 65 inch Sony LCD TV (Bravia 90) I hooked it up using the ARC (hdmi) and at first it worked - glitchy - but worked. We then enjoyed it for a day. The next day - no sound. I then re-added the speaker - and it worked again. The next day - no sound. Doesn't work well with ARC, glitchy, a person reported the exact same issue on Reddit - shows working - shows OPT on Display bar (which I believe is a problem should show ARC) - but no sound. I don't recommend.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Subwoofer
SUBWOOFER CUTS OUT EVERY 2 SECONDS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As the titles states, the subwoofer cuts out every few seconds. Waste of money. Didn’t have this issue with my last sound bar.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thank you. ^Venette
Spotty connection
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We constantly have connection issues with the subwoofer, regardless of if it is wired or wireless... gets very annoying.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Connectivity
Cannot recommend.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot recommend this sound bar. Purchased this to go with our LG tv in the basement. The sound bar and subwoofer will stay connected. Very frustrating.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that your unit did not work properly. Please reach out to our support team on Facebook at @LGUSSupport. You can also call us at 800-243-0000. Please provide your contact information, model/serial numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
Broken sub
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this soundbar installed by Geek Squad about 2 weeks ago and I noticed when watching tv or listening to music that the subwoofer turns on and off on its own. I put it in front of the soundbar to eliminate interference issues but it still drops I will attempt to contact support before I return this product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Connectivity
Will Constantly Disconnect from the TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money! This unit will constantly disconnect from a supposedly compatible LG Smart TV. Stick with Samsung if you want to keep your sanity.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Durability
Very mad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good buy 3 months later bass bottom went out and store would not help me made me go around and nothing
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Subwoofer just stops working (known issue)
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer stopped working after only a year and a half. LG customer support wanted $150, which is almost the price of a new system, to repair their shoddy workmanship. The soundbar itself still works, but without the subwoofer it isn't as good as it should be. I'm not open to giving LG any more of my money due to this poor experience.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Do not buy LG soundboard with wireless subwoofer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk....LG did a software update on the TV that it is paired with and it burns the wireless board out of the subwoofer. They have so many broken ones out there they won't even give me a repair date. Just a "find a box and shop it to us and we will fix it.". Well it took me 3 months to get this answer out of them and they won't let best buy repair it either. Last LG purchase I will ever make due to customer service. I think 6 months is more then fair enough for being patient.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Subwoofer
Subwoofer has stopped working
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After almost 1 year, the subwoofer has gone completely dead. It will not power on at all.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Works long enough to get past warranty.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1 year and 1 month later, the subwoofer is bricked. No support as its outside of the 1 year warranty. Will not buy LG speakers again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Subwoofer
BadSubs
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for a year and sub already went out had the same problem with my other one also horrible
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Based on the numerous issues that you have experienced your frustration is understandable. We would like to gather more information from you to help resolve this. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info along with a detailed description of the issues so that we can work towards a resolution. Thank you. ^Jennifer
Sad face unable to use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item as a open box item I returned it due to the fact that it was missing the important components to make it work it seems like it would’ve been nice but I was unable to use it.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Junk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective or off the box. Volume keeps turning down then randomly gets loud
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Sub cut off is too low. Buyer beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad but kinda sucks. Cut off frequency is very low and the bar itself has no bass. So its either sub bass or midrange, no in-between. Constantly sounds like sub is cutting out
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that your unit did not work properly. Please contact LG Customer Support by
direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). You can also call us at 800-243-0000. Please provide your contact information, model/serial numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
Not worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my husband for Christmas. Would not turn on, sync, work for nothing. The bass.. oh the bass .. there is none unless turned up to max (I think) because the remote does not work. The man in the store says I should buy this one because I was also buying a LG 65" for the hubby for Christmas...I was going to go with another brand. Should have! Nothing special about this, at all. You do need another HDMI cable. But we had to use the analog one that came with the TV which is blah. Good thing I got the warranty.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Defective
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bout this in Oct 2021 and in April 2022 it started to fade in and out and I can in no way resoved the issue they described to fix it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Subwoofer keeps disconnecting
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it worked, I really enjoyed the sound. After 2 months of use, the subwoofer kept disconnecting. Before sending to repair, I tried moving my router to the other side of the room. I tried changing the channels on my Wifi. I even turned off the wifi completely, but the issue remained. I sent to LG 3 separate times to repair and they never seemed to be able to correct the issue. I bought this in March 2021 and now in August 2021 finally moving on to find a more reliable product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Subwoofer
Horrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did great for almost 2 years till the subwoofer goes out then you have to buy a whole new soundbar and sub
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette