Customer Ratings & Reviews
- Model:
- WDEP9423F
- SKU:
- 6534257
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the 30" Smart Built-In Electric Convection Double Wall Oven with Air Fry, especially its sleek design and ease of use. Many customers appreciate the overall performance and how quickly it heats up. The built-in air fryer and included pan are also well-received features.
This summary was generated by AI based on customer reviews.
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful experience with sales at Bestbuy. Great info and delivery
I would recommend this to a friendProblem with convection cooker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The convection temperature does not set to the correct temperature. I am waiting on a replacement unit. Otherwise, I live the double oven baking so far. My recommendation will depend upon getting a new unit.
I would recommend this to a friendBrand response from LGAnswers
Posted .We know how repairs are always an inconvenience, However, We appreciate your patience with us as we work diligently to get your issues taken care of in a satisfactory manner. We look forward to your next review to let us know how we did or where we can improve. Have a great day!~Tanisha
Oven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven was damaged during the installation but the over is nice , wish I had gotten a gas one instead
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Patricia. Thank you for taking the time to review our LG Wall Oven (WDEP9423D) model. the We're sorry to hear about the damage during installation. We aim to provide exceptional customer service and ensure a smooth and seamless experience. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. For further help, please reach out to us on social media @LGUSSupport. ^Juvy
Arrived Dented
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor packaging. Front door is dented. Returning it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you informing us about the delivery issues you encountered with BestBuy, and we apologize for any inconvenience this has caused you. But, because we are a third party, we have to refer you back to BestBuy to resolve this matter. ~Rita
Dissapointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad experience - I was told it is the same size as the defective unit being replaced, we waited a few weeks only to realize that it is not - had to be returned (did not even install)
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Anand. Thanks for taking a moment to share your thoughts about your experience with the LG Double Wall Oven (WDEP9423F) model. We totally get that the unit you received didn’t match the size of the defective one it was meant to replace. Our goal is to provide accurate information and make sure our customers get the right product. If there's anything else we can do to help, just hit us up on social media @LGUSSupport. We're here to help explore possible options with you. ^Juvy
Not what a cook wants thats for sure !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a bad purchase ! First , you can barely see the panel to choose what you want, its dark , REAL DARK ! Second the racks don't fit right , to short from side to side. Third and final blow was the pulling out of the bottom rack , when cooking a 20 lb. ham for Easter . It was my limit when I picked it up off the floor . Pulled it out like a NORMAL rack and the pan sled off and onto the floor . Because the rack bends down when you have a pan on it. I was done and that was my signal to send it back. And I did . Bad oven ! Checked 3 stores they are all the same crappy racks that don't fit .All of them !
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mary. Thank you for sharing your experience with the LG Wall Oven (WDEP9423F) model, and we understand the importance of having an oven that offers clear visibility, sturdy racks, and smooth operation. Regarding the display, we recommend checking the settings menu to ensure the brightness level is adjusted to its highest setting, as some models have a default energy-saving mode that dims the panel. For the oven racks, please ensure they are pushed all the way to the back of the oven and seated correctly within the side rails; a rack that is not fully engaged in its tracks can feel unstable when pulled forward. For more guidance, visit https://www.lg.com/us/support/product/lg-WDEP9423F.BRSLLGA. We’d like to take a closer look into what happened with your unit and assist you further. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can help you directly. ^Juvy
LG Double Oven Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service and delivery service. I'm happy with my purchase.
I would recommend this to a friend