Customer Ratings & Reviews
- Model:
- WT6105CW
- SKU:
- 10758152
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Disaster of a machine
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute junk. You have to use the heavy duty cycle otherwise the normal cycles don’t even get the clothes completely wet. Also, do not wash anything black because the agitator will wear the color right out of the material, happened to me more than once ruining brand new hoodies.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern about having issues with your LG Washer (WT6105CW) model, especially when it comes to not getting clothes properly wet during normal cycles and the damage to your black clothing. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Since the normal cycles aren’t getting your clothes wet enough, using the Heavy Duty cycle is a good workaround. However, it may be helpful to adjust the load size or make sure the washer is not overloaded, as this can affect the water distribution. If the issue continues, it could be worth trying a deep wash cycle if available on your unit, which provides extra agitation and water. For guidance, visit https://www.youtube.com/watch?v=f_d3rOJmgDo. If these suggestions don’t resolve the issues, or if you need more help, please send us a private message on social media @LGUSSupport. Our team will be more than happy to assist you further.
We appreciate your feedback and are here to help ensure your laundry experience improves. ^Juvy
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer and delivery was fast and easy Great job
I would recommend this to a friendDemand better, you deserve better!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is garbage. I do not believe ANY of the reviews on here. Poor performance, poor quality, poor design. The fact that LG would put there name on this is disappointing. Basically, this is a $250 Washing machine with a few "add-ons" that do not help at all. I have owned 7 homes in my life all had laundry, this is by far the worst washing machine I have ever bought. Do not buy, do not pay $500+ you are throwing away money, you could use for a decent Washing Machine,
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience and providing feedback on the LG Washer (WT6105CW) model. We understand how important it is to have a reliable and high-quality washing machine, and we regret if the performance, quality, and design of the WT6105CW did not meet your expectations. We would like to assure you that customer satisfaction is our top priority, and we are committed to providing the best possible experience for our customers. If there's anything specific you would like to discuss or if there's any assistance we can provide regarding your washing machine, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
Sucks!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely was a waste of money. The washer does not spin dry good after your clothes are washed. And if you don’t do a spin cycle it hold water so your clothes may stink because the water sat for a few days. I’ve thrown so much stuff out dealing with this washer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Lasheena. Thank you for sharing your feedback. It’s unfortunate to hear that the WT6105CW hasn’t been performing as expected, and we understand the frustration of dealing with lingering water issues. Your experience is important to us, and we'd like to help. Please send us a private message on social media @LGUSSupport so we can explore possible solutions. We value your patience and hope to resolve this matter swiftly. —Junel
Worst customer servive experience!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trying to exchange this washer and BEST BUY's customers service is TERRIBLE. Agent Brian was professional giving options and then transferred us to Irving who wouldn’t acknowledge my family membership because we do not have the same name. He assumptions were offensive and him bringing up info in my profile just not to acknowledge was offensive. I have never had issues with BEST BUY until now. Also, the product at hand is poor quality leaving clothes soiled and smelly even after washing. The agitator doesn’t work effeciently or effectively.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for sharing your feedback with us. I'm sorry to hear about the frustrating experience you've had with both your LG washer and Best Buy's customer service. It must be disheartening to encounter such difficulties, especially with a product and service you rely on. We apologize for any inconvenience and offense caused by the customer service interaction. Your feedback is valuable to us, and we will take it into consideration as we work to improve both our products and customer service experiences. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Leaky washer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer started leaking after it was delivered. We need to call repair.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Donald. Thank you for reaching out to us about your LG Washer (WT6105CW) model. We appreciate you sharing your experience and understand how important it is for your appliance to be installed and working properly from the start.
For this model, one helpful step is to check that the drain hose and water supply connections are securely tightened and properly positioned. A loose or misaligned hose can often cause leaks right after installation. It’s also a good idea to confirm that the washer is level, since tilting can lead to water pooling and escaping. If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. For more help, visit https://www.lg.com/us/support/product/lg-WT6105CW.ABWETUS. If further assistance is needed, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can continue supporting you directly. ^Juvy
Its a good washing machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good just keep it on deep fill for alot of water overall its a good machine for the money
I would recommend this to a friendExtremely disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not use enough water to get the clothes wet. Clothes come out bone dry. The controls are impossible to use without special apps and wifi access. I do not need my washing machine to have internet access. I need my washing machine to clean the clothes. This washing machine does not wash.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, EricC. Thank you for taking the time to review the LG Washer (WT6105CW) model. We appreciate your feedback and apologize for the disappointment you have experienced with its performance.
We understand your frustration regarding the water levels and the difficulty in using the controls without relying on special apps and Wi-Fi access. Please visit the following links to obtain more details on your LG unit: https://www.lg.com/us/support/video-tutorials/lg-top-load-washer-proper-loading-CT10000012-1434658497412 and https://www.lg.com/us/support/help-library/cycles-and-options-top-load-washer-CT00000305-1436976925348. And in regards with the wifi connectivity issue, you may check this as well: https://www.lg.com/us/support/connect-your-wifi-appliances-with-lg-smart-thinq. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Pay Attention to Your Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the washer. The installation guys switched the hot and cold water so it's reversed. Now I have to fix it.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback with us about the LG Washer (WT6105CW) model. We’re glad to hear you're happy with the washer itself. However, we understand your concern about having the hot and cold water lines reversed after installation. If you haven't yet, please contact Best Buy customer service at 888-237-8289 for assistance. To fix this, swap the hoses: disconnect and reconnect them to the correct ports—hot to "hot" and cold to "cold." For further help, visit https://www.lg.com/us/support/product/lg-WT6105CW.ABWETUS. If you're unsure, consider contacting an authorized service technician. Feel free to message us on social media @LGUSSupport for more questions or assistance. ^Juvy
Stay away
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Don't get this even if it's the last washer in the store. If you want your clothes washed correctly you can only do "deep wash." Any other setting won't add enough water to wash your clothes leaving them just gross.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Franciso. Thank you for sharing your feedback about the LG Washer (WT6105CW) model. We appreciate your insights and understand your concern about experiencing issues with the washing performance, particularly with the water levels on settings other than "deep wash." We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To enhance your washing experience, we recommend checking the load size and type of fabric you are washing. The washer is designed to adjust water levels based on the load, so ensuring that you are not overloading it can help improve the wash quality. Additionally, using the "Deep Wash" setting is a great option for heavily soiled items, as it provides a more thorough clean. For more information, you may visit https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790. If you continue to have concerns with the washing performance, please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further. Your satisfaction is important to us, and we want to ensure you have the best experience with your washer. ^Juvy
My washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok for the washer tobgo down but i just had to tell what to do and how to do it
I would recommend this to a friendNot a good choice!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not get clothes clean at all on Heavy Duty cycle. The Deep Wash option is the only setting that gets clothes marginally clean and you can't use that with the Heavy Duty or Delicate or other settings. No Soak option either. Takes a very long time to "wash" clothes and they don't smell clean even with plenty of detergent.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, HeidiT. We are truly sorry to hear about the issues you've experienced with our product, LG Washer (WT6105CW) model. We understand that the clothes are not getting clean on the Heavy Duty cycle and that the Deep Wash option is the only setting that provides marginal results. We wanna help you out fixing this issue, please visit this link for basic troubleshooting: https://www.lg.com/us/support/help-library/lg-top-load-washing-machine-washing-laundry-is-not-clean-CT00000305-20153067419949. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Machine is fine. Dont buy it from Best Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this washer feom Best Buy because a message appeared in my BB app saying there was a special bonus for me of $25 if I spent $500 today (8/15/2024). Presumably because it was sitting in my cart for a while while i shoped. So i pulled the trigger and even drove to the warehouse to pick it up eventhough i could have gotten 5% off and free delivery from Lowes. Turns out that message was a lie. Customer service has no knowlege of such an offer. Never buying from Best Buy again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with LG Washer (WT6105CW) model. We’re glad to hear that you’re now using our washer, but we understand your concern with the promotion issue at Best Buy. We aim to offer exceptional services and ensure a smooth and seamless shopping experience. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. For any concerns or support with your LG washer, please reach out to us on social media @LGUSSupport with your contact details and model information. We’ll be more than happy to assist you and ensure you’re getting the most out of your appliance. ^Juvy
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good i recommend good goooooood goooooooo[oooooood
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Maria. Thank you for your enthusiastic recommendation of the WT6105CW! We're thrilled to hear that you're satisfied with your LG washer. Your feedback is important to us, and we would love to hear more about your experience with the product.
If you have any specific feedback or would like to share more details, please don't hesitate to reach out to us. You can send us a private message on Facebook or Twitter using the handle @LGUSSupport and provide us with your contact information. Our team is here to assist you with any questions or comments you might have.
Thank you for choosing LG, and we hope your washer continues to exceed your expectations and meet your needs. ^Jolly
JUNK
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is a piece of junk. Started making a horrendous noise 6 months after purchase. IT HAS BEEN A TOTAL NIGHTMARE TO GET LG TO HONOR THE WARRANTY. 3 WEEKS AS OF THIS REVIEW AND I AM STILL OUT A WASHER WITH NO END IN SIGHT.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Monica. Thank you for sharing your feedback on your LG Washer (WT6105CW) model. We understand your concern about the issues you’re facing with the washer and the difficulties in getting your warranty claim resolved. We strive to provide high-quality products that exceed our customer's needs and expectations. Please reach out to us on social media @LGUSSupport with your contact details and a description of the issue. Our team will urgently review your case and work to resolve it as quickly as possible, including expediting repair or replacement if necessary. ^Juvy
Leaks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It leaks drom the drain hose at the.back of machine.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Avery. Thank you for reaching out to us and sharing your feedback on your LG Washer (WT6105CM) model. We understand how important it is for your laundry appliances to work efficiently and reliably. We strive to provide top-notch products that exceed our customer's needs. To fix this, inspect the drain hose to check if the hose is pinched, crushed, or kinked. For complete details, visit https://www.lg.com/us/support/help-library/leaking-top-load-washer-CT10000012-1435251372507#. If you need further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Clothes soaked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy it. You can’t get your clothes dry, worst investment
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Yadira. Thank you for sharing your experience with us. We understand your concern that your LG Washer (WT6105CM) model doesn’t seem to be drying clothes properly. We definitely want to help you get the most out of your investment, and we’re here to assist you in finding a solution.
One troubleshooting step we recommend is checking the dryer settings and ensuring that you’re using the correct cycle for your load. If you're washing bulky items, you may want to try running a longer cycle or using the "Heavy Duty" setting, as it’s better suited for larger loads. Also, make sure the vent is clear of any obstructions to allow for proper air circulation during drying. For more guidance, visit https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348.
We’d love the chance to assist you further. Please send us a private message on social media @LGUSSupport, and our team will gladly work with you to resolve this issue. ^Juvy
Buyer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product doesn’t do what the salesman said how it shall work.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback regarding the purchase of your LG Washer (WT6105CW) model. We strive to provide accurate and helpful information about our products and regret if there was any miscommunication or misunderstanding regarding the features and capabilities of your LG unit. Your feedback is valuable to us, and we will consider it to improve our communication and ensure that our customers clearly understand our products.
If you have any specific concerns or questions about the product's functionality, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Disappointed service by geek squad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot fully rate product because delivery was horrible. Delivery/geek squad gave 15 minute notice and lied about efforts to contact me as homeowner. My first experience where I have been disappointed with total tech plan service.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, RichardF. Thank you for your feedback regarding your recent delivery experience on your LG Washer (WT6105CW) model. We understand the importance of a smooth delivery process and the impact it can have on your overall experience. Your feedback is valuable to us, and we will certainly take this into consideration to improve our services. If there's anything else we can do to assist you or address any remaining concerns, please reach out to us on social media @LGUSSupport so we can help you further. Your satisfaction is important to us, and we want to ensure that you receive the level of service you rightfully deserve. ^Juvy
Im happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my LG Washer at Lowe's over Labor Day Weekend, it was on sale for $499, cheaper than BB at the time. Im happy with the machine. Only thing I noticed was the normal wash just wets the clothes, and the clothes sit at the bottom and dont move much. It might be because Im single and live alone, and never have big loads of laundry. I wash everything, even bed sheets on the Deep Fill option. Doing so, the clothes come out nice and clean because the get worked around. I think most complaints are because people seem to remember washers of yester year and these new high efficiency models are so different. The washer is also super silent. So, I think its a good purchase and well worth the money.
I would recommend this to a friend