Customer Ratings & Reviews

Hi, Kringles. We appreciate your honest feedback on your LG Washer (WT6105CM) model. While we're glad to hear you're enjoying how quiet it runs, we understand your concern about the unit's performance not meeting your expectations. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

For tough soils like those on work pants, here are a few helpful tips that may boost performance: Use the Heavy Duty or Deep Wash cycle with Warm water and high soil level to ensure deeper cleaning. For guidance, visit https://www.youtube.com/watch?v=HDx8pgSFEcY. Pre-treat stains with a laundry spray or soak items in detergent before starting a cycle. Make sure the load isn’t too bulky—heavy items like work pants can restrict motion and reduce effectiveness. If the issue continues, reach out to us through @LGUSSupport on social media so we can walk you through additional cycle adjustments or settings that could help get your clothes fully clean.

We want you to get the most out of your washer—thanks again for giving us a chance. ^Juvy

Hi, there. Thank you for sharing your experience with us. We understand your concern about having issues with your LG Washer (WT6105CW) model, especially when it comes to not getting clothes properly wet during normal cycles and the damage to your black clothing. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Since the normal cycles aren’t getting your clothes wet enough, using the Heavy Duty cycle is a good workaround. However, it may be helpful to adjust the load size or make sure the washer is not overloaded, as this can affect the water distribution. If the issue continues, it could be worth trying a deep wash cycle if available on your unit, which provides extra agitation and water. For guidance, visit https://www.youtube.com/watch?v=f_d3rOJmgDo. If these suggestions don’t resolve the issues, or if you need more help, please send us a private message on social media @LGUSSupport. Our team will be more than happy to assist you further.

We appreciate your feedback and are here to help ensure your laundry experience improves. ^Juvy

Hi, there. Thanks for sharing your experience with your LG Washer (WT6105CW) model. We understand the importance of having an agitator that delivers strong, reliable movement during the wash.

For this model, one helpful step is to avoid wrapping large items—like sheets or towels—tightly around the agitator, as this can restrict its motion. Loading items loosely and mixing in a few smaller pieces can help the agitator rotate more effectively and improve overall wash action. For more guidance, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washing-machine-drum-not-spinning--20150584818000. We’d be glad to take a closer look at your experience. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com with your details so our team can assist you directly. ^Juvy

Hello, Lasheena. Thank you for sharing your feedback. It’s unfortunate to hear that the WT6105CW hasn’t been performing as expected, and we understand the frustration of dealing with lingering water issues. Your experience is important to us, and we'd like to help. Please send us a private message on social media @LGUSSupport so we can explore possible solutions. We value your patience and hope to resolve this matter swiftly. —Junel

Hi, there. Thank you for sharing your experience and providing feedback on the LG Washer (WT6105CW) model. We understand how important it is to have a reliable and high-quality washing machine, and we regret if the performance, quality, and design of the WT6105CW did not meet your expectations. We would like to assure you that customer satisfaction is our top priority, and we are committed to providing the best possible experience for our customers. If there's anything specific you would like to discuss or if there's any assistance we can provide regarding your washing machine, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy

Hi there, Thank you for sharing your feedback with us. I'm sorry to hear about the frustrating experience you've had with both your LG washer and Best Buy's customer service. It must be disheartening to encounter such difficulties, especially with a product and service you rely on. We apologize for any inconvenience and offense caused by the customer service interaction. Your feedback is valuable to us, and we will take it into consideration as we work to improve both our products and customer service experiences. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, Donald. Thank you for reaching out to us about your LG Washer (WT6105CW) model. We appreciate you sharing your experience and understand how important it is for your appliance to be installed and working properly from the start.

For this model, one helpful step is to check that the drain hose and water supply connections are securely tightened and properly positioned. A loose or misaligned hose can often cause leaks right after installation. It’s also a good idea to confirm that the washer is level, since tilting can lead to water pooling and escaping. If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. For more help, visit https://www.lg.com/us/support/product/lg-WT6105CW.ABWETUS. If further assistance is needed, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can continue supporting you directly. ^Juvy

Hi, EricC. Thank you for taking the time to review the LG Washer (WT6105CW) model. We appreciate your feedback and apologize for the disappointment you have experienced with its performance.


We understand your frustration regarding the water levels and the difficulty in using the controls without relying on special apps and Wi-Fi access. Please visit the following links to obtain more details on your LG unit: https://www.lg.com/us/support/video-tutorials/lg-top-load-washer-proper-loading-CT10000012-1434658497412 and https://www.lg.com/us/support/help-library/cycles-and-options-top-load-washer-CT00000305-1436976925348. And in regards with the wifi connectivity issue, you may check this as well: https://www.lg.com/us/support/connect-your-wifi-appliances-with-lg-smart-thinq. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy

Hi, HeidiT. We are truly sorry to hear about the issues you've experienced with our product, LG Washer (WT6105CW) model. We understand that the clothes are not getting clean on the Heavy Duty cycle and that the Deep Wash option is the only setting that provides marginal results. We wanna help you out fixing this issue, please visit this link for basic troubleshooting: https://www.lg.com/us/support/help-library/lg-top-load-washing-machine-washing-laundry-is-not-clean-CT00000305-20153067419949. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy

Hi, Franciso. Thank you for sharing your feedback about the LG Washer (WT6105CW) model. We appreciate your insights and understand your concern about experiencing issues with the washing performance, particularly with the water levels on settings other than "deep wash." We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To enhance your washing experience, we recommend checking the load size and type of fabric you are washing. The washer is designed to adjust water levels based on the load, so ensuring that you are not overloading it can help improve the wash quality. Additionally, using the "Deep Wash" setting is a great option for heavily soiled items, as it provides a more thorough clean. For more information, you may visit https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790. If you continue to have concerns with the washing performance, please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further. Your satisfaction is important to us, and we want to ensure you have the best experience with your washer. ^Juvy

Hi, there. Thank you for sharing your feedback with us about the LG Washer (WT6105CW) model. We’re glad to hear you're happy with the washer itself. However, we understand your concern about having the hot and cold water lines reversed after installation. If you haven't yet, please contact Best Buy customer service at 888-237-8289 for assistance. To fix this, swap the hoses: disconnect and reconnect them to the correct ports—hot to "hot" and cold to "cold." For further help, visit https://www.lg.com/us/support/product/lg-WT6105CW.ABWETUS. If you're unsure, consider contacting an authorized service technician. Feel free to message us on social media @LGUSSupport for more questions or assistance. ^Juvy

Hi, there. Thank you for sharing your experience with LG Washer (WT6105CW) model. We’re glad to hear that you’re now using our washer, but we understand your concern with the promotion issue at Best Buy. We aim to offer exceptional services and ensure a smooth and seamless shopping experience. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. For any concerns or support with your LG washer, please reach out to us on social media @LGUSSupport with your contact details and model information. We’ll be more than happy to assist you and ensure you’re getting the most out of your appliance. ^Juvy