Customer Ratings & Reviews
- Model:
- DLHC1455V
- SKU:
- 6397863
Rating by feature
- Capacity
Rating 4.1 out of 5 stars
- Dry Time
Rating 3.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the dryer's compact size, quiet operation, ease of use, ventless design, and energy efficiency, with many praising its space-saving attributes and low noise level. However, customers are negative about the extended drying times compared to vented dryers. Some also reported issues with the dryer's overall performance and unclear instructions. The capacity was noted as sufficient for smaller households.
This summary was generated by AI based on customer reviews.
BUYER BEWARE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrific experience. The product still shakes when operating. Find another store to shop - one that will stand behind your purchase. AND the service is HORRIBLE
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Bad experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not work out of box..made me buy stack kit elsewhere..wrong kit number..then kit correct kit found in dryer! From lg...now coming to swap dryer for new..hope for better outcome..
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
delayed washer to the dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cannot use the stackable dryer as we await the coordinating washer that is now 2 months+ delay and unaccounted for at the warehouse. so no... no stars yet
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. ^Van\essa
Another disappointment
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well 14 months after we bought it it’s not working. It does not dry
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kathy. Thank you for letting us know about the issues with your LG Dryer (DLHC1455W) model. We understand your concern about your unit stops working properly, especially after only 14 months of use. We strive to provide reliable, durable, high-quality products that exceed our customer's needs and expectations. For help, ensure the lint filter is clean and free of debris. Make sure the vent hose is not clogged and is properly connected. Verify that the correct drying cycle and settings are selected for your load. For additional guidance, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. If these steps don’t resolve the issue, please send us a private message on social media @LGUSSupport with your purchase details and a description of the problem. We're ready to assist with further troubleshooting or to help arrange for a service visit if needed. ^Juvy
Bad Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged product within two shipments… Difficult to get a refund.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette
- Pros mentioned:Noise levelCons mentioned:Drying time
Great dryer with new improvements
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My dryer vent line in my home is 20 feet long and gets clogged, so this ventless dryer works great for me. I bought my 1st ventless 5 years ago and it worked good, taking a little more time to dry. I just bought a new one and many new improvements. No more cleaning the condenser every 3 months now. Also the filter cavity used to collect lint overflow from the filter. Now there is a double filter to capture this lint. There used to be a considerable bit of heat escaping into the room, but now it is very little. It is so quiet I can barely hear it This dryer works great for us. My wife loves it. I do have one suggestion: the control panel is hard to read, so put a backlight on it.
I would recommend this to a friend - Pros mentioned:Noise levelCons mentioned:Drying time
The BIG compact dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still brand new. Only had a chance to do 3 loads so far. Nice looking. Very quiet while in use. Not fast drying but much quicker than the old condensing dryer it replaced. It puts off very little heat to its surroundings which makes me think that it must be efficient. Love the in the drum light! Not happy with the dial indicator light... my installation puts the dial 6 inches above eye level and this makes the indicator light completely useless. If I stand on a chair the indicator light works perfectly but that isn't practical.
I would recommend this to a friend - Cons mentioned:Drying time, Reliability
Dont Buy! Not worth your money. Takes years to dry
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a waste of a money.DO NOT BUY. I’ve had this dryer for just about 1.5 years and have had the drying time for clothes go up and up since day 1. Ive tried all the maintenance you can do to help the machine run optimaly and it runs as optimally as using a blow dryer bought at the dollar store. The clothes take HOURS to dry and it still leaves the clothes damp. And if you want to dry towels it’ll take days. Youre better off hanging your clothes out to dry. Ive called LG and spoke to a representative for them to send out a technician who just told me its working perfectly fine. And still charge me $125 for a “service call”. If I would’ve known this is what “perfectly fine” was then id never have bought this. My entire kitchen is all LG and I expected the washer and dryer to be the same quality, but I was completely wrong. I would return this and get a normal dryer in a heart beat. My previous washer from 1990 was running better than this piece of garbage. Please do not buy this awful dryer, and to the poor soul that does buy it, best of luck and I hope you have the patience for 3+ hour loads consisting of just 3 t shirts and a pair of pants.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey Alex, We appreciate you taking the time to share your thoughts with us and we're sadden to hear that your LG Smart Stackable Electric Dryer was unable to adequately heat or dry your clothing. In order to give you the best assistance possible we'd want to better understand how we can resolve any issues. We will be helping you further if you send us a private message on Facebook or Twitter with your contact information using the handle @LGUSSupport or call our customer service line at (800) 243-0000.~Tanisha
- Cons mentioned:Drying time
DO NOT BUY THIS DRYER! I wish I had been warned.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dryer for my mother who is disabled and homebound. She was moving into handicapped-accessible housing. I was limited in which dryer I could buy because it needed to be ventless and the space we had was narrow. This dryer had decent reviews and for the first 1.5 years, it worked okay. We have now had it for a year and a half and it is struggling. It takes 8-10 hours to dry a single load of laundry! I called my local appliance repair company. They came out and could not find anything wrong with it, but admittedly they had little experience with heat pump dryers. I called another dozen appliance repair companies in our area looking for someone with experience with heat pump dryers, but there were none (and I live in an urban area with many options). I reached out to LG. Their customer service is horrific. They are clearly reading from a script and not listening to the issue. They are also rude. They gave me another list of local repair companies that were "certified" in LG repair. Of the companies that returned my multiple calls, none served our area or had experience with heat pump dryers. LG's only other solution was to send out one of their technicians for $399, but I have to hire someone to unstack the dryer before the service and restack it after the services (quoted as $150 per visit by a local moving company). LG also cannot guarantee that their technician can fix the issue, so I would have to spend $700, to service an appliance that they may or may not be able to fix. So now I have a dryer that is only 1.5 years old and does not work, but I cannot get anyone local to repair it. I have easily spent more than 10 hours on the phone trying to fix this issue. I am hesitant to replace the dryer because it is stacked and I do not want to buy the same dryer (to fit on top of the washer we also own) because I am afraid that in a year and a half, I will be back in the same situation. So incredibly frustrating. I will NEVER buy another LG appliance again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, MollyD. Thank you for sharing your experience with us. We understand your situation regarding the LG 4.2 cu. ft. Stackable Smart Electric Dryer DLHC1455W, and we truly appreciate your feedback.
For the issues you’ve described, we recommend reaching out directly to Best Buy for further assistance. They can help with the return, replacement, or further warranty support.
We also suggest considering the possibility of troubleshooting the dryer settings, such as checking the drying cycle options to ensure the most efficient setting for your load size. However, if the dryer is not functioning as expected, Best Buy is the best point of contact for resolution.
https://www.bestbuy.com/site/lg-4-2-cu-ft-stackable-smart-electric-dryer-with-dual-inverter-heatpump-white/6397871.p?skuId=6397871
Please feel free to contact Best Buy directly regarding this matter. If you need assistance with any product-related questions or further troubleshooting, don't hesitate to send us a private message on Social Media @LGUSSupport.
We appreciate your patience and understanding.
—Renzo
- Pros mentioned:Energy efficiency, Noise level
New Washing machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very efficient and very quiet Excellent in drying clothes Ventless
I would recommend this to a friend - Cons mentioned:Drying time
Life is NOT Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This LG Ventless drier brings about this phrase "patience is a virtue" but enough is enough. I have been in contact with customer service over 2-months, opened several tickets, had there 'technicians' come by and 'diagnose' it (the Thin-Q app is useless as the 'smart' analysis says all is good but running the system on-board test indicated a d4 error code) and still awaiting for parts. When drying towels, the timer on the dryer was 8 hours!!! Yes, 8 hours and even after that time, the towels remained damp. It was faster to dry on the cloths line. So if you are looking for your Life Good qualities, look toward another company.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Monty. Thank you for sharing your experience with the LG Dryer (DLHC1455W) model. We understand your concern about dealing with prolonged issues and delays in repairs, especially when you rely on your appliance for everyday tasks. We strive to provide reliable, high-quality products exceeding our customer's needs. Given the D4 error code you're experiencing, it's clear that there’s a more significant issue at play. We recommend continuing to work with our customer service team, as they should be able to provide updates on the parts you’re waiting for.
In the meantime, you might try running lighter loads or adjusting the settings to see if that improves drying times, although we recognize this shouldn't be necessary for proper functionality. For more information, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634.
Please feel free to reach out to us directly via private message on social media @LGUSSupport. We're here to assist you and ensure you receive the support you need. We appreciate your patience and hope to help resolve this issue soon. ^Juvy
Wrong info on stacking kit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy needs to fix the wrong information on the stacking kit on their website. It's caused all mess of confusion for me. Hours on the phone, multiple transfers and service agents. I ultimately got ahold of an agent from Large Product Fulfillment who was very helpful. I believe the dryer comes with a stacking kit (just a couple metal brackets). Thanks to another commenter for pointing this out. I've since confirmed this in the product manual. Unfortunately, the drier delivered to me was missing the brackets. I had to refuse the delivery and reschedule for next week. Waiting... fingers crossed.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Maintenance Free Superb HeatPump Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Impressive technology! Clothes are dried efficiently and perfectly! Ventless design eliminates cleaning & clogging of traditional dryer vents...a must purchase, especially for condos or homes with lengthy vent outlets.
I would recommend this to a friend- Cons mentioned:Drying time
BEWARE - DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this dryer and it worked fine for 3 weeks. It soon completely stopped drying and heating my clothes. I tried every different kind of load and troubleshooting options but nothing works. Had the same incompetent LG technician “service” the dryer 3 different times but fixed absolutely nothing. LG DOES NOT issue a refund/exchange after selling me a faulty dryer. I have wasted 2 months trying to fix and get this dryer replaced but LG will NOT honor their “10 year warranty.”
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern about the LG Dryer (DLHC1455W) model, especially after multiple service attempts and issues with the warranty process. We strive to provide top-notch products and excellent services that exceed our customer's needs. Since the dryer is not heating and the troubleshooting steps haven’t resolved the issue, ensuring that all vents and filters are clean and properly connected might be helpful. Sometimes, poor airflow can impact the dryer’s performance. For additional help, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. For further assistance, please reach out to us on social media @LGUSSupport. Our team will gladly review your case, expedite the warranty process, and work toward a satisfactory resolution. We appreciate your patience and are committed to addressing your concerns. ^Juvy
- Cons mentioned:Drying time
Takes forever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be prepared to dry a load for at least three hours. Really not a good dryer if you have a lot of laundry.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, William. Thank you for sharing your feedback with us. We understand your concern about dealing with long drying times on your LG Dryer (DLHC1455W) model, especially when you have a lot of laundry to get through. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
One troubleshooting step we recommend is checking the dryer’s vent hose for any clogs or restrictions, as a blocked vent can significantly increase drying times. Additionally, make sure the lint filter is clean, as buildup can also reduce efficiency. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further and explore solutions. We appreciate your patience and are here to ensure you get the best performance from your dryer. ^Juvy
- Cons mentioned:Drying time
No
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful dryer. 3+ hours drying time and racked my electric bill up like crazy. Best Buy even came to take a look and “fix it” but nothing changed. Do not recommend.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Saall! Thank you for sharing your experience with us. We understand that your DLHC1455W dryer is not performing as expected, leading to long drying times and increased electric bills. We understand how concerning this situation can be, especially after having a technician come to inspect it. Your feedback is important to us. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634
As a troubleshooting step, we recommend checking the lint filter and exhaust vent to ensure they’re clean and clear of any obstructions. A blocked vent can significantly impact drying efficiency and prolong drying times. Additionally, make sure to use the appropriate drying cycle for the size and type of load you’re drying.
If these steps don’t help resolve the issue, please consider reaching out to the retailer where you purchased your dryer for further assistance. Your satisfaction is important to us, and we hope you can find a resolution soon. Thank you for your patience! —Avril
Mr Big
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Website was not clear on delivery options. For this reason the dryer was dropped off inside my door and not installed. Than I had to set up a 2nd call to remove the old dryer. Messy process.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Lance. Thank you for sharing your feedback regarding the delivery process of your LG dryer model DLHC1455W. We understand the importance of clarity and convenience during delivery and installation. Your feedback is appreciated, and we're here to assist you further. Please send us a private message on our social media platform via @LGUSSupport, and our team will review your experience and work to improve our processes. We value your input as we strive to provide a better customer experience. ^Sam
great dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good dryer. I am not sure why people say it does not dry the cloths because it definitely does. In my opinion, it is worth every penny.
I would recommend this to a friendDryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it it’s a great dryer does its job fast. Great purchase!
I would recommend this to a friendGood experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase, ventles is a good technology for apartments
I would recommend this to a friend