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Customer Ratings & Reviews

Your price for this item is $1,399.99

Customer reviews

Rating 4 out of 5 stars with 307 reviews

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Rating by feature

  • Capacity

    Rating 4.1 out of 5 stars

  • Dry Time

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers are positive about the dryer's compact size, quiet operation, ease of use, ventless design, and energy efficiency, with many praising its space-saving attributes and low noise level. However, customers are negative about the extended drying times compared to vented dryers. Some also reported issues with the dryer's overall performance and unclear instructions. The capacity was noted as sufficient for smaller households.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 307 reviews
  • Cons mentioned:
    Drying time

    Rated 2 out of 5 stars

    Worst dryer ever.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely despise this dryer. I didn't realize that "dual inverter heatpump" meant that it was a ventless dryer. They are a nightmare. They take 2+ hours to dry just a super small load (and it is still sort of wet), the water tank fills up all the time and it doesn't tell you until it is max full - so when you try to take it out to empty it, you spill water all over the floor no matter how careful you are. I would throw it out and get the actual VENTING one, except it has been out of stock for months and months...

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    Great compact dryer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a nice dryer. It was super easy to install and the controls are super simple to understand. I have not setup the Bluetooth yet, but plan on it soon. It also tells you exactly how much longer you have til the load is done which is nice. I was confused because we couldn’t figure put where to put the dryer vent, but it’s ventless. There is a compartment that sucks out water that you must dump after each load. I feel like the clothes actually dry nicer with this dryer rather than our old one.

    I would recommend this to a friend
  • Cons mentioned:
    Drying time

    Rated 5 out of 5 stars

    Costy but worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little costy but worth it. Some people mentioned that it takes a little too long to dry, which is true for most cycles but heated dry and delicate mode are my go-to if you want the best results in under an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent results with drying our laundry and very easy to operate!

    I would recommend this to a friend
  • Cons mentioned:
    Drying time

    Rated 1 out of 5 stars

    LG 4.2 Electric Dryer Inverter Heat Pump

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Heat Pump Inverter system slow downs the drying time, takes too long to dry for our needs. THE SALESMAN DID NOT EXPLAIN THAT TO US! Also the installer from Geek Squad did not connect the vapor/water hose to it! thus the water contained MUST BE EMPTIED EACH TIME WE WASH. We called LG service because of the water issue and they told us that we were missing a "plug". they are working on it? Best buy will send someone to look at the problem 5 weeks after installation !!!!! I have bought a few computers for myself and family and 6 tvs for 2 homes, was very happy with Best Buy. BUT IT LOOKS LIKE I WILL NEVER BUY APPLIANCES FROM THEM in the future.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the unit love easy to use love that it doesn’t have the dryer vent hose clothe seem to dry faster and feel softer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great Dryer we love, If you have a condo you should consider it

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Pleased with my purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits our small space perfectly. Delivery was great. Clothes come out dry.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great product, terrible delivery and install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has worked amazingly. However, I can't emphasize enough how much you should buy this washer/dryer set from anyone other than Best Buy. It took over 6 weeks, multiple calls on hold, lies from Geek Squad installers, damage to my home, and I ultimately had to pay money out of pocket to get other contractors to complete this work. Do not purchase here.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ventless

    Rated 5 out of 5 stars

    dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for our purposes. It fit and was ventless as we did not have a direct vent in our apartment. Thanks

    I would recommend this to a friend
  • Cons mentioned:
    Drying time

    Rated 1 out of 5 stars

    AVOID AT ALL COSTS

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT buy this machine. It works well for a few months but then the dry times start to slowly creep up, even if you follow the upkeep instructions. After one year it was taking 4-5 hours to dry a load and now at 18+ months it can take ten hours, even with just a few items. LG also has the worst customer service I have ever had to deal with and they repeatedly refused to send out a tech to look at it while it was still under warranty.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We appreciate you taking the time to share your thoughts with us and we're sadden to hear that your LG Smart Stackable Electric Dryer was unable to adequately heat or dry your clothing. In order to give you the best assistance possible we'd want to better understand how we can resolve any issues. We will be helping you further if you send us a private message on Facebook or Twitter with your contact information using the handle @LGUSSupport or call our customer service line at (800) 243-0000.~Tanisha LG

  • Rated 5 out of 5 stars

    The Bomb

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, Fantastic,The best when you are looking for quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG ThinQ heatpump dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far i really enjoy this dryer! Perfect solution if you have no way to vent it outside! Great for 1 to 2 people.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Bette Ethan expected

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than I expected, nice and quiet and does a great job. Couldn’t install a vent and this solved the problem wonderfully

    I would recommend this to a friend
  • Cons mentioned:
    Drying time

    Rated 5 out of 5 stars

    A fantastic dryer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what we were looking for! We are very pleased even though our dry time is longer than our previous dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for a little over a month and really like it. It is compact, but holds a lot and is very efficient with drying time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice small unit dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice dryer for a small condo unit in Philly. The dryer is a bit small but does a good job drying our clothes. It was delivered by the Best Buy folks in good working order but they did not arrive in the originally scheduled delivery window.

    I would recommend this to a friend
  • Cons mentioned:
    Drying time

    Rated 3 out of 5 stars

    LG Dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't completely dry my clothes. I have to run it on several cycles before they're completely dry. I was never shown how to use my washer and dryer. I'm still working on it.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great Smaller Drier

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Drier is small but mighty(and actually pretty big), and hooks up to the internet, so lets me know when things are done. Couldn't be happier with this and the matching washer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Make sure you get long-term insurance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this one as a replacement for same model which lasted only 2-years. I stayed with this model only because it is stacked on a LG washer/

    No, I would not recommend this to a friend