Customer Ratings & Reviews
- Model:
- DLHC1455W
- SKU:
- 6397871
Rating by feature
- Capacity
Rating 4.1 out of 5 stars
- Dry Time
Rating 3.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers highly value the compact size and quiet operation of the 4.2 Cu. Ft. Stackable Smart Electric Dryer, also noting its ease of use, ventless design, and potential energy efficiency. However, many customers have expressed concerns about the extended drying times, and some have reported issues with reliability and unclear instructions. The capacity is suitable for smaller households of one or two people.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Drying time
Costy but worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little costy but worth it. Some people mentioned that it takes a little too long to dry, which is true for most cycles but heated dry and delicate mode are my go-to if you want the best results in under an hour.
I would recommend this to a friend - Cons mentioned:Drying time
Worst dryer ever.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely despise this dryer. I didn't realize that "dual inverter heatpump" meant that it was a ventless dryer. They are a nightmare. They take 2+ hours to dry just a super small load (and it is still sort of wet), the water tank fills up all the time and it doesn't tell you until it is max full - so when you try to take it out to empty it, you spill water all over the floor no matter how careful you are. I would throw it out and get the actual VENTING one, except it has been out of stock for months and months...
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Drying time
LG 4.2 Electric Dryer Inverter Heat Pump
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Heat Pump Inverter system slow downs the drying time, takes too long to dry for our needs. THE SALESMAN DID NOT EXPLAIN THAT TO US! Also the installer from Geek Squad did not connect the vapor/water hose to it! thus the water contained MUST BE EMPTIED EACH TIME WE WASH. We called LG service because of the water issue and they told us that we were missing a "plug". they are working on it? Best buy will send someone to look at the problem 5 weeks after installation !!!!! I have bought a few computers for myself and family and 6 tvs for 2 homes, was very happy with Best Buy. BUT IT LOOKS LIKE I WILL NEVER BUY APPLIANCES FROM THEM in the future.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Ease of use
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the unit love easy to use love that it doesn’t have the dryer vent hose clothe seem to dry faster and feel softer
I would recommend this to a friend - Cons mentioned:Reliability
Do not buy LG - Do not by this Dryer - doesn't dry
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer worked for about 6 months, then would cycle off and on. Within 1 year warranty period called LG Customer Support. They would not help me. After 2 months of trying I broke down and had to buy a Samsung. This was a brand new dryer under warranty and LG would not help fix and/or replace.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Amy. Thank you for sharing your experience with your LG Dryer (DLHC1455W) model. We understand your concern about a new appliance that doesn't perform as expected, especially within the warranty period. We strive to provide reliable, high-quality products and ensure a smooth experience. If your dryer is cycling off and on unexpectedly, a good tip is to check if the exhaust duct is blocked and that the room temperature is in the recommended range, since that can affect how ventless models like yours perform. For more info, just swing by https://www.lg.com/us/support/help-library/power-issues-laundry-dryer--20150394890820.
We’re all about making sure you get the support you need. Feel free to drop us a private message on social media @LGUSSupport so our team can look into your case and find the best solutions to help you out. Your time and feedback really matter to us, and we’re here for you. ^Juvy
- Pros mentioned:Ease of use
great dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent results with drying our laundry and very easy to operate!
I would recommend this to a friend - Pros mentioned:Size
Pleased with my purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits our small space perfectly. Delivery was great. Clothes come out dry.
I would recommend this to a friend - Cons mentioned:Drying time
Piece of Trash
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes forever to dry clothes and if automatic cycle is used, stops before they are dry. Drying on manual cycle is then necessary. Consumer Reports warned that the product was mediocre but we had little choice. Matching washer is a disaster.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback with us. We understand your experience with your LG Dryer (DLHC1455W) model, taking too long to dry clothes, and automatic cycles stopping prematurely. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
If your dryer is slow or stops prematurely, please ensure the lint filter is clean and the exhaust vent is clear, as clogs can impact performance. Your feedback is important, and we want to assist you further. For more help, visit: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634.
For additional support, message us on social media @LGUSSupport, and our team will gladly assist you. ^Juvy
- Cons mentioned:Drying time
The dry stops working in 1.5 years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this one in July 2023, with 2 years warranty, the dryer does not drying at all. The warranty from BestBuy Total membership takes 2.5 months and 3 visits still not able to repaired it, my tenants won't able to wait! I was told if it could not repaire, then they will send a new one, but now they do not honor their promise, so I have to buy a new one for my tenant, and have no choice, I have to buy the same piece as it is stacked, the washer is still working. Will never buy the warranty anymore.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Shelly. Thank you for sharing your experience on the LG Dryer (DLHC1455) model. We understand your concern about dealing with a dryer that isn’t working properly, especially after several attempts to repair it and with the added stress of your tenants being without a functioning dryer. We strive to provide high-quality products and exceptional services to ensure a smooth experience. To help resolve this, we recommend the following: Make sure the dryer settings are correct and that you're using the proper cycle for drying. Sometimes, using energy-saving or eco-friendly modes can result in longer drying times, which could be a factor. A clogged lint filter or vent can severely impact the drying performance. Please ensure both are clean and clear, as this can make a significant difference in drying efficiency. Since you’ve had several visits without resolution, it may be helpful to escalate the issue with BestBuy or contact LG Support directly. We’d be happy to assist in getting your case prioritized to make sure this issue is resolved quickly. You can reach us via private message on Social Media @LGUSSupport with your details, and we’ll do everything we can to support you. ^Juvy
- Pros mentioned:Ventless
dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for our purposes. It fit and was ventless as we did not have a direct vent in our apartment. Thanks
I would recommend this to a friend LG ThinQ heatpump dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far i really enjoy this dryer! Perfect solution if you have no way to vent it outside! Great for 1 to 2 people.
I would recommend this to a friend- Pros mentioned:Noise level
Bette Ethan expected
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than I expected, nice and quiet and does a great job. Couldn’t install a vent and this solved the problem wonderfully
I would recommend this to a friend Love this dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this for a little over a month and really like it. It is compact, but holds a lot and is very efficient with drying time.
I would recommend this to a friend- Cons mentioned:Drying time
AVOID AT ALL COSTS
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT buy this machine. It works well for a few months but then the dry times start to slowly creep up, even if you follow the upkeep instructions. After one year it was taking 4-5 hours to dry a load and now at 18+ months it can take ten hours, even with just a few items. LG also has the worst customer service I have ever had to deal with and they repeatedly refused to send out a tech to look at it while it was still under warranty.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you taking the time to share your thoughts with us and we're sadden to hear that your LG Smart Stackable Electric Dryer was unable to adequately heat or dry your clothing. In order to give you the best assistance possible we'd want to better understand how we can resolve any issues. We will be helping you further if you send us a private message on Facebook or Twitter with your contact information using the handle @LGUSSupport or call our customer service line at (800) 243-0000.~Tanisha
- Cons mentioned:Drying time
A fantastic dryer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what we were looking for! We are very pleased even though our dry time is longer than our previous dryer.
I would recommend this to a friend - Pros mentioned:Size
Great Smaller Drier
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Drier is small but mighty(and actually pretty big), and hooks up to the internet, so lets me know when things are done. Couldn't be happier with this and the matching washer.
I would recommend this to a friend Nice small unit dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice dryer for a small condo unit in Philly. The dryer is a bit small but does a good job drying our clothes. It was delivered by the Best Buy folks in good working order but they did not arrive in the originally scheduled delivery window.
I would recommend this to a friendGreat product, terrible delivery and install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has worked amazingly. However, I can't emphasize enough how much you should buy this washer/dryer set from anyone other than Best Buy. It took over 6 weeks, multiple calls on hold, lies from Geek Squad installers, damage to my home, and I ultimately had to pay money out of pocket to get other contractors to complete this work. Do not purchase here.
No, I would not recommend this to a friend- Pros mentioned:Size
Good purchase.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the washer and dryer. They are efficient and run quietly. Excellent for a small space. Only drawback is learning all the digital settings and how to use them.
I would recommend this to a friend - Cons mentioned:Drying time
LG Dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't completely dry my clothes. I have to run it on several cycles before they're completely dry. I was never shown how to use my washer and dryer. I'm still working on it.
I would recommend this to a friend
