Customer Ratings & Reviews
- Model:
- WT6100CW
- SKU:
- 6573547
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the 4.3 Cu. Ft. High-Efficiency Top Load Washer for its overall performance, quiet operation, and ease of use. Many appreciate the large capacity and consider it a great value for the price. However, some customers miss having an agitator and desire more features, while others have concerns about the machine's balance during the spin cycle.
This summary was generated by AI based on customer reviews.
Stinker at this price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t believe they still sell washing without providing wash times, digital readout screens, or even the most basic information. I made a bad choice with this washing machine.!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, BruceL. Thank you for sharing your experience with us regarding your LG - 4.3 Cu. Ft. High-Efficiency Top Load Washer with SlamProof Glass Lid - White. We understand that the information displayed during the cycle didn't meet your expectations for a modern unit.
We understand your inquiry about the lack of a detailed digital readout for wash times. This specific model is designed with a streamlined electronic control panel that focuses on clear cycle selection and status indicators. While some of our other models feature a countdown display, this particular unit utilizes lights to indicate the stage of the cycle (Wash, Rinse, Spin) rather than a precise minute-by-minute countdown. The wash time for this high-efficiency top-load washer automatically adjusts based on the cycle selection, water pressure, and the size and type of the load, aiming for optimal performance and water/energy efficiency.
https://www.bestbuy.com/product/lg-4-3-cu-ft-high-efficiency-top-load-washer-with-slamproof-glass-lid-white/JJ8VPZQ977
For further assistance and any specific concerns you may have about estimating the duration of various cycles or understanding the features of this washer, please send us a private message on Social Media @LGUSSupport. We appreciate your patience, and our team will be more than happy to assist you. —Renzo
So Unhappy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are 2 reasons for the low rating I gave this washing machine. It does not give sufficient water to even cover the clothes and with no agitator the clothes do not circulate well enough to get really clean. The reviews on Best Buy's site were favorable enough to make me purchase this. I wish I had did more research and googled the product. Many have the same issues as I. Even after watching videos on how to "properly" load it and reading "tricks" on how to get more water, it still is the worse washer I have owned. All hoses and water pressure have been checked so that isn't the problem. I am currently saving up for a different one.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there! Thank you for sharing your experience with the WT6100CW washing machine.We understand that it hasn’t met your expectations and it’s important to know when a product doesn’t perform as anticipated, especially after reviewing positive feedback. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-washer-how-to-increase-the-water-level--20153067163643
To address the water level issue, it may help to select a different wash cycle that allows for more water, as some settings are designed to use less water for efficiency. Additionally, using the "Deep Fill" option, if available, can provide more water to help cover the clothes better.
If you have further questions or would like to explore additional troubleshooting options, please feel free to send us a private message on Social Media @LGUSSupport. Our team is here to assist and help ensure you have a better experience moving forward.
Thank you for your patience, and we appreciate your feedback.
—Avril
- Pros mentioned:Noise level
Disliked
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like this machine. It wouldn’t fill completely without resetting deep fill each time I used it. It was an extremely quiet machine though.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Henry. Thank you for sharing your experience with the LG Washer (WT6100CW) model. We’re glad you found it quiet, but we understand your concern about the deep-fill feature not functioning as expected. We strive to provide high-quality products that exceed our customers' needs.
As a first troubleshooting step, check the settings to ensure the deep fill option is selected correctly each time. If it continues to require resetting, a software update or a check on the control panel may be needed. You may visit this link related to the concern: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-fills-too-slow-does-not-fill---1337717552954.
If you have further questions or need assistance, please send us a private message on social media @LGUSSupport. We're here to help ensure your washing experience improves. We appreciate your patience and hope to assist you soon. ^Juvy
Well funtioning and easy to use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works fine, but thought it had a "soak" cycle, but it doesn't.
I would recommend this to a friendbase model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no timer is my only issue,this washer gets the job done
I would recommend this to a friendPrice/performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best chose if you compare price/performance.
I would recommend this to a friendIt’s ok but
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to call service after 4 days because the drum speed was slow and it wasn’t draining. Service said nothing was wrong and it’s working fine now. It may have been the installation done which I paid for
I would recommend this to a friendItem good, delivery personnel on reschedule suck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to reschedule the delivery for a second date. The team that arrived claimed they were there for take-away only and I didn't pay for installation. Also said they didn't have the new machine and that a second truck would bring the new washing machine. When I told them I would call Best Buy to verify, suddenly they had the machine on the truck. They delivered and installed my machine. This delivery team was trying to rip me off and would likely have resold the machine. Terrible experience!
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us regarding the LG 4.3 Cu. Ft. High-Efficiency Top Load Washer and the delivery service you received. We understand your inquiry and the frustration caused by the rescheduled delivery and the concerns about the delivery team's actions.
We are very happy to hear that your washing machine was ultimately delivered and installed. While LG does not manage the specific operations of our authorized retailers' delivery personnel, we value all feedback regarding the total customer experience, as it helps us in working with our partners.
We would like to gather more details about this experience to see how we can assist you further.
https://www.bestbuy.com/product/lg-4-3-cu-ft-high-efficiency-top-load-washer-with-slamproof-glass-lid-white/JJ8VPZQ977
Please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't rinse correctly, use to little water to rinse
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Maria. Thank you for sharing your experience with your LG Washer (WT6100CW) model. We understand the importance of having a proper rinse cycle to ensure clothes come out clean and fresh.
As a troubleshooting step, please try running the Water Plus option on your washer, which adds extra water to the rinse cycle for improved performance. Also, make sure the load size is balanced and not overfilled, since tightly packed loads can reduce rinse effectiveness. For more guidance, visit https://www.lg.com/us/support/help-library/lg-washer-how-to-increase-the-water-level--20153067163643. If the rinse issue continues after these steps, kindly send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. ^Juvy
upgrade from last model
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good, I like all the features and the dials are smooth
I would recommend this to a friendnot happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is okay. It doesn't wash clothes that good. Just have to wash smaller loads of where it is suppose to wash large loads.
No, I would not recommend this to a friendLG replacement is fine.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was happy wuth the servicem Thebwasher is working well
I would recommend this to a friendnot impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It should be called a rinsing machine, not a washing machine. The clothes can't get clean if they don't move.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Wallace. Thanks for sharing your experience with the LG Washer (WT6100CW) model. We appreciate your feedback and understand how important it is for your clothes to come out clean and refreshed after every cycle.
If you're noticing limited movement during wash cycles, we recommend selecting the Heavy Duty or Deep Wash cycle, which increases water levels and agitation for better cleaning performance. Also, avoid overloading the drum — even with a large capacity, clothes need room to circulate for effective washing.
You can find more cycle tips and care instructions here: https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790. If you’d like us to take a closer look or assist further, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
No call no show
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't really review the washer, as it was never delivered. You cancelled my delivery time, and when rescheduled you were a no call no show
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Bill. Thanks for sharing what happened with your LG Dryer (DLE6100W) model. We understand the importance of a smooth delivery experience—especially when you’re looking forward to receiving a new appliance. If you haven't done so yet, we recommend contacting Best Buy customer service at 888-237-8289 to follow up on your purchase. Once your dryer is reordered or delivered, one helpful step is to check that the exhaust vent is clear and properly connected before the first use, as this helps ensure strong drying performance from the start. For more guidance, visit https://www.lg.com/us/support/product/lg-DLE6100W.ABWEEUS. We’d be glad to take a closer look into your experience. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com with your details so our team can assist you directly. ^Juvy
Brand New Washer Doesn’t Clean
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the washer and dryer set and they’re both incredibly disappointing. The washer doesn’t properly wash. The water only stays on top and doesn’t reach the bottom are dry. It’s clear it doesn’t clean and had to run the same small load at least 3 times but it’s still not clean. I watched the cycle and it doesn’t have enough water to cover the clothes and the detergent is nonexistent. I thought I did my research but if it can help someone else stay away from this washer/dryer set. I wouldn’t recommend this to anyone
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ariel. Thank you for sharing your experience with the LG Washer (WT6100CW) model. We understand your concern about your appliance doesn’t perform as expected. We aim to offer top-notch products exceeding our customer's needs and expectations. To address the washing issue, we recommend checking a few things: first, ensure that you’re using the correct type and amount of detergent, as using too little can affect cleaning performance. Additionally, try selecting a different wash cycle that allows for a deeper fill if available, or consider using the “Bulky” cycle for larger items. This can help ensure that your clothes are adequately submerged and cleaned. For more information, you may visit https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790. We’re here to help you further. Please send us a private message on social media @LGUSSupport, and our team will work with you to find a resolution. Thank you for your understanding, and we hope to assist you in achieving a better washing experience. ^Juvy
Poor customer service.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself is working just fine. I'm happy with it but your customer service sucks. They show no empathy when there is an issue and no rush or care to resolve the issue in a timely manner. We ordered a washer and dryer but upon delivery, they only delivered the washer. After many calls I was told the next delivery was not for 8 days later. We had family come in for the Thanksgiving holidays and could not wash and dry laundry. I had to go spend money and time at the laundry mat. I've told my family and friends to never purchase big appliances at Best Buy. We will never make that mistake again. I'll stick with Home Depot or Lowe's for that.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jennifer. Thank you for taking the time to share your experience with us. We’re really glad to hear that the LG Washer (WT6100CW) model is working well for you. However, we understand your concern about experiencing such poor service during the delivery process. We strive to provide exceptional services and ensure a smooth experience. While we can’t directly control the retailer’s delivery process, we definitely want to help you move forward. If you still need any assistance with your dryer delivery or if there’s anything we can do to support you, please feel free to send us a private message on social media @LGUSSupport. We’ll make sure to look into this for you and ensure that any next steps go as smoothly as possible.
We appreciate your feedback and are here to assist in any way we can. We hope your future appliance purchases go much more smoothly, and we’ll be here to support you whenever you need. ^Juvy
I don't understand the good reviews?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did I get a defective washer? I've only had it for 2 weeks and have had all sorts of problems. Sometimes I run a load and the detergent dispenser doesn't empty. Other times I run a load and it just stops in the middle, and I have to start it all over again. It's been nothing but problems since day 1. I'm definitely returning and not sure I will ever purchase LG again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm so sorry to hear that you're having such a frustrating experience with your new LG washer, the WT6100CW. I can imagine how frustrating it must be to deal with issues like the detergent dispenser not emptying properly and the machine stopping mid-cycle.
First and foremost, I want to acknowledge that these problems are unacceptable, and I apologize for the inconvenience they've caused you. We understand that you've only had the washer for two weeks, and it's not what we expect from our products. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer broke after 2 weeks of purchase. Had to wait for the tech for a week to come. Tech advised to not use the heavy duty beddings option. So, what it it there for.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Anneracquel. We appreciate you sharing your experience with us. We understand how concerning it is to experience issues with your LG Washer (WT6100CW) model so soon after purchase. We strive to provide high-quality products and ensure a smooth experience. The Heavy Duty/Bedding cycle is designed for large, bulky loads, but ensuring the load is properly balanced and not overfilled can help prevent strain on the washer. For more information, you may visit https://www.youtube.com/watch?v=RufT9yZ9lPw. We’d like to look further into this for you—please send us a private message on social media @LGUSSupport, and our team will be happy to assist. ^Juvy
TUB STOPPED SPINNING AFTER ONLY 4 MONTHS!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer was delivered and installed on December 10th, 2024. It is now April 12, 2025 and the drum has stopped spinning. I have only had the machine for 4 months. This is the worst purchase of my life and LG needs to fix this. Don't bother wasting your money. You're better off with a cheaper machine.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, ReRe. Thank you for sharing your experience with us. We understand your situation regarding the issue with the drum not spinning on your LG WT6100CW washer.
To begin, let's troubleshoot a potential cause. Sometimes, the washer's drum may stop spinning due to an unbalanced load or an issue with the lid switch. We recommend checking the following:
Lid Switch Check: Ensure that the lid is closing properly, as the washer will not spin if it detects the lid is open. You can press on the lid to see if it clicks and securely locks in place.
Unbalanced Load: Try redistributing the clothes evenly inside the drum. Large or bulky items can sometimes cause the washer to become unbalanced, preventing it from spinning.
Since your washer is still relatively new, we recommend contacting Best Buy directly for support as the unit was purchased through them.
https://www.lg.com/us/washers-dryers/lg-wt6100cw-top-load-washer#pdp_specs
If the issue persists or you need further assistance, please feel free to send us a private message on Social Media @LGUSSupport, and we’ll be happy to explore other options and assist you further.
We appreciate your patience and understanding.
—Renzo
A great starter
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke within a year. Get the warranty. It was however a great purchase for being a first time buyer.
I would recommend this to a friend