Customer Ratings & Reviews

Hello there, JosephB. We understand your inquiry regarding the dent on your LG WT6100CW washer and your experience with the delivery and cord issue. We recognize that receiving a damaged appliance and encountering unexpected charges is very disappointing.

Since your washer was purchased from Best Buy and the issues occurred during their delivery and installation, they are best equipped to address these concerns directly. We encourage you to contact Best Buy's customer service regarding the dent, the cord issue, and your overall delivery experience. You can typically reach them by calling their customer service line or visiting their website for support options.
https://www.bestbuy.com/site/lg-4-3-cu-ft-high-efficiency-top-load-washer-with-slamproof-glass-lid-white/6573547.p?skuId=6573547
Please send us a private message on Social Media @LGUSSupport with your unit's model number and serial number, along with any relevant case numbers you may have from your previous interactions, and our team will be more than happy to explore possible solutions and provide support.
We appreciate your patience. —Renzo

Hello there, SanjuV. Thank you for sharing your experience with us. We understand that your WT6100CW washing machine is stopping mid-cycle with blinking lights and an alarm. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-4-3-cu-ft-high-efficiency-top-load-washer-with-slamproof-glass-lid-white/6573547.p?skuId=6573547
We appreciate your patience. —Renzo

Hi, Julie. Thank you for sharing your experience with the LG Washer (WT6100CW) model. We understand your concern about having a new washer—just a few months old—experience issues with the spin cycle. We strive to provide high-quality products that exceed our customer's needs and expectations.

If your washer isn’t spinning properly, try unplugging it for 60 seconds, then plug it back in and run a “Spin Only” cycle with a balanced load. If the load is too small, the washer’s sensor may prevent spinning to avoid damage. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washing-machine-drum-not-spinning--20150584818000.

Since you purchased your unit in January 2025, you're still under warranty. Please message us on social media @LGUSSupport, and we can arrange a service appointment. We’re here to ensure your unit runs smoothly. ^Juvy

Hi, Vaniecia. Thank you for sharing your feedback about the LG Washer (WT6100CW) model. We understand your concern about the automatic water level doesn’t meet your expectations. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. If you haven't tried it already, adjusting the water level settings or using the Bulky/Heavy cycle may help with larger loads, as this adjusts the water level for better washing performance. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-how-to-increase-the-water-level--20153067163643.

If you’re still experiencing issues, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further. We want to ensure you have the best experience with your unit. ^Juvy

Hi, Victor. Thank you for sharing your feedback about the LG Washer (WT6100CW) model. We understand your concern about dealing with extended wash times and unsatisfactory cleaning results. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. As a first step, we recommend checking the load size and ensuring you’re not overloading the washer, as this can affect both wash time and cleaning performance. Additionally, using the appropriate cycle for your laundry type can enhance washing efficiency. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790. For further assistance, please send us a private message on social media @LGUSSupport. We're here to assist you further and explore options to improve your washing experience. ^Juvy

Hi, Alison. Thank you for sharing your experience with the LG Washer (WT6100CW) model. We understand your concern about dealing with issues like fabric damage and dispenser malfunctions. We strive to provide high-quality products that exceed our customer's needs and expectations. For the fabric dispenser, we recommend cleaning the dispenser drawer and checking the hose for any blockages, as this can sometimes cause dispensing issues. For additional help, you may visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-detergent-left-in-the-dispenser--1337625498762.

As for the washer filling up after spinning, we suggest checking the water inlet valve and making sure the cycle settings are correct. If the problem persists, please send us a private message on social media @LGUSSupport, and our team will work with you to find a resolution. We appreciate your patience and the opportunity to assist. ^Juvy

Hi, there. Thank you for sharing your experience with the LG Washer (WT6100CW) model. We’re glad to hear it worked well for the first few weeks, but we understand your concern about starting malfunctioning unexpectedly. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

If your washer is only working on timed settings, it could be due to an issue with the cycle settings or an internal sensor. We recommend starting with a reset by unplugging the unit for about 5 minutes, then plugging it back in. This can sometimes help clear minor system glitches. If the washer continues to operate only on timed cycles, try selecting a different cycle (e.g., Normal, Heavy Duty) to see if the issue persists across other settings. For more help, visit https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348.

If the problem remains unresolved, please send us a private message on social media @LGUSSupport. Our team will be more than happy to investigate further and assist you with more in-depth troubleshooting. ^Juvy

Hi, Irene. Thank you for sharing your experience with your LG Washer (WT6100CW) model. We understand how important it is to have reliable appliances that work well. We aim to provide great products and services that meet our customers' needs and expectations. For help and tips, if your water supply hose is bent or twisted, it can limit the water supply. A clogged water filter can also restrict water flow. Make sure the tap is fully open. For more information, visit https://www.lg.com/us/support/help-library/lg-top-load-washing-machine-water-supply-water-supply-is-insufficient-water-is-supplied-little-by-little-CT00000305-20153066390412. If you need further assistance, contact us on social media @LGUSSupport. ^Juvy

Hi, Ivan. Thank you for sharing your experience with the LG Washer (WT6100CW) model. We understand your concern about your washer that doesn’t complete its cycle and displays an error. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. The error code you’re seeing could be related to load imbalance, water pressure, or drainage issues. Here’s a troubleshooting step to try: Ensure the washer is not overloaded or unbalanced. Distribute clothes evenly around the tub to prevent errors. Check that the water supply hoses are fully open and free from kinks or blockages.
Clean the washer's drain filter to ensure proper water flow during draining. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-error-code-list--20150140270078. If the issue persists, the error code displayed will provide more details about the problem. Please share the specific code by sending us a private message on social media @LGUSSupport. We will be happy to help you further, including exploring service options if necessary. ^Juvy

Hi, Joe. Thank you for taking the time to review the LG Washer (WT6100CW) model. We're sorry to hear about the issues you encountered with the washing performance and the stains left on your clothes. We strive to provide top-notch products that meet our customer's needs and expectations. Please visit https://www.lg.com/us/support/help-library/lg-washer-not-cleaning-properly--20153067419949. For further assistance, please reach out to us on social media at @LGUSSupport. ^Juvy