Customer Ratings & Reviews

Hi, Maria. Thank you for sharing your experience with your LG Washer (WT6100CW) model. We understand the importance of having a proper rinse cycle to ensure clothes come out clean and fresh.

As a troubleshooting step, please try running the Water Plus option on your washer, which adds extra water to the rinse cycle for improved performance. Also, make sure the load size is balanced and not overfilled, since tightly packed loads can reduce rinse effectiveness. For more guidance, visit https://www.lg.com/us/support/help-library/lg-washer-how-to-increase-the-water-level--20153067163643. If the rinse issue continues after these steps, kindly send us an email at [email protected] so we can assist you further. ^Juvy

Hi, Jennifer. Thank you for taking the time to share your experience with us. We’re really glad to hear that the LG Washer (WT6100CW) model is working well for you. However, we understand your concern about experiencing such poor service during the delivery process. We strive to provide exceptional services and ensure a smooth experience. While we can’t directly control the retailer’s delivery process, we definitely want to help you move forward. If you still need any assistance with your dryer delivery or if there’s anything we can do to support you, please feel free to send us a private message on social media @LGUSSupport. We’ll make sure to look into this for you and ensure that any next steps go as smoothly as possible.

We appreciate your feedback and are here to assist in any way we can. We hope your future appliance purchases go much more smoothly, and we’ll be here to support you whenever you need. ^Juvy

Hi, Wallace. Thanks for sharing your experience with the LG Washer (WT6100CW) model. We appreciate your feedback and understand how important it is for your clothes to come out clean and refreshed after every cycle.

If you're noticing limited movement during wash cycles, we recommend selecting the Heavy Duty or Deep Wash cycle, which increases water levels and agitation for better cleaning performance. Also, avoid overloading the drum — even with a large capacity, clothes need room to circulate for effective washing.

You can find more cycle tips and care instructions here: https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790. If you’d like us to take a closer look or assist further, feel free to email us at [email protected]. We’re here to help. ^Juvy

Hi, Bill. Thanks for sharing what happened with your LG Dryer (DLE6100W) model. We understand the importance of a smooth delivery experience—especially when you’re looking forward to receiving a new appliance. If you haven't done so yet, we recommend contacting Best Buy customer service at 888-237-8289 to follow up on your purchase. Once your dryer is reordered or delivered, one helpful step is to check that the exhaust vent is clear and properly connected before the first use, as this helps ensure strong drying performance from the start. For more guidance, visit https://www.lg.com/us/support/product/lg-DLE6100W.ABWEEUS. We’d be glad to take a closer look into your experience. Please send us an email at [email protected] with your details so our team can assist you directly. ^Juvy

Hi there. Thank you for reaching us. I'm so sorry to hear that you're having such a frustrating experience with your new LG washer, the WT6100CW. I can imagine how frustrating it must be to deal with issues like the detergent dispenser not emptying properly and the machine stopping mid-cycle.

First and foremost, I want to acknowledge that these problems are unacceptable, and I apologize for the inconvenience they've caused you. We understand that you've only had the washer for two weeks, and it's not what we expect from our products. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, Anneracquel. We appreciate you sharing your experience with us. We understand how concerning it is to experience issues with your LG Washer (WT6100CW) model so soon after purchase. We strive to provide high-quality products and ensure a smooth experience. The Heavy Duty/Bedding cycle is designed for large, bulky loads, but ensuring the load is properly balanced and not overfilled can help prevent strain on the washer. For more information, you may visit https://www.youtube.com/watch?v=RufT9yZ9lPw. We’d like to look further into this for you—please send us a private message on social media @LGUSSupport, and our team will be happy to assist. ^Juvy

Hi there, ReRe. Thank you for sharing your experience with us. We understand your situation regarding the issue with the drum not spinning on your LG WT6100CW washer.

To begin, let's troubleshoot a potential cause. Sometimes, the washer's drum may stop spinning due to an unbalanced load or an issue with the lid switch. We recommend checking the following:

Lid Switch Check: Ensure that the lid is closing properly, as the washer will not spin if it detects the lid is open. You can press on the lid to see if it clicks and securely locks in place.

Unbalanced Load: Try redistributing the clothes evenly inside the drum. Large or bulky items can sometimes cause the washer to become unbalanced, preventing it from spinning.

Since your washer is still relatively new, we recommend contacting Best Buy directly for support as the unit was purchased through them.
https://www.lg.com/us/washers-dryers/lg-wt6100cw-top-load-washer#pdp_specs
If the issue persists or you need further assistance, please feel free to send us a private message on Social Media @LGUSSupport, and we’ll be happy to explore other options and assist you further.

We appreciate your patience and understanding.

—Renzo

Hello there, JosephB. We understand your inquiry regarding the dent on your LG WT6100CW washer and your experience with the delivery and cord issue. We recognize that receiving a damaged appliance and encountering unexpected charges is very disappointing.

Since your washer was purchased from Best Buy and the issues occurred during their delivery and installation, they are best equipped to address these concerns directly. We encourage you to contact Best Buy's customer service regarding the dent, the cord issue, and your overall delivery experience. You can typically reach them by calling their customer service line or visiting their website for support options.
https://www.bestbuy.com/site/lg-4-3-cu-ft-high-efficiency-top-load-washer-with-slamproof-glass-lid-white/6573547.p?skuId=6573547
Please send us a private message on Social Media @LGUSSupport with your unit's model number and serial number, along with any relevant case numbers you may have from your previous interactions, and our team will be more than happy to explore possible solutions and provide support.
We appreciate your patience. —Renzo

Hello there, SanjuV. Thank you for sharing your experience with us. We understand that your WT6100CW washing machine is stopping mid-cycle with blinking lights and an alarm. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-4-3-cu-ft-high-efficiency-top-load-washer-with-slamproof-glass-lid-white/6573547.p?skuId=6573547
We appreciate your patience. —Renzo

Hi, Vaniecia. Thank you for sharing your feedback about the LG Washer (WT6100CW) model. We understand your concern about the automatic water level doesn’t meet your expectations. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. If you haven't tried it already, adjusting the water level settings or using the Bulky/Heavy cycle may help with larger loads, as this adjusts the water level for better washing performance. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-how-to-increase-the-water-level--20153067163643.

If you’re still experiencing issues, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further. We want to ensure you have the best experience with your unit. ^Juvy

Hi, Julie. Thank you for sharing your experience with the LG Washer (WT6100CW) model. We understand your concern about having a new washer—just a few months old—experience issues with the spin cycle. We strive to provide high-quality products that exceed our customer's needs and expectations.

If your washer isn’t spinning properly, try unplugging it for 60 seconds, then plug it back in and run a “Spin Only” cycle with a balanced load. If the load is too small, the washer’s sensor may prevent spinning to avoid damage. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washing-machine-drum-not-spinning--20150584818000.

Since you purchased your unit in January 2025, you're still under warranty. Please message us on social media @LGUSSupport, and we can arrange a service appointment. We’re here to ensure your unit runs smoothly. ^Juvy

Hi, Victor. Thank you for sharing your feedback about the LG Washer (WT6100CW) model. We understand your concern about dealing with extended wash times and unsatisfactory cleaning results. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. As a first step, we recommend checking the load size and ensuring you’re not overloading the washer, as this can affect both wash time and cleaning performance. Additionally, using the appropriate cycle for your laundry type can enhance washing efficiency. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790. For further assistance, please send us a private message on social media @LGUSSupport. We're here to assist you further and explore options to improve your washing experience. ^Juvy

Hi, Irene. Thank you for sharing your experience with your LG Washer (WT6100CW) model. We understand how important it is to have reliable appliances that work well. We aim to provide great products and services that meet our customers' needs and expectations. For help and tips, if your water supply hose is bent or twisted, it can limit the water supply. A clogged water filter can also restrict water flow. Make sure the tap is fully open. For more information, visit https://www.lg.com/us/support/help-library/lg-top-load-washing-machine-water-supply-water-supply-is-insufficient-water-is-supplied-little-by-little-CT00000305-20153066390412. If you need further assistance, contact us on social media @LGUSSupport. ^Juvy

Hi, Alison. Thank you for sharing your experience with the LG Washer (WT6100CW) model. We understand your concern about dealing with issues like fabric damage and dispenser malfunctions. We strive to provide high-quality products that exceed our customer's needs and expectations. For the fabric dispenser, we recommend cleaning the dispenser drawer and checking the hose for any blockages, as this can sometimes cause dispensing issues. For additional help, you may visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-detergent-left-in-the-dispenser--1337625498762.

As for the washer filling up after spinning, we suggest checking the water inlet valve and making sure the cycle settings are correct. If the problem persists, please send us a private message on social media @LGUSSupport, and our team will work with you to find a resolution. We appreciate your patience and the opportunity to assist. ^Juvy

Hi, there. Thank you for sharing your experience with the LG Washer (WT6100CW) model. We’re glad to hear it worked well for the first few weeks, but we understand your concern about starting malfunctioning unexpectedly. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

If your washer is only working on timed settings, it could be due to an issue with the cycle settings or an internal sensor. We recommend starting with a reset by unplugging the unit for about 5 minutes, then plugging it back in. This can sometimes help clear minor system glitches. If the washer continues to operate only on timed cycles, try selecting a different cycle (e.g., Normal, Heavy Duty) to see if the issue persists across other settings. For more help, visit https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348.

If the problem remains unresolved, please send us a private message on social media @LGUSSupport. Our team will be more than happy to investigate further and assist you with more in-depth troubleshooting. ^Juvy

Hi, Ivan. Thank you for sharing your experience with the LG Washer (WT6100CW) model. We understand your concern about your washer that doesn’t complete its cycle and displays an error. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. The error code you’re seeing could be related to load imbalance, water pressure, or drainage issues. Here’s a troubleshooting step to try: Ensure the washer is not overloaded or unbalanced. Distribute clothes evenly around the tub to prevent errors. Check that the water supply hoses are fully open and free from kinks or blockages.
Clean the washer's drain filter to ensure proper water flow during draining. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-error-code-list--20150140270078. If the issue persists, the error code displayed will provide more details about the problem. Please share the specific code by sending us a private message on social media @LGUSSupport. We will be happy to help you further, including exploring service options if necessary. ^Juvy

Hi, Joe. Thank you for taking the time to review the LG Washer (WT6100CW) model. We're sorry to hear about the issues you encountered with the washing performance and the stains left on your clothes. We strive to provide top-notch products that meet our customer's needs and expectations. Please visit https://www.lg.com/us/support/help-library/lg-washer-not-cleaning-properly--20153067419949. For further assistance, please reach out to us on social media at @LGUSSupport. ^Juvy