Customer Ratings & Reviews
- Model:
- WKEX200HBA
- SKU:
- 6420312
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.
This summary was generated by AI based on customer reviews.
U5 error on washer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst machine. Dont buy it. My clothes dont rinse and its too expensive to fix. I was give a quote of $900 or over $500 with another company. Its not even two years old and Im having issues with washer. How frustrating!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gaby. Thanks for sharing your feedback with us. We understand how concerning it is to experience issues with your LG Washer (WKE100HVA) model, especially within two years of ownership. We strive to provide high-quality products that exceed our customer's needs and expectations. If your clothes aren’t rinsing properly, we recommend running the Tub Clean cycle, ensuring the detergent used is HE (High Efficiency) and not exceeding the recommended amount. Additionally, checking the water inlet filters for clogs may help improve water flow. To obtain more information, you may visit https://www.lg.com/us/support/help-library/lg-washer-error-code-list--20150140270078. Please send us a private message on social media @LGUSSupport so we can further assist. ^Juvy
Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and every smooth washing and drying cycle.
I would recommend this to a friendlg tower
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the tower is great, so far no problems ! looks amazing
I would recommend this to a friendWasher/dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I had though about door openings as I can not reverse the swing on the dryer.
I would recommend this to a friendLeaking within 2 yrs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started leaking with occasional use (as in 2 times a month) at 26 month mark, conviently so it not covered by BestBuy or LG. You can pay 450 for LG to fix it for you. Recommend trying other brands before buying this unit.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the leak on your LG WKEX200HBA WashTower after about 26 months of occasional use, and we appreciate how important a reliable washer is to your home routine. Leaks can often be caused by factors such as issues with the detergent dispenser, main door seal, drain pump filter, inlet hoses, or drain hose. As a helpful first step, please carefully inspect these areas for any visible signs of water or damage.
For example, checking and cleaning the door gasket for trapped debris or buildup can often resolve minor leaks. Also, ensure all hoses are securely connected and not cracked or worn. You can find more detailed guidance on locating the leak in our LG support article on front load washer leaks.
LG Washer – Why is My Front Load Washing Machine Leaking? - https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448
We’d like to assist you further to explore solutions or service options available. Please send us a private message on social media @LGUSSupport so our team can support you directly. We’re here to help make sure your LG WashTower works well for you. —Renzo
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy using my new stackable washer/Dryer.
I would recommend this to a friendLG Washtower
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mostly good. Sometimes the detergent doesn't dissolve.
I would recommend this to a friendGreat combo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great washer dryer. The dryer does its job in 1 cycle and the clothes are wrinkle free
I would recommend this to a friendWorks as expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great other than WiFi keeps disconnecting, wash and dries quickly
I would recommend this to a friendtake your business elsewhere!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went into the store for guidance in purchasing a ventless dryer. The wrong one was ordered and returned after an attempt to deliver. This is after a three week Wait. Three weeks later I am still unable to get a ventless washer and dryer from Best Buy. I have had multiple conversations with, their customer service to no avail literally 13 or more calls, five promises of a supervisor getting back to me, promises of gift cards for the inconvenience and lost time from work. None of those things have happened. This is the worst customer service I have ever experienced. a ventless washer and dryer Was found and ordered but it was almost half the capacity of the one I wanted. Another unit was found, but that is three months out. I went to a appliance store, ordered the unit I wanted on a Tuesday and it is getting delivered within a week – the day after Christmas. I am extremely dissatisfied with my Best Buy experience and their absolutely horrible customer service. Save yourself some trouble and take your business elsewhere.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience on purchasing the LG Wash Tower (WKEX200HBA) model.
We understand the importance of receiving accurate guidance and prompt service when making such a significant purchase, disappointment with unfulfilled promises, and the inconvenience caused by the delays and miscommunication. Please know we strive to provide exceptional customer service, and this is not the experience we want you to have with our service.
We are grateful for your feedback, which will help us improve our processes and customer service in the future. If there's anything further we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We hope to regain your trust in our products and service. ^Juvy
LG Laundry Center
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good setup. Would merit 5 stars if control lettering was more visible and stronger.
I would recommend this to a friendLaundry
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product easy to use . Overall really handful
I would recommend this to a friendLG
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is new but so far so good, It's much better than the last set I had.
I would recommend this to a friendHappy with product..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This combo is amazing! It is exactly what I was looking for… and affordable.
I would recommend this to a friendGood Washer and drye
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is very slick and modern does a good job. Gets the job done.
I would recommend this to a friendDisappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live in a small condo and thought this washer/dryer would be a perfect fit. I replaced my individual washer/dryer with this LG and was disappointed from the beginning. Im a tech guy and enjoy useing apps on my smartphone. I had this maching for 3mth and have yet to get it to connect the the LG ThinQ. This machine has limited wash cyles and not being able to download more cycles makes it even more limited. Washer is noise. I just hope will last 12 plus years like my last washer/dryer. Dont expect it though. Bad Purchase
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Installation
Installation problems.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Though I’m sure the unit is probably fine, the installation attempts were awful. At 7th visit that didn’t get the unit installed I finally just canceled the order and went to Home Depot.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, DonaldL. Thank you for sharing your experience with us. We understand your situation and can imagine how your situation must be to encounter multiple installation attempts without success. Your feedback is important, and we'd like to assist you further.
Since you mentioned that the installation issues were related to Best Buy, we recommend contacting their customer service directly to address your concerns. They should be able to assist you with scheduling a proper installation or resolving any related issues.
https://www.lg.com/us/washers-dryers/lg-wkex200hba-washtower#pdp_specs
If you require any assistance with the Washtower's operation or have product-related questions, please don't hesitate to send us a private message on Social Media @LGUSSupport. Our team is ready to help you make the most of your appliance.
We appreciate your patience, and we're here to support you.
—Renzo
- Cons mentioned:Dryer performance
Not worthy your money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is not that great the washing machine function perfect but the dryer machine doesn't dry at all.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gemmadel. Thank you for taking the time to share your feedback with LG Washer (WKE100HWA) model. We're sorry to hear about the drying performance of the machine. We aim to provide reliable, high-quality products that meet our customer's expectations and needs. Please visit this link: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-CT10000012-1337696273691#. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Damage goods
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well delivery was good when they packaged it out a big dent on the side on the top and on the bottom and I called Best Buy. They’re supposed to send me a $200 credit Best Buy card and I have yet to receive it.
No, I would not recommend this to a friendLeaking washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the unit but the washer leaked after three months.
I would recommend this to a friend