Customer Ratings & Reviews
- Model:
- WKEX200HBA
- SKU:
- 6420312
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower's quiet operation, ease of use, and efficient cleaning performance. Many also highlight its space-saving design and large capacity despite its compact size. While some found the unit heavy and installation challenging, the positive feedback on its functionality and features outweighs these concerns. The app integration, while useful for some, is a point of contention for others.
This summary was generated by AI based on customer reviews.
Great Space Saver. Pretty good washer/dryer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great space saver. Washer controls are straightforward. Dryer controls are frustrating if you like to dry clothes with low heat. Consistently stops before clothes are dry even when you set it to Very Dry.
I would recommend this to a friendBeautiful new laundry center.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't feel like I've used it enough yet to give it a higher score.
I would recommend this to a friendCan’t change dryer temps
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit looks nice but like most modern Applicance it’s all bark and no bite. The dryer settings left me baffled. This thing can play a full song to alert you when it’s finished drying yet you can’t change the temperature on the dryer settings. Only way you can choose low heat is if you select timed dry and then you have to be very careful because when you change the time it defaults the temp back to high. Very disappointed as I was really looking forward to this machine to save space but I’ll likely be sending it back.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you taking the time to share your thoughts with us and we're sadden to hear that your LG Smart Top Load WashTower was unable to adequately heat or dry your clothing. In order to give you the best assistance possible we'd want to better understand how we can resolve any issues. We will be helping you further if you send us a private message on Facebook or Twitter with your contact information using the handle @LGUSSupport or call our customer service line at (800) 243-0000.~Tanisha
Les then 2 years old
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit has broken down and the icons and messages are of no help in trouble shooting
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Chris. Thank you for sharing your experience with the LG Washer (WKEX200HBA) model. We understand your concern about an error icons and messages aren’t clear or helpful in troubleshooting. We strive to provide high-quality products that exceed our customer's needs and expectations. One initial step you can try is to perform a full power reset by unplugging the unit from the power source for about 60 seconds, then plugging it back in—this can often clear temporary errors.
We’d like to assist you further with detailed troubleshooting and support. Please send us a private message on social media @LGUSSupport so our team can work with you directly to diagnose and resolve the issue. We're committed to getting your LG appliance back to optimal performance. ^Juvy
- Cons mentioned:Installation
Broken Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer was broken. The installation was terrible. Had the installation team come 2 times and ended up returning because they didn't check if the washer even worked before leaving. I do not recommend this product or using best buy for appliances.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Wash Tower (WKEX200HBA) model. We understand your concern about the challenges you faced with installing your washer. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
junk
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.started coding out after 6 months needs repair
I would recommend this to a frienddryer doesn’t heat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no hot air on normal setting - I hope Best Buy steps up
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jacqueline. Thanks for sharing your experience with the LG Wash Tower (WKEX200HGA) model. We’re here to help ensure your dryer is delivering the performance you expect.
If the Normal cycle isn’t producing hot air, it may be due to the Energy Saver feature using lower heat. For a warmer drying experience, try Heavy Duty or Speed Dry, and consider adjusting the dry level or temperature to High. Also, check that the lint filter is clean and the exhaust duct is clear, as restricted airflow can affect heating. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634.
We’d love to assist you further. Just send us a private message on social media @LGUSSupport. ^Juvy
Damaged product, multiple deliveries, no gift card
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself is decent. Nonetheless, the delivery and installation is a disaster. The product arrived damaged in the first delivery which is a surprise. Later on, we arranged another delivery and then on the scheduled day there is no item delivered with no prior communication from Best buy. It has wasted our time for two complete business days waiting for nothing. For the third delivery attempt, the installation staff said the space is too tight so special hardware is required so a forth delivery is scheduled. In the forth visit, the installation is finally completed. It is a waste of time doing business with Best buy and the gift card compensation process is even more frustrating. The promised gift card compensating our loss in time is not received after one month from the forth visit. Do not try buying appliances from Best buy.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for taking the time to leave us feedback. We are sorry to hear about the delivery and installation issues you experienced with your recent purchase. We understand how frustrating and inconvenient these delays and damaged product can be, and we apologize for any inconvenience caused. For the best assistance please reach out to BestBuy customer care team. ^Dan
Suitable for a Home not an Apartment or Condo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty Machine, has a lot of technology and very large. The bad points, to noisy, sometimes the wash doesn’t add water or detergent to the clothing. The app need to allow for more control of the spin cycle and custom wash configs. Plus Best Buy Delivery and Processes Terrible
I would recommend this to a friendBrand response from LGAnswers
Posted .We apologize for any inconvenience this issue has caused you and would like to help you with troubleshooting, and need to move to another platform that supports back and forth messaging. Please send us a private message via Facebook or Twitter using @LGUSSupport, and include #VOC in the first message along with the model # and brief description of what is happening and we will walk you through additional troubleshooting steps until your issue is resolved. Thank you. ^Jennifer
Ball dropped
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is good, installers were garbage. Did i say "installers"? I meant delivery guys who Best Buy tasked with the installation. These dudes couldn't install a furnace air filter, let alone a washer/dryer. The company BB hired to deliver/install were only worried about being finished within 30 minutes. Installed the vent hose with a kink so bad it ripped a hole in it. When i pointed it out, installer got super confrontational. There are too many things that went wrong to list.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Tower laundry center
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like unit. Works well. WiFi enabled with downloadable features. Unfortunately impossible to connect it. All other appliances in house connect easy.annoying
No, I would not recommend this to a friendNot worth the effort.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too loud. Poor delivery even on 4th try with Best Buy. Did not know they outsource delivery and installation to third-parties!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on the LG Wash Tower (WKEX200HBA) model and your experience with the delivery process. We strive to provide high-quality products and exceptional services to ensure a smooth experience.
For the loudness, you may want to try checking the installation to ensure it’s set up correctly. Sometimes, improper leveling or installation can lead to excess noise. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-cycle--20150712819062. If the unit is still within its warranty period, it might be helpful to reach out to LG support for troubleshooting steps or potential repairs.
Feel free to message us privately on social media @LGUSSupport, and we’ll be happy to assist you further with the issue. ^Juvy
OVER CHARGE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I WAS CHARGE TOO MUCH FOR THE WASHER AND DRYER. I CHECK ON LINE AND IT WAS 500.00 CHEAPER. THE WASHER AND DRYER ARE GREAT.
I would recommend this to a friendRun. There are issues with the washer.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the first one because it was leaking some sort of solvent like chemical into the clothes. The second one also smells like dangerous chemicals. Just not as severe yet. This is very disappointing. There’s also a whole conversation on Reddit about this so LG has to know something is wrong with the washer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We are deeply troubled to hear about the challenges you've faced with the LG Front Load Washer (WKEX200HWA) model. Your feedback is of great importance to us, and we genuinely appreciate you taking the time to share your experience.
We sincerely apologize for the inconvenience and disappointment this situation has caused. Your safety and satisfaction are our top priorities, and we are committed to addressing this matter with the utmost urgency. We would like to resolve this matter for you as quickly as possible. For basic troubleshooting, kindly visit this link: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-an-electrical-or-burning-rubber-smell-CT10000011-20150994646855. If the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Quick to malfunction, service nowhere in sight.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware. I took delivery of this unit March 2021. After only several loads, the dryer stopped heating. It has been a week now and LG service has yet to even get a repair service scheduled. Maybe they think it is no problem to not be able to do laundry. Had I known this unit would malfunction so soon and that it would be nearly impossible to get repaired, I never would have bought it. I recommend going with a brand that can actually service their product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Nice but not great unit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice unit but it doesn’t completely dry the clothes unless you adjust the temperature and time. The washer is working great.
I would recommend this to a friendNo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They canceled my delivery to my lake house after I drive 3 hours and had it scheduled for a month! Done No more big box stores they don’t care!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for raising your concern. I'm so sorry to hear that your delivery was cancelled at the last minute, after you had already driven 3 hours to your lake house. That's absolutely unacceptable and I can only imagine how frustrating and disappointing it must be for you.
I want to acknowledge your frustration and apologize for the poor experience you've had with our delivery team. It's not only a disappointment to you, but it also reflects poorly on our brand.
I understand that you're feeling frustrated and betrayed by the experience, and I want to assure you that we're committed to making things right. We value your business and appreciate your loyalty, and we're committed to providing you with the best possible service. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Error Code d80
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a few cycles the dryer posed error code d80. I reset the machine, inspected the vent, cleaned the lint tray and it still comes up. I chatted with LG Support and they were dismissive and unhelpful. They refused to fulfill the warranty and send out a technician. Best buy was no help either.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Brian. Thank you for sharing your experience. We understand that the d80 error code on your WKE100HVA dryer persists despite your efforts to reset the machine, inspect the vent, and clean the lint tray. It’s concerning to hear that you found the support from both LG and Best Buy to be unhelpful. Please visit this link: https://www.lg.com/us/support/help-library/lg-washer-error-code-list--20150140270078
To address this issue and provide further assistance, please send us a private message on social media @LGUSSupport. Our team is here to offer support and ensure that your warranty concerns are resolved. We appreciate your feedback and are committed to helping you find a solution. —Junel
It washes and dries
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks beautiful. Spacious. However clothes come out wrinkled even when I put wrinkle care option.
No, I would not recommend this to a friendBUYERS BEWARE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered on 10/23/23 Installed by contractor on 11/09/23. Item does not work and makes jet engine screaming noise. New out of the box. Washer defective. Best Buy says not returnable or exchangeable- WORST service and ignorance I have experienced. No common sense is being used in this case!!!! I just wanted to exchange for a working Item for 2K I paid for something broken- not right.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kristen. Thank you for taking the time to leave us feedback. We apologize for the inconvenience you have experienced with your new LG washer. We understand how frustrating it must be to receive a defective product and encounter difficulties with the return or exchange process. We strive to provide the best service possible, and we regret that this was not reflected in your recent experience. To address this issue and find a resolution that meets your needs, we kindly request that you reach out to us on Facebook or Twitter through @LGUSSupport. Our dedicated team is ready to assist you and ensure that you receive a working washer as soon as possible. ^Dan