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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2715 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower's quiet operation, ease of use, and efficient cleaning performance. Many also highlight its space-saving design and large capacity despite its compact size. While some found the unit heavy and installation challenging, the positive feedback on its functionality and features outweighs these concerns. The app integration, while useful for some, is a point of contention for others.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 2,715 reviews
  • Pros mentioned:
    Space saving

    Rated 5 out of 5 stars

    You get what you pay for...

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First impressions, this is just a beautiful set. Our previous set we got used from my son and while it worked fine, was just getting old and we thought we would splurge. Very happy we did. Oddly there are not that many options for stackable washers and dryers. Guess this set up is not as popular? Being stackable though, the set takes up so much less space, love that part. I also plan to build it into a wall, so this set up will work out very nice. Bestbuy delivered it free and took it downstairs into the basement. So glad they did, I sure would not want to do all that. The delivery person also went over some things, he seemed to know the unit. It comes all assembled. You just need to remove a couple shipping bolts, hook it up an it's ready to use. Of course the dryer has a water hook up, so I did need to get a splitter and extra hose, no big deal, I knew that. Has Worked almost perfectly from the start. While it has worked well, as I said it is almost perfect. The only small issue I have is the dryer. It is a smart dryer, so it decides when your clothes are dry. Seems like a good idea, and an energy saver, but I find that some times the clothes do not always all get completely dry. You can feel some to be slightly damp. Not wet, just very slightly damp. You can try running it again, but it will just decide the clothes are dry and be done. Maybe runs for a minute or so. I always turn the heat setting as far up a it goes, and can not see any other setting, so guess that is the tiny flaw in the dryer. Not terrible, just trying to be detailed. Also, I rarely use the refresh feature, think that is what they call it, with the water hook up for the dryer, so not sure how to use that. It's not easy to figure out. Small thing though. Only other concern is, if it ever breaks, how expensive it will be to fix. But when you get fancy stuff, I guess that is part of the deal? Fingers crossed I won't have any issues. Put plenty of loads through it so far and no problems. Overall, we do love this unit. It is beautiful and works great. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Best washer I had

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set very silent and efficient. Need to clean the softner disposal often but overal great deal. Control panel very easy to use and modern style

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Very well pleased with my LG laundry Tower…

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this LG laundry tower! I had the LG cherry red front loader washer and dryer for 17 years prior to purchasing this unit and had no problems at all. Gave it to my son as it was still working fine. This Lg laundry tower is beautiful in the black stainless, it is compact, stacked and so sleek with the flat control panel. I couldn’t be more satisfied.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hello there! We are so delighted to hear that you love your brand new LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel! We hate to be biased, but it's one of the best in its class! We are reminded by this to keep enhancing our products so we can make life more convenient and fun for you and our consumers. Should you ever need support, don't hesitate to contact us via phone or chat support. The details of these options can be found here: https://www.lg.com/us/support/contact. Enjoy! ~Rita LG

  • Pros mentioned:
    Ease of use, Noise level, Space saving

    Rated 5 out of 5 stars

    My Clothes Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit in a cuboard, leaving a lot of valuable space , Quiet and simple to use, Should have this a long time ago, ideal for small houses.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Space saving

    Rated 5 out of 5 stars

    LG WashTower, and excellent choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG WashTower is an elegant washer / dryer piece of equipment. It is quiet and does a great job cleaning clothes. The space saving aspect of the machine is appreciated and not reaching for controls like most stack set up is really nice. The washer and dryer tubs are full size, so there is no compromise in what they can hold compared standard side by side units. Best Buy did a great job delivering, hauling away old machines, and installing the WashTower. The installers knew exactly what they were doing and were in and out in not time.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great looking setup. Easy to use.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful setup, runs quiet. Most of the noise you hear from it is water. The only complaint is the dryer vent is directly over the water inlets, and close enough where the hoses get in the way of the vent hose. Why don’t they make these thing to sit closer to the back wall?

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn LG

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    ThinkQ is 21st Century Wonder!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer and dryer unit from LG. Quiet and efficient. It has made all the positive difference in tackling the laundry mountain in our home because of its large capacity for laundry loads. Thank you LG for designing this wonderful tower unit to fit in small spaces for people like me that live in a condominium and have to deal with small capacity washer and dryer that did not perform with the excellence of the LG washer and dryer tower!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    LG Smart Front Load washer/dryer tower

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this over a month now and so far, I love it. My clothes are coming out cleaner with this front load washer. Buttons for both washer and dryer are easy to reach and read and I can reach the clothes in the top dryer. It’s also pretty quiet and handles a large capacity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for us

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this setup. Single unit tower is saving a ton of room, the doors are not in the way and did not have to be swapped around for clearance. With the controls in the middle of the unit we do not have to try and reach 6 foot in high to operate the dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level
    Cons mentioned:
    Installation

    Rated 4 out of 5 stars

    Would buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer and dryer are easy to use and do a great job! It is quiet, and yes, the dryer suggests settlings for you. We have struggled connecting the unit to WiFi and our installation experience was a nightmare. However- the units were worth it so far!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great buy !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing washer dryer. If anyone wants a great machine look no further

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    Great Setup!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this unit in August of 22 was 2299 at the time on sale. Ordered it had it in 5 Days not bad! This unit runs quiet and smooth. Seems to do a great job with out any issues so far! There would only be a few things i could complain about but nothing is 100% perfect but still would buy again and recommend to someone with low space. This has about any feature a person would want it darn near does it all. Its cleaned any big bedding or clothes ive thrown at it with ease.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Washer/dryer all one unit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size of both washer and dryer AND it’s one piece!! Was fairly easy to install. Love it would buy again

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer and dryer combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re looking to upgrade in the wash room, this machine will not disappoint. It’s very quiet while in cycle if and reminds you every so often that you have clothes in the washer so you don’t forget.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great unit.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful unit and very efficient washer dryer combo, beware that if your planning to move this unit up a set of stairs it is very heavy! About 325 If I remember correctly. It took a dolly and 3 strong dudes to maneuver this beast of a machine up two flights of stairs. Best Buy says they can move this unit around your house to your liking but the guys delivering will say otherwise and leave it at the bottom of your stairs. Besides that unit is very nice with tons of functions, I would recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    LG stacked washer/dryer perfect fit

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stacked washer/dryer combo. This unit has the controls in the middle so you don't have to be very tall or use a step stool to reach them. Vey easy to use. Cleans and dries the clothes or anything we put in it. Have not had any issues so far. We bought it because our laundry room is not very big and had problems with side by side units that where blocking the backdoor. This is perfect for the room.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Absolutely perfect

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect stackable washer/dryer combo for apartments and full size house, the machine quite and user friendly, and the additional smartphone app makes it even easier to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level, Overall performance

    Rated 5 out of 5 stars

    Laundry tower

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, efficient, easy to use. I like the color, looks like a spaceship.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great, saves space, little noise, does not spoil clothes,bright light, sensitive control sensor. recommend to buy

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience with our products. Thank you for supporting LG! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James. LG

  • Pros mentioned:
    Noise level, Space saving

    Rated 5 out of 5 stars

    Great washer/dryer tower.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great combination washer dryer for tight spaces. It’s fast, efficient and relatively quiet. I like the Wrinkle Guard setting and the WiFi control is very convenient. Having both appliances in a single, integral housing minimises rattle and vibration. The colour and aesthetics match our other things nicely. It’s isn’t cheap but that’s for a reason - nice things cost money. Highly recommended.

    I would recommend this to a friend