Customer Ratings & Reviews
- Model:
- WKEX200HGA
- SKU:
- 6511283
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.
This summary was generated by AI based on customer reviews.
Second issue with best buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded after the GE stackable debacle and purchased this model and was pleased at first it worked perfectly for a week then D90 error vent issues I called customer service lady was nice and gave me appointment one easter Sunday and nobody showed up or called. Make sure if pick this model you use the rigid vent kit it comes with. Throw old aluminum looking one out. The delivery guys are going to talk you into using old one but don’t. As of now I am still in limbo with half a wash tower. Oh it came damaged too.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us regarding your purchase of the LG Washer (WKE100HWA) model. We understand how important it is for our customers to have a seamless and reliable experience with our products. We aim to provide high-quality products and great customer service and ensure a smooth shopping experience. We appreciate your suggestion to use the rigid vent kit with the model. Your satisfaction is important to us; we want to make things right. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy
its not the product but the service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is fine. nothing amazing but nothing to complain about either. the problem was getting to this point. I had another item purchased through the outlet that kept getting its delivery canceled. couldnt get a straight answer why and when i went back to the location to get answers, i saw the item back on the floor. Ultimately the experience was terrible and i tried really hard to buy from someone else but no one could deliver anywhere close to when best buy could deliver. what i learned was dont buy from their outlet unless you can bring it with you that day
I would recommend this to a friendBrand response from LGAnswers
Posted .We appreciate the time you took to share your feedback. We'll be more than happy to look into this, and assist you further. It would be our pleasure to assist you with your concern in a platform that allows us to have a back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000. ^Danee
Make sure shipping bolts were removed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty happy overall , delivery people from Best Buy forgot to remove shipping bolts and it ruined the first set
I would recommend this to a friendDelivery problems never got unit to try
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told that this is a compact unit and woukd fit in my basement . I had tonwait 2 weeks and 2 delivery appointments ONLY to find out that the unit is to WIDE (31 inches ) to fit in my basement and the delivery person would not even attempt to try. I had to ouchase two separate units as well as a stacking kit and am now delayed 2 more weeks prior to delivery and install. Not a good experience overall. Cant even rate the unit as i have had no experience with it
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG WasherTower, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.
No
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They canceled my delivery to my lake house after I drive 3 hours and had it scheduled for a month! Done No more big box stores they don’t care!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for raising your concern. I'm so sorry to hear that your delivery was cancelled at the last minute, after you had already driven 3 hours to your lake house. That's absolutely unacceptable and I can only imagine how frustrating and disappointing it must be for you.
I want to acknowledge your frustration and apologize for the poor experience you've had with our delivery team. It's not only a disappointment to you, but it also reflects poorly on our brand.
I understand that you're feeling frustrated and betrayed by the experience, and I want to assure you that we're committed to making things right. We value your business and appreciate your loyalty, and we're committed to providing you with the best possible service. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris