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Customer Ratings & Reviews

$2,199.99
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Customer reviews

Rating 4.6 out of 5 stars with 2781 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,200 of 2,781 reviews
  • Rated 5 out of 5 stars

    Purchase this today!!!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in Love with my washer and dryer. My clothes are cleaner than ever. This was a great investment. I would recommend it to anyone. LG is a great brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG wash tower

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer and dryer ever! It is very efficient, the washer spins out a lot of the water and the dryer does not take very long to dry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this washer dryer unit. Also appreciated the great service we got from Best Buy from purchase through installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what we wanted ! Got for my daughter new house. Awesome , smooth delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this washtower!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used yet. Having a laundry room added. Almost ready for it. Ordering and delivery was great. Very professional! Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great combo

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right price point. Washer spin cycle is very quiet. The size of the tower is the perfect fit for a laundry closet off the mastewr suite.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t have the item

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not have the item yet, the delivery has now been rescheduled for the third time. The first time they messaged that they would be there at 8 but arrived 30 minutes early and left since I wasn’t there yet and they said they only had to wait 30 minutes. I don’t live at the property yet and have to travel. The second time they called me and said the delivery was delayed because the truck broke down and they would keep me updated. I waited 2 hours and then saw on the website my order had been canceled. I then called and rescheduled. The tv installation that was through the in house geek squad rather than the third party contractor was great. They were there on time, did a great job, and kept me informed the whole way.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Bryan. Thank you for reaching out to us about your LG Wash Tower (WKE100HWA) model. We appreciate you sharing the details of your delivery experience and understand how important it is for your appliance to arrive on schedule.

      Since delivery and scheduling are managed directly by the retailer or delivery provider, the best step is to contact Best Buy customer service at 888-237-8289 with your order number to confirm the updated delivery date and ensure the item is still scheduled. Once your unit arrives, you can find installation and product guidance here: https://www.lg.com/us/support/product/lg-WKE100HWA.ABWEEUS. If further assistance is needed with your LG product once it has been delivered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can continue supporting you directly. ^Juvy LG

  • Rated 4 out of 5 stars

    Great decision to purchase the Washtower

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This combo makes laundry sense! Takes so much less space in your home and runs quietly and efficiently. Seems like my laundry time during the week has just been cut in half. We love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery team were great and I am satisfied with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good! Very sleek & quiet. I am using a surge protector on the plug in hopes of avoiding any wild electrical anomalies since everything that controls it is electronic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machines, great customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machines are fabulous, and really appreciate the quick delivery by Best Buy! Delivered 2 days after ordering.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the team.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had hiccups multiple times. But the end is happy. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this product about a month and I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Second LG

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used LG stackable units for years. We decided to update to the new model and handed down the old units that are still going strong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Consistent, even wash and dry. Love the app, helps to not forget washed laundry.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great product with a frustrating drawback.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is great about the product except for the dryer ending the cycle early when some contents are still damp. The dryer is “smart device” that adjusts the cycle time while it is running. More often then not, the cycle ends too early with some contents being more damp then others. Removing the dried items and rerunning the cycle does not work because the “smart device” reads the contents as dry already (when they are not) and ends the cycle after 1-2 min. It is a great product in all other aspects

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    NJD

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The units seem to be working well but are larger that the preceding unit, so we will not be able to close the door to help reduce the noise during use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer and dryer work great. The washer has a water saver function that minimizes the amount of water. Working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer dryer combo. Really love this combination, looks sleek and does a great job at cleaning and drying.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking time to review this product. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions, please reach out to our support team on Facebook at @LGUSSupport. ^Jovelyn LG

  • Rated 5 out of 5 stars

    Functional and Good looking

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit into my modified closet perfectly. With 90 degree waterlines and placed close to the wall, the bifold closet doors close and open freely. Happy

    I would recommend this to a friend