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Customer Ratings & Reviews

$1,899.99
Save $800
The comparable value is $2,699.99

Customer reviews

Rating 4.6 out of 5 stars with 2781 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 2,781 reviews
  • Rated 3 out of 5 stars

    Not 100% satisfied.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with the dryer. It doesn't dry very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what we need

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and dryer, stackable saves a lot of space

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good. Took awhile to get delivered. Guys were nice even in the rain. I don’t have anything else to say about this product, but they want you to use 50 words.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like it should, has some smart feautres as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love My New Washer and Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like I have a deluxe laundromat in my home now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Had some minor difficulty connecting with the app, but got it done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG tower

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service at Best Buy and installation was excellent I’m enjoying my new washer and dryer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor delivery and follow up Customer Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy open box and don’t expect Best Buy to deliver when they say they will. Worst experience ever trying to get what I paid for. Then on top of waiting forever to get it delivered, after it was delivered, the drain hose was broken and sprayed water everywhere. Getting that repaired was another whole circus and wait. The system Best Buy used to track parts is not connected to their scheduling system, so even though the part arrived in a couple of days, the scheduling system kept canceling the appointment because it did not know the part was already delivered. Get it together Best Buy.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Glynn. Thank you for sharing your experience with the LG Washer (WKEX200HBA) model. We appreciate your feedback and understand the importance of a smooth delivery and setup. You can contact Best Buy customer service at 888-237-8289 for assistance and solutions.

      While LG doesn’t handle third-party retailer logistics, we’re here to support you. If your unit’s drain hose is damaged, check the connection and ensure the replacement hose is securely attached to prevent leaks. For installation and maintenance guidance, visit: https://www.lg.com/us/support/product/lg-WKEX200HBA.ABLEEUS. If you need further assistance or want to confirm your unit's operation, email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy LG

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Tech that is used on this price of hardware.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stackable washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great appliance and a perfect space saver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Love It

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely Great! I Love it Great Quality, Works Well! No Complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New washer machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great equip ,smart technology makes even better to use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Unit

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great washer and dryer pretty colors works great smart wifi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer/dryer stack

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality product. Works very well. Best Buy installation team did great job. Will see how it works forward.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great products!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great personnel! Everyone listened to our needs and I even had enough credits for Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wash Tower

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect unit for our situation I love the control panel easy access for my wife

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washer dryer it selects the time and type clothing you put in

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the unit but the dryer vent hose was so big that it made it stick out too far for my small laundry room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving it! Cuts laundry time in half and looks great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience starting to order to installation was great. I am happy.

    I would recommend this to a friend