Customer Ratings & Reviews
- Model:
- WKEX200HGA
- SKU:
- 6511283
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.
This summary was generated by AI based on customer reviews.
Tried to get a call with management that failed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst experience I have ever had I cancelled this order it was related to delivery and install
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing what happened with your LG Wash Tower (WKE100HVA) model order. We understand the importance of having a smooth delivery and installation experience, especially when you’re expecting everything to be handled properly from the start. If you decide to move forward with this model in the future, one helpful step you can try after installation is performing a power reset on the washer/dryer tower. Turning the breaker off for about 30 seconds and then back on helps the control system initialize correctly before the first use. For more guidance, visit https://www.lg.com/us/support/product/lg-WKE100HVA.ASSEEUS. We’d like to take a closer look at your delivery experience and assist you directly. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help further. ^Juvy
LG WashTower
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Friendly salesman. Great installers.
I would recommend this to a friendGreat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned it week now, so far so good. Look great.
I would recommend this to a friendtake your business elsewhere!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went into the store for guidance in purchasing a ventless dryer. The wrong one was ordered and returned after an attempt to deliver. This is after a three week Wait. Three weeks later I am still unable to get a ventless washer and dryer from Best Buy. I have had multiple conversations with, their customer service to no avail literally 13 or more calls, five promises of a supervisor getting back to me, promises of gift cards for the inconvenience and lost time from work. None of those things have happened. This is the worst customer service I have ever experienced. a ventless washer and dryer Was found and ordered but it was almost half the capacity of the one I wanted. Another unit was found, but that is three months out. I went to a appliance store, ordered the unit I wanted on a Tuesday and it is getting delivered within a week – the day after Christmas. I am extremely dissatisfied with my Best Buy experience and their absolutely horrible customer service. Save yourself some trouble and take your business elsewhere.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience on purchasing the LG Wash Tower (WKEX200HBA) model.
We understand the importance of receiving accurate guidance and prompt service when making such a significant purchase, disappointment with unfulfilled promises, and the inconvenience caused by the delays and miscommunication. Please know we strive to provide exceptional customer service, and this is not the experience we want you to have with our service.
We are grateful for your feedback, which will help us improve our processes and customer service in the future. If there's anything further we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We hope to regain your trust in our products and service. ^Juvy
- Cons mentioned:Price
Not worth the headache
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this unit for a little over a month and it’s already failing. Water stays in drum after a wash. Can’t even return or exchange after a month. Crazy for the price point! Also the first unit I purchased came with a huge dent in it so I had to wait a month to get this one.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and every smooth washing and drying cycle.
I would recommend this to a friendlg tower
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the tower is great, so far no problems ! looks amazing
I would recommend this to a friendWasher/dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I had though about door openings as I can not reverse the swing on the dryer.
I would recommend this to a friendLG Washtower
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mostly good. Sometimes the detergent doesn't dissolve.
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy using my new stackable washer/Dryer.
I would recommend this to a friendWorks as expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great other than WiFi keeps disconnecting, wash and dries quickly
I would recommend this to a friendGreat combo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great washer dryer. The dryer does its job in 1 cycle and the clothes are wrinkle free
I would recommend this to a friendLG Laundry Center
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good setup. Would merit 5 stars if control lettering was more visible and stronger.
I would recommend this to a friendLaundry
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product easy to use . Overall really handful
I would recommend this to a friendStay away from LG!!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer Broke after less than a year. Been getting jerked around by LG customer service for a month now. LG customer service and warranty is a joke. Ive called everyday and been promised a call back within 24 hrs everytime, from the "presidential liaison team" to expidite a resolution. I have not recieved a single call and there has been no resolution. 1 month with no laundry, thanks LG! Customer service is 100% worthless I'll never buy another LG product again!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, ShaunP. We understand how important it is to have a fully functional dryer, and we’re sorry to hear that you've been unable to use your WKE100HVA WashTower for the past month. We’d like to look into this further and help resolve your concerns.
If the dryer is not powering on or heating, we recommend checking the power connection and ensuring the unit is properly plugged in and receiving adequate voltage. If the unit is turning on but not drying, cleaning the lint filter and exhaust vent may help improve airflow.
https://www.lg.com/us/washers-dryers/lg-wke100hva-washtower#pdp_specs
We want to assist you directly to ensure the best resolution. Please send us a private message on social media @LGUSSupport so our team can review your case and provide further assistance. We appreciate your patience and the opportunity to make this right.
—Renzo
LG
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is new but so far so good, It's much better than the last set I had.
I would recommend this to a friendGood Washer and drye
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is very slick and modern does a good job. Gets the job done.
I would recommend this to a friendHappy with product..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This combo is amazing! It is exactly what I was looking for… and affordable.
I would recommend this to a friendDamage goods
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well delivery was good when they packaged it out a big dent on the side on the top and on the bottom and I called Best Buy. They’re supposed to send me a $200 credit Best Buy card and I have yet to receive it.
No, I would not recommend this to a friendDisappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live in a small condo and thought this washer/dryer would be a perfect fit. I replaced my individual washer/dryer with this LG and was disappointed from the beginning. Im a tech guy and enjoy useing apps on my smartphone. I had this maching for 3mth and have yet to get it to connect the the LG ThinQ. This machine has limited wash cyles and not being able to download more cycles makes it even more limited. Washer is noise. I just hope will last 12 plus years like my last washer/dryer. Dont expect it though. Bad Purchase
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette