Customer Ratings & Reviews
- Model:
- WKEX200HGA
- SKU:
- 6511283
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.
This summary was generated by AI based on customer reviews.
Delivery problems never got unit to try
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told that this is a compact unit and woukd fit in my basement . I had tonwait 2 weeks and 2 delivery appointments ONLY to find out that the unit is to WIDE (31 inches ) to fit in my basement and the delivery person would not even attempt to try. I had to ouchase two separate units as well as a stacking kit and am now delayed 2 more weeks prior to delivery and install. Not a good experience overall. Cant even rate the unit as i have had no experience with it
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG WasherTower, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.
Leaking washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the unit but the washer leaked after three months.
I would recommend this to a friendExtremely Disappointing Experience:
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am extremely disappointed with my recent experience with BestBuy. After two weeks of failed delivery and installation, accompanied by endless excuses and unfulfilled promises of callbacks, the entire process has been a disaster. As a BestBuy Total member and a long-term customer, I expected much better treatment, but that was not the case. The level of carelessness exhibited is unacceptable. This experience has left me questioning the commitment to customer service, and I urge others to be cautious. I hope that management addresses this issue promptly and someone actually calls me back as promised. TBD
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you reaching out about your experience with the LG Wash Tower (WKEX200HBA) model. We understand your concern about encountering delays and poor service, especially as a long-term customer. We strive to provide excellent services and ensure a smooth and seamless experience. For resolution, please contact Best Buy’s customer service at 888-237-8289 to escalate the situation and address the service issues you’ve experienced. Providing them with your membership details and a thorough account of the problems will assist in resolving the matter.
If you need any assistance with the washer itself or have further questions, please reach out to us via private message on social media @LGUSSupport. We're here to help and ensure your concerns are addressed. ^Juvy
Great place to buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase was easy Installation was delay but it was great!
I would recommend this to a friendJames
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek design, great space save option. Set up was easy.
I would recommend this to a friendtoo much fuss for nothing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st - the smart function, which has all the wonderful settings it advertised, does not connect unless the machine is next to the router or you have a 2.5ghz wifi network. 2nd - it wouldn't dry fully unless was set to high 3rd - it left a puddle of water when washed a small load (4 small towels). Since I can't connect to the wifi, I couldn't drain or clean the tub, etc. Bestbuy came and everything was connected right. For the wifi, I would have to get the Geeksquad which I have to pay extra! I wish I could replace it with a non-smart washer/dryer tower but they don't have anything else.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette
Quite
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.quite and has the features i need. Front load more accessible than top load
I would recommend this to a friendCombo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am still learning how to use it, wifi still not connected
I would recommend this to a friendNice unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice finish. Excellent job washing and drying all.
I would recommend this to a friend- Pros mentioned:Space saving
Not Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the dryer hated the washer. To noisy we did the tango it danced all over the room. I returned it after 3 wash loads. It’s beautiful and benefits small spaces,
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Installation
Washer and dryer set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales was excellent but the Geek guys were awful. They were to hook the appliance up and couldn't figure out how to and left it not hooked up and water all over the floor. Thank heavens my husband is handy enough to figure it out and get the job done. The one guy was also very condescending. Sorry that I am rating this so low but I have already sent in one that was excellent for the sales. So this one is for the Geek squad
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Save your money!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this washer and dryer for a little under a year and it’s given me issues from the start but I was determined to give it some time to see if it got better as I learned more about it. The dryer takes all day to dry one load and it’s constantly stopping on its own. Wanted to love it but after a couple months of constant use I have to say stay away from this product.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Karina. Thanks for sharing your feedback with us. We understand your concern about your LG Wash Tower (WKE100HWA model not meeting your expectations. We strive to provide reliable, high-quality products and ensure a smooth experience. For help, you may visit the following links: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 and https://www.lg.com/us/support/help-library/lg-dryer-why-does-my-dryer-turn-off-abnormally--20150485215101. Since you've been dealing with these issues for a while now, it’s a good idea to reach out to us @LGUSSupport on social media for further assistance. We will help resolve this situation with an in-depth review of your appliance or escalate it for a replacement if needed. ^Juvy
If you'd like, I can help guide you on how to troubleshoot further as well. Let me know if you need anything! —Juvy
Beautiful new laundry center.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't feel like I've used it enough yet to give it a higher score.
I would recommend this to a friendGreat Space Saver. Pretty good washer/dryer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great space saver. Washer controls are straightforward. Dryer controls are frustrating if you like to dry clothes with low heat. Consistently stops before clothes are dry even when you set it to Very Dry.
I would recommend this to a friendCan’t change dryer temps
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit looks nice but like most modern Applicance it’s all bark and no bite. The dryer settings left me baffled. This thing can play a full song to alert you when it’s finished drying yet you can’t change the temperature on the dryer settings. Only way you can choose low heat is if you select timed dry and then you have to be very careful because when you change the time it defaults the temp back to high. Very disappointed as I was really looking forward to this machine to save space but I’ll likely be sending it back.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you taking the time to share your thoughts with us and we're sadden to hear that your LG Smart Top Load WashTower was unable to adequately heat or dry your clothing. In order to give you the best assistance possible we'd want to better understand how we can resolve any issues. We will be helping you further if you send us a private message on Facebook or Twitter with your contact information using the handle @LGUSSupport or call our customer service line at (800) 243-0000.~Tanisha
- Cons mentioned:Installation
Broken Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer was broken. The installation was terrible. Had the installation team come 2 times and ended up returning because they didn't check if the washer even worked before leaving. I do not recommend this product or using best buy for appliances.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Wash Tower (WKEX200HBA) model. We understand your concern about the challenges you faced with installing your washer. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
junk
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.started coding out after 6 months needs repair
I would recommend this to a friendDamaged product, multiple deliveries, no gift card
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself is decent. Nonetheless, the delivery and installation is a disaster. The product arrived damaged in the first delivery which is a surprise. Later on, we arranged another delivery and then on the scheduled day there is no item delivered with no prior communication from Best buy. It has wasted our time for two complete business days waiting for nothing. For the third delivery attempt, the installation staff said the space is too tight so special hardware is required so a forth delivery is scheduled. In the forth visit, the installation is finally completed. It is a waste of time doing business with Best buy and the gift card compensation process is even more frustrating. The promised gift card compensating our loss in time is not received after one month from the forth visit. Do not try buying appliances from Best buy.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for taking the time to leave us feedback. We are sorry to hear about the delivery and installation issues you experienced with your recent purchase. We understand how frustrating and inconvenient these delays and damaged product can be, and we apologize for any inconvenience caused. For the best assistance please reach out to BestBuy customer care team. ^Dan
Les then 2 years old
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit has broken down and the icons and messages are of no help in trouble shooting
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Chris. Thank you for sharing your experience with the LG Washer (WKEX200HBA) model. We understand your concern about an error icons and messages aren’t clear or helpful in troubleshooting. We strive to provide high-quality products that exceed our customer's needs and expectations. One initial step you can try is to perform a full power reset by unplugging the unit from the power source for about 60 seconds, then plugging it back in—this can often clear temporary errors.
We’d like to assist you further with detailed troubleshooting and support. Please send us a private message on social media @LGUSSupport so our team can work with you directly to diagnose and resolve the issue. We're committed to getting your LG appliance back to optimal performance. ^Juvy
Suitable for a Home not an Apartment or Condo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty Machine, has a lot of technology and very large. The bad points, to noisy, sometimes the wash doesn’t add water or detergent to the clothing. The app need to allow for more control of the spin cycle and custom wash configs. Plus Best Buy Delivery and Processes Terrible
I would recommend this to a friendBrand response from LGAnswers
Posted .We apologize for any inconvenience this issue has caused you and would like to help you with troubleshooting, and need to move to another platform that supports back and forth messaging. Please send us a private message via Facebook or Twitter using @LGUSSupport, and include #VOC in the first message along with the model # and brief description of what is happening and we will walk you through additional troubleshooting steps until your issue is resolved. Thank you. ^Jennifer