Customer Ratings & Reviews
- Model:
- WKEX200HWA
- SKU:
- 6420308
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.
This summary was generated by AI based on customer reviews.
LG Washtower
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mostly good. Sometimes the detergent doesn't dissolve.
I would recommend this to a friendtake your business elsewhere!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went into the store for guidance in purchasing a ventless dryer. The wrong one was ordered and returned after an attempt to deliver. This is after a three week Wait. Three weeks later I am still unable to get a ventless washer and dryer from Best Buy. I have had multiple conversations with, their customer service to no avail literally 13 or more calls, five promises of a supervisor getting back to me, promises of gift cards for the inconvenience and lost time from work. None of those things have happened. This is the worst customer service I have ever experienced. a ventless washer and dryer Was found and ordered but it was almost half the capacity of the one I wanted. Another unit was found, but that is three months out. I went to a appliance store, ordered the unit I wanted on a Tuesday and it is getting delivered within a week – the day after Christmas. I am extremely dissatisfied with my Best Buy experience and their absolutely horrible customer service. Save yourself some trouble and take your business elsewhere.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience on purchasing the LG Wash Tower (WKEX200HBA) model.
We understand the importance of receiving accurate guidance and prompt service when making such a significant purchase, disappointment with unfulfilled promises, and the inconvenience caused by the delays and miscommunication. Please know we strive to provide exceptional customer service, and this is not the experience we want you to have with our service.
We are grateful for your feedback, which will help us improve our processes and customer service in the future. If there's anything further we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We hope to regain your trust in our products and service. ^Juvy
Great combo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great washer dryer. The dryer does its job in 1 cycle and the clothes are wrinkle free
I would recommend this to a friendWorks as expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great other than WiFi keeps disconnecting, wash and dries quickly
I would recommend this to a friendLG Laundry Center
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good setup. Would merit 5 stars if control lettering was more visible and stronger.
I would recommend this to a friendLaundry
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product easy to use . Overall really handful
I would recommend this to a friendLG
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is new but so far so good, It's much better than the last set I had.
I would recommend this to a friendHappy with product..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This combo is amazing! It is exactly what I was looking for… and affordable.
I would recommend this to a friendGood Washer and drye
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is very slick and modern does a good job. Gets the job done.
I would recommend this to a friend- Cons mentioned:Installation
Installation problems.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Though I’m sure the unit is probably fine, the installation attempts were awful. At 7th visit that didn’t get the unit installed I finally just canceled the order and went to Home Depot.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, DonaldL. Thank you for sharing your experience with us. We understand your situation and can imagine how your situation must be to encounter multiple installation attempts without success. Your feedback is important, and we'd like to assist you further.
Since you mentioned that the installation issues were related to Best Buy, we recommend contacting their customer service directly to address your concerns. They should be able to assist you with scheduling a proper installation or resolving any related issues.
https://www.lg.com/us/washers-dryers/lg-wkex200hba-washtower#pdp_specs
If you require any assistance with the Washtower's operation or have product-related questions, please don't hesitate to send us a private message on Social Media @LGUSSupport. Our team is ready to help you make the most of your appliance.
We appreciate your patience, and we're here to support you.
—Renzo
Good while it worked.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer went out before 3 years. You cannot just replace the washing machine so you are stuck.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Patricia. Thank you for reaching out about your LG Wash Tower (WKEX200HGA) model. We understand how important it is for your appliance to remain reliable beyond just a few years of use. One helpful step to try is performing a power reset by unplugging the unit for 5 minutes and then plugging it back in to allow the system to recalibrate. Also, check that the washer is connected to a dedicated outlet without extension cords or surge protectors, as these can sometimes interfere with proper operation. You can find more guidance here: https://www.lg.com/us/support/help-library/lg-washer-why-wont-my-lg-washing-machine-power-on--20150791852235TWW. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can help directly. ^Juvy
Disappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live in a small condo and thought this washer/dryer would be a perfect fit. I replaced my individual washer/dryer with this LG and was disappointed from the beginning. Im a tech guy and enjoy useing apps on my smartphone. I had this maching for 3mth and have yet to get it to connect the the LG ThinQ. This machine has limited wash cyles and not being able to download more cycles makes it even more limited. Washer is noise. I just hope will last 12 plus years like my last washer/dryer. Dont expect it though. Bad Purchase
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Dryer performance
Not worthy your money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is not that great the washing machine function perfect but the dryer machine doesn't dry at all.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gemmadel. Thank you for taking the time to share your feedback with LG Washer (WKE100HWA) model. We're sorry to hear about the drying performance of the machine. We aim to provide reliable, high-quality products that meet our customer's expectations and needs. Please visit this link: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-CT10000012-1337696273691#. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Damage goods
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well delivery was good when they packaged it out a big dent on the side on the top and on the bottom and I called Best Buy. They’re supposed to send me a $200 credit Best Buy card and I have yet to receive it.
No, I would not recommend this to a friendLeaking washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the unit but the washer leaked after three months.
I would recommend this to a friendDelivery problems never got unit to try
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told that this is a compact unit and woukd fit in my basement . I had tonwait 2 weeks and 2 delivery appointments ONLY to find out that the unit is to WIDE (31 inches ) to fit in my basement and the delivery person would not even attempt to try. I had to ouchase two separate units as well as a stacking kit and am now delayed 2 more weeks prior to delivery and install. Not a good experience overall. Cant even rate the unit as i have had no experience with it
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG WasherTower, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.
Great place to buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase was easy Installation was delay but it was great!
I would recommend this to a friendJames
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek design, great space save option. Set up was easy.
I would recommend this to a friendtoo much fuss for nothing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st - the smart function, which has all the wonderful settings it advertised, does not connect unless the machine is next to the router or you have a 2.5ghz wifi network. 2nd - it wouldn't dry fully unless was set to high 3rd - it left a puddle of water when washed a small load (4 small towels). Since I can't connect to the wifi, I couldn't drain or clean the tub, etc. Bestbuy came and everything was connected right. For the wifi, I would have to get the Geeksquad which I have to pay extra! I wish I could replace it with a non-smart washer/dryer tower but they don't have anything else.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette
Quite
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.quite and has the features i need. Front load more accessible than top load
I would recommend this to a friend