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Customer Ratings & Reviews

$1,999.99
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Customer reviews

Rating 4.6 out of 5 stars with 2780 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 2,780 reviews
  • Rated 5 out of 5 stars

    Looks, Cleans, Steams and Dries Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this unit because it is in the garage at our home in Florida. It is very space-efficient, leaving room for the laundry basket and folding table. It is very quiet . . . surprisingly so. We did five loads of laundry the first day it was installed. The clothes were well-cleaned using the regular wash cycle. Drying was complete and didn't take as long as I thought it might . . . the washer spins out most of the rinse water before finishing its cycle. We used the steam feature for a new bed skirt, and it worked perfectly. This is a very attractive unit, and it works extremely well. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love our new washer and dryer set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the stackable washer and dryer. It’s quiet and easy to use. Takes up a lot less space than our older model. You can also customize your desired user setting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for us

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this setup. Single unit tower is saving a ton of room, the doors are not in the way and did not have to be swapped around for clearance. With the controls in the middle of the unit we do not have to try and reach 6 foot in high to operate the dryer.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Washer not working properly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my LG laundry tower 2 months ago, my dryer is working fine but since day one, the washer leaves the clothes dirty, not matter what setting I use or the amount of clothes is put in, there is not enough water getting into the drum for the wash cycle and the rinse cycle seems to be running dry with no water at all, it seems like the clothes are getting a little mist of water, spin and that is it, as a result the clothes are not clean and they are smelly when the wash cycle is done. I called Best Buy, they sent a technician and the technician referred me to the LG support, LG sent a technician and he said he doesn't see anything wrong despite the fact that my clothes are not getting clean. This unit is very beautiful and easy to use but the main function of a washing machine is washing and cleaning the clothes, this one is clearly not doing that for me, so if anyone is listening (Best Buy or LG), I just need this issue resolved, I would hate to get stuck with a 2K "dryer only" tower. Thanks.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    Best washer/dryer we have purchased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was apprehensive at first because I was worried the load compacity was less then other models but after having it for a while this more then keeps up with amount of laundry I do weekly. It saves space without the controls being out of reach which was an issue with stackable models for us. It runs much more quietly then our previous set. The best part for us is the sanitize cycle and the ability to download different cycles if needed. Definitely happy with our purchase and would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Washer and Dryer We've ever Got

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. It is so easy to use. Very smart and fits tight spaces. We have a very limited space in our laundry room and the best options we had was this laundry tower and a combo from Samsung. I am so glad that I chose this unit over the other one. After installation and use for few cycles,it detected wrong hose connection and sent me a notification from LG phone app. Best Buy came in and confirmed/ fixed the issue. I will always buy LG appliances with no brainer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than expected

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the unit. Its quiet, efficient and saves so much space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The tower of power!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG tower is fantastic. It saves space by having the units stacked. It's quiet, efficient and has tons of features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and dryer/ space saver and very quiet and easy to adjust cycles and settings. The finish is nice looking and easy to clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best stackable washer/dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer/dryer is amazing, full size easy to use and very good looking. It has all the cycles and options you could want. We love it, makes our life so much easier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good size and useful, does a good job and was a good price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG WashTower, and excellent choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG WashTower is an elegant washer / dryer piece of equipment. It is quiet and does a great job cleaning clothes. The space saving aspect of the machine is appreciated and not reaching for controls like most stack set up is really nice. The washer and dryer tubs are full size, so there is no compromise in what they can hold compared standard side by side units. Best Buy did a great job delivering, hauling away old machines, and installing the WashTower. The installers knew exactly what they were doing and were in and out in not time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great design!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design, easy to use and gets the job done! Very quiet compared to my old washer and dryer. I recommend this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine! Easy to operate and it picks the best cleaning for clothes and time durations. Doesn't overheat dry clothes or lets meldew if stop early .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great looking setup. Easy to use.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful setup, runs quiet. Most of the noise you hear from it is water. The only complaint is the dryer vent is directly over the water inlets, and close enough where the hoses get in the way of the vent hose. Why don’t they make these thing to sit closer to the back wall?

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn LG

  • Rated 5 out of 5 stars

    My Clothes Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit in a cuboard, leaving a lot of valuable space , Quiet and simple to use, Should have this a long time ago, ideal for small houses.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Would buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer and dryer are easy to use and do a great job! It is quiet, and yes, the dryer suggests settlings for you. We have struggled connecting the unit to WiFi and our installation experience was a nightmare. However- the units were worth it so far!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Washer/Dryer Combo Ever!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this washer and dryer! It cleans my clothes extremely well, does a fantastic job at separating lint, and very easy to clean! I also love all the washing and drying settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very well pleased with my LG laundry Tower…

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this LG laundry tower! I had the LG cherry red front loader washer and dryer for 17 years prior to purchasing this unit and had no problems at all. Gave it to my son as it was still working fine. This Lg laundry tower is beautiful in the black stainless, it is compact, stacked and so sleek with the flat control panel. I couldn’t be more satisfied.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hello there! We are so delighted to hear that you love your brand new LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel! We hate to be biased, but it's one of the best in its class! We are reminded by this to keep enhancing our products so we can make life more convenient and fun for you and our consumers. Should you ever need support, don't hesitate to contact us via phone or chat support. The details of these options can be found here: https://www.lg.com/us/support/contact. Enjoy! ~Rita LG

  • Rated 5 out of 5 stars

    Love this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size and gets the job done while saving a lot of space. The controls are located in a perfect spot.

    I would recommend this to a friend