Customer Ratings & Reviews

Twice you delivered a defective washer and dryer. I cancelled this order two weeks ago. What’s wrong with this company. Worse experience ever!! Still haven’t seen my account refunded.

I spent about 4 months researching stackables & wash towers. This LG kept coming up. SO many great reviews that I purchased it. Everyone was absolutely right about it! Easy to use, great value for what I spent for it. I have a habit of forgetting about the last load in the dryer, so the steam function is very helpful. Very, very happy with my purchase!

I took delivery of this unit two days ago, and I regret buying it for a number of reasons. First, the good: It is very quiet - not silent, but it is impressively quiet during the washer's spin cycle, which can be noisy even on well-built front loaders. Other cycles are acceptably quiet. The drainage pump is audible, but not loud by any means, and the other wash cycles are nice and quiet. The dryer is, well, a dryer, and the noise it makes depends on things like how many metal buttons are on the clothes that are in it. As for the reasons I wouldn't buy this unit again: It has limited flexibility in choosing what you want the washer to do. Just as an example, if you choose the Speed Wash cycle, you can't use hot water. You can choose very warm, but not hot. The temperature choices are limited for other cycles as well, and there are also temperature limitations for the dryer depending on what cycle you've chosen, and you can't override them. Another example: There is no rinse and spin cycle unless you download it from your phone (I am not making this up). If you want permanent press, you can download it from your phone, but then it will cancel out the rinse/spin cycle that you might have previously downloaded (the washer will only store one downloaded cycle at a time). After you wash a load, the dryer automatically chooses a dry cycle that it deems appropriate for the load you've just washed. However, it doesn't necessarily dry the load all the way, and if you want it dry, you need to choose a timed dry cycle to finish drying your laundry. Anyway, I could go on, but I won't. It took a lot of effort for two very large guys to get the unit upstairs and into my small laundry closet, so I wouldn't send it back even if they would let me. Maybe it will grow on me, but I doubt that it will. I am just happy to live a privileged life where a machine does my laundry and my only complaints are of the my-washing-machine-isn't-flexible-enough variety.

Had an LG washer & dryer in the house we just sold. The sellers of the house we bought did not leave the washer & dryer so we stayed with the LG brand since we had such good luck with rhem in the past. We went with stacking since the new utility room is small. The machines have been great so far and I expect they will continue to be!

great machine, great delivery experience... couldn't be happier with the whole experience, from buying in the store to delivery to actually using this machine. Wash tower is awesome, will never go back to traditional!

Dryer glass exploded during drying load. Washed a load and put the load in the dryer while I washed a second load. The once the second load was done washing, I placed it in the dryer. About 10 minutes later they dryer started making a loud noise. Quickly ran to the laundry room and the inner glass had cracked. Had the washer/dryer tower for about 3 years. Best Buy is not honoring repairing it under the 5 year warranty because i'm being told that they don't believe the glass can crack.

The dryer has single filter so the dirt build up on the dryer and stuff is flying every where, Washer smells like mildew. I will be returning the unit. I have it for few days and I am not happy with is