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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 491 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers value the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower for its quiet operation, overall performance, and ease of use. The appliance's size, capacity, sleek design, and space-saving features are also appreciated. While the installation process and weight of the unit were noted as potential drawbacks, the intuitive central control panel and the dryer itself were well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 491 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Best Washer & Dryer Yet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this wash tower. It is even more efficient than my last LG stackable and faster. Also new is the Thinq app lets me know when the washer or dryer is done which makes me more efficient :)

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    AnnaF

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with the purchase. They fit perfectly in the closet, and they are quiet. Also, they have a good option for both washing and drying. I wish i got them sooner. Thank you.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG WASHTOWER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. But disappointed that it does not have a timer on it like my old Electrolux. Also complicated to figure out settings and limited was options. And the smart function instructions are not clear so wasted time figuring out.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice unit. Runs quietly and a perfect solution when we were looking to add a half bath. Having said that I would say the only negative would be the washer. Upon completing the laundry the door has lots of moisture on it. If it isn't wiped off or allowed to dry with the door ajar the unit gets a musty smell inside.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Washer Tower

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and easy to use. This tower is excellent for small spaces.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    lg

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job, easy controls--- does everything except fold my cloths

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simply the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer dryer unit. Given that some of us are shorter in the household, a major selling point for us was that the control was in the middle rather than on the top with some stackable units. It’s very easy to use and regardless of the cycle the clothes come out spotless. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product easy to use fit in the space nicely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Customer Setvice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are looking forward to getting our new LG stackable washer and dryer. We have been Best Buy customer for years. Thank you for your continuing excellence customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG - 4.5 Cu. Ft. HE Smart Front Load Tower

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Our clothes are getting very clean and it uses way less water than our old top loader. Really happy with our purchase. One thing that I really like is that it doesn't over dry the clothes either. They come out dry but not HOT and feeling staticky.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great combo washer/dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remodeled kitchen and needed the washer and dryer in the kitchen. This model was the perfect fit. It's app features give you a customizable set of wash and dry settings.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love, love, love!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this new machine! Quiet, space saving and sleek!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    LG WashTower

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well and is quiet thus far, washer has a quick wash cycle that is nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Tower

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can you say this is such a space saver for a small laundry room so now were able to put in a cabinet with a countertop. My wife is vertically challenged and with the controls in the middle and the dryer on the top she can actually reach in without being on her tippy toes simple to operate works great no complaints

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    The Future is here

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing washer and dyer system. It's sleek, stylish and technologically advanced. If was kind of crazy watching them bring this in upstairs but once installed it was breathtaking and does the job and then some. You should definitely read the manual and learn everything about what this has to offer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome wash tower !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this wash tower it's just amazing! The only reason am giving it a 4 star is that it is a little shaky when it spins I do t know if that's how it supposed to be . But o my o my it washes and dryers your clothes very clean best part you don't have to add time to your dryer it will automatically do so for you !

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Cleans clothes well

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine works very well, the only thing that kinda bugs me is the app, and the remote start function... in order for remote start to work you have to physically push a button on the machine every time... seems like a useless "feature" Also certain wash/dry cycles can only be accessed via the app, would be a lot faster if the controls were just on the machine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome washer/dryer set

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am super happy with the LG Washtower. It is super easy to use and get connected to your wireless. The ability to use the ThinQ app is wonderful as you can download a cycle program, get the status of the load and remote start your cycles.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Quietest washer/dryer I've ever had.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new laundry center! It is much quieter than the stackable washer/dryer that I had before. Love the steam option. Turbo wash option cleans clothes thoroughly and half the time other washers do. Couldn't be happier with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Would like a demonstration

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer dryer is really good. It seems to be capable of a lot but the instructions are vague. So I might have paid for more than I know how to use. Best Buy is not very helpful and they claimed they couldn’t install it. As soon as the delivery persons left I had it installed myself. I was hoping for a demonstration of the different capabilities but all they did was drop it off.

    No, I would not recommend this to a friend