Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

$2,099.99
Save $900
Comp. Value: $2,999.99

Customer reviews

Rating 4.6 out of 5 stars with 491 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers value the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower for its quiet operation, overall performance, and ease of use. The appliance's size, capacity, sleek design, and space-saving features are also appreciated. While the installation process and weight of the unit were noted as potential drawbacks, the intuitive central control panel and the dryer itself were well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 491 reviews
  • Rated 3 out of 5 stars

    Good product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had the unit for over a year now and it works pretty good. I love having the app on my phone and being able to now exactly how many minutes are left in the cycle. My only complaint would be the terrible smell the washer has. I drain the little hose on the bottom every other wash and use the clean cycle with the cleaning tab once a month and the washer will smell great but the following day it will smell funky again. I leave the door open in order for the washer to dry, but it still smells bad. Other than that, it’s a good product.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Dryer doesn’t work

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer works great. But the dryer didn’t work and it was brand new. I seen that on other reviews and it’s proven to be a common issue. Even though everyone has been nice and easy to work with. It’s going on two weeks of exchanges and no washer dryer unit. I’m pretty bummed because I put a lot into a recent home renovation and still no relief. Also, my first delivery crew were very rude and tried to talk me out of keeping the unit. Asking “why I want a washer dryer in my unit in the first place and making comments to just take it back because it was heavy. I told them it wasn’t an easy walk up.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette LG

  • Rated 5 out of 5 stars

    LG 4.5 WashTower

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome washtower. No compliants at all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding product and installation. Very happy with everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Front load washer/dryer

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful unit in the Black steel finish - able to use without a door -easy access now as well as a stylish look Plus a vented gas dryer more efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Front load washer and Dryer Combo

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Flawless upon drop off. I love how efficient it is and the quality of wash and drying. Highly recommend!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been well over a year and it has been one of the best investments I’ve made.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer tower

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how it works. It is able to be controled by an app and be able to run without the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Space saver

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great units, fits in our laundry closet. Delivery team did an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WashTower

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just purchased the wash tower but it seems really good so far. We like to notifications you get on your phone when it’s done bc you can’t hear it run or turn off. Very good product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product... Wherever you pay for this product is worth each penny... I love this machine...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tower

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tower is amazing it's super sleek and modern and washes and drys amazingly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Something new for me…the combo.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got delivered, I’m so anxious to use it, love the color….I have always had white!!! Waited about a month and the delivery was right on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stackables

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact but handles large loads very well. Love how the dryer senses the load last washed and programs the dryer accordingly. Very happy with this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I have room for a sink now.

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this for a couple months and they are great. Takes up less space than side by side.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is the Best

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for the advice and professional service. I loved this washing machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great combo

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washtower is fantastic! With the controls being in the middle, this is a perfect placement for not-so-tall people. Great idea by LG! We are very happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this machine!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is great for limited space … it is better than a stackable washer and dryer because it’s all in one. Also it being WiFi compatible is amazing!

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 3 out of 5 stars

    washer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its ok but the installation was a real pain, i wish best buy could hire different people who can make the installation easier

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette LG

  • Rated 5 out of 5 stars

    Slim and and fit

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome stackable, love the sleek charcoal grey coal, fits great in my hallway closet

    I would recommend this to a friend