Customers value the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower for its quiet operation, overall performance, and ease of use. The appliance's size, capacity, sleek design, and space-saving features are also appreciated. While the installation process and weight of the unit were noted as potential drawbacks, the intuitive central control panel and the dryer itself were well-received.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 491 reviews
Rated 5 out of 5 stars
Tower
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Perfect height. Nice wash options. Super spin makes dry time less.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not very good removing soap. All He washers in general are bad at doing their jobs because the government helped destroy even the basic washing machine. I would go the cheaper route and stay away from any HE machines and save yourself a tremendous headache.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I recently had a nightmarish experience with my washer dryer purchase from Best Buy, and I feel compelled to share my frustration.
Delivery and Installation Attempts:
I had to endure three failed attempts to deliver and install my washer dryer tower. Each time, there was a different excuse to not complete the installation.
1. First Attempt: They claimed there was a vent issue and said I needed a vent kit. After this, I hired contractors to break down walls and relocate my vent so that the hose would connect easily.
2. Second Attempt: The delivery team then said I needed a drip pan, even though I already had drains in the location. This should have been assessed and communicated to me during the first visit.
3. Third Attempt: They stated I didn’t have a gas line. Really? I purchased the installation service—shouldn’t they provide that? Additionally, when they opened the box, the washer’s rubber housing, which prevents water leaks, was removed, and they deemed it defective and had to return it.
Customer Service: The whole process was a complete fiasco. They tried to offer money as compensation for the frustration, but it’s not about the money—I just want my washer dryer.
Conclusion: Don’t order from Best Buy. Their delivery team is horrible and completely unreliable. Save yourself the headache and shop elsewhere.
Hi, there. Thank you for taking the time to share your experience with LG Washer (WKGX201HBA) model. We understand that the repeated failed attempts at delivery and rescheduling have caused a significant disruption to your schedule. We strive to provide top-notch products and excellent customer service that meet our customer's needs and expectations. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. Feel free to reach out to us on social media @LGUSSupport if you need assistance. ^Juvy
Rated 5 out of 5 stars
Great looking unit
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great looking unit and saves a lot of space at the same time