Customer Ratings & Reviews

I love this tower. It is smart, has plenty of choices to wash and dry clothes. My advice is don't be scared to buy it and love it for what it can do. Also, read manual and the notes. I missed that if I use fabric softener, I'd need to dilute it first. And the general advice is measure all your door openings to make sure the tower would fit where you want it. I hope it lasts quite a long time for us.

Excellent choice-perfect for our family! Great purchase !

I like Best Buy. Is my favorite stor, the LG combo is great, perfect quality

Great size and look. Love the front center functionality.

The best dryer ever bought I recommend 100% thank you

Great delivery service. Delivery team were excellent and very efficient. Took the unit to the second floor without any complaints. Detailed installation.

Love this machine!! First one came damaged, but they were very quick to get me a new one. Smooth and easy delivery. Nice guys, no issues.

Bought this LG WashTower in Aug 2023. Paid to have BB install it. Noticed right away that the lint was building up significantly on the front door seal and the lint trap was absolutely packed if we did a load of towels. You might think it's not too bad of a problem, but when you're taking a load of laundry out of the dryer, the clean laundry or your shoulder always catches big chunks of lint from the door seal. Can't tell you how annoying I find it. Constantly trying to navigate getting the laundry out of the dryer without touching any part of the outside of the dryer. I've bought many appliances and items from Best Buy and have always been happy with them up until this one. I should have returned it immediately, but the thought of arguing about it with BB and going without one for days or weeks before a new one could be installed made me think that I should just keep it and deal with it. My wife gives me grief at least weekly about how I should have called them to get it replaced immediately when received. Ughhh... Because we had bought the warranty from BB, I called them and setup an appointment to have them come out and trouble shoot the dryer. They came out two months later and looked it over. Then they basically said to me nothing's wrong with the dryer. It's drying clothes. It's not broken. Not a warranty issue. Didn't want to even pull it out of the nook it's in to inspect the connection in the back. Basically didn't want to deal with it. They said that maybe the vent is blocked, but the vent is basically brand new (house just completely remodeled, including wash room and venting), the flap works properly outside and there is significant airflow coming out of the vent when it's operating. Regarding the install: Guys were really late arriving to install it. It was already dark outside, and I could tell they were over it and just wanted to get home. They were in a rush. So my problem could be with the install. Unfortunately, there's no way that I can get it out of the nook it's in, examine it, and then reinstall it. I don't have a clue how to do that, although I see that installs like that are done all the time. I have hooked up stand alone dryers by myself numerous times. In summary, I would definitely NOT RECOMMEND this unit, given my experience with it, and Best Buy's unwillingness to troubleshoot it at all. And I'm not meaning to trash BB. I've been shopping there forever, and this is really the first major problem I've had with them or their products. In fact, I really like everything else about this unit, but the lint problem is just so absolutely annoying/ridiculous that I would definitely not recommend this unit. Also, a simple internet search like "lg wash tower dryer lint" or similar will bring up numerous instances of people having this same problem. We had no problem with our older LG washer and dryer set we bought from BB a few years back, so we thought we were good to go with LG. We were wrong. Anyway, buy at your own risk. You've been warned.

Loved it so much space saved and the technology is top notch

This hi-tech product solved my laundry needs while saving space in my utility room. Having the controls in the center of the unit is awesome!!!

I love it, is the best dryer and washer for me, the dryer dryes so fast love them!!!

Great to washer and dryer combo. Customer service was great from Best Buy.

The price was great I was not offered any other discounts due to a few dents. But I love my purchase.

Quality washing. Very powerful and convenient for our tight closet space.

Great service. Delivery was on point and very respectful

The delivery was good, the Best Buy setup was great, and we use it all the time.

It’s very good quality . And it works very good it’s

We love this unit, the best stackable we’ve owned.

Wash smells like wet wash, clothes are barely wet and the dryer takes over an hour to dry anything. I explained to the Best Buy reps that I didn’t want a front loader because of this issue we had in the past. They assured me all of those problems with these front losers were no longer an issue- they were wrong and clearly just trying to sell their most expensive front loaders.

Had installer not rammed it up onto my old machines tray probably would’ve been great! However had to return as not sure what type of damage he caused as I was watching video(can’t upload here) . As in pic you see him climbing over unit asking friend I had receive it for a ladder to get out. Not professional!