Customer Ratings & Reviews

I never would have guessed that I would have been looking forward to getting a major appliance, But our ten year old stacked washer and dryer needed replacement. In then years it seems that all the machines have gotten taller, and the first thing that appealed to me was the fact that the controls for both the washer and dryer are located midway from floor to ceiling...not so much for me, as I'm 6'2, but my wife is only 5'2. Reaching the top of the dryer (stacked on top of the washer) with a conventional stack would have been a huge issue for her, so this was ideal. The capacities of both the washer and dryer are plenty generous, too. The machines are exceedingly quiet, too, and seem to have many functions. My issues with the machine: Lack of user friendliness. The machines were clearly developed without the benefit of input from users. Some engineer, cloistered in an office, who never does laundry must have been the developer of the user interface. Completely counter-intuitive. For example, t took 3 hours of calls to LG's "customer service line" (advertised as 24/7/365, but only open part of the day) to figure out how to use a "custom" program (i.e., where a user can select the duration and temperature). It's not shown in the manual. Instead the tell you to use the app. Except, the app is impossible to use unless you have a 2.4Ghz router. Most of the features of the machine are locked away in an app that is inaccessible unless you have the technical capability to switch your router from 5Ghz to 2.4Ghz, which completely messes with the speed of any user's home network. I can't even access the app. I am reasonably technical, and this has me completely stumped. And a call to LG sends you to some far-off country speaking to a very nice customer service agent who is entirely clueless about the machine. They offered zero help in accessing the app or using the control panel. I only figured out how to set a "custom" (which isn't even custom...you have to choose minutes by 10's) cycle by serendipity; the agent had no idea. Bottom line: The tower does a nice competent job, but I'm only keeping it because of the convenience of the controls. You can't depend on LG's customer service department to help whatsoever, so if you are at all intimidated by technology or get frustrated when things don't "just work," stay away from this machine.

So far it's been fine. I had my last stackable for 30 years. (repaired it many times) So i'm still getting used to a front loader. Also still getting used to how water level, wash times and load sizes are now automated. It needs a longer cycle than the default cycle to get my clothes as clean as my old machine with an agitator in the tub did. But it is a lot gentler on my clothes. They should last longer now. It also uses less water and energy. And doesn't take that much longer than my old machine. Maybe about a 10 minute difference. I'm not an expert but that might be common in comparison to top loaders. When i first saw the machine i thought that the pull out door for the soap doesn't seem all that sturdy. But when doing laundry i don't really see it as an issue. Also when doing laundry i have to kneel down and then stand up to move the clothes from one tub to the other. Not an issue for me, or my arthritis. But thought i would mention it. I assume any front loader would be similar. Even with separate washer and dryers All in all i really like the layout. Build quality seems leaps and bounds better than the old school one piece stackables. I used to think knobs were more reliable and easier to repair than buttons. Then in my search for a machine i discovered that knobs are now attached to the same computer boards as buttons. The front panel on this is very sturdy. Much better than knobs. I also like that the buttons are in the middle of the machine instead of the top. I have steam hooked up for the dryer which keeps clothes from coming out too wrinkled. Can't get that function in an old school stackable. Can't get any wi-fi programability either. It also does much larger loads. So for me, this is worth the money. It is the best option at the best price for the space i have. If you need a stackable because of space and this would be your primary machine then i highly recommend it. It is worth the extra cost over other stackables. Maybe not as many metal parts in it as something like a speed queen. But it's also a lot more affordable. And still very sturdy. The motor is guaranteed for 10 years, And with a speed queen stackable if you're under 5' 8" you're going to need a stool to make sure you got all of your clothes out of the dryer. Very strange layout. There are other boutique machines that are supposed to be very reliable. But when i researched what they offer i find that they just don't seem cost effective. Things like ridiculously small tubs and no one but their own people know how to fix them. When i looked at old school stacked washer/dryers they seem like toys in comparison. Most of them were already falling apart on the showroom floor.

I really like stacking the washer and dryer. But getting full sized. It takes up less space. And then you font need those extra stands underneath to raise them up. Where this products beats everyone on full size stacking is the over all dimensions and bringing the control panel down to the center. I’m 6 feet tall abs even struggled with seeing the dryer buttons on my last unit. But this one is perfect for all heights. Great job LG. I’m normally a Samsung person so you have converted me with this product.

nice size and good styling. simple to use. very quiet.

Easy to use and quiet, but super heavy so it's hard to install by ourselves

It's a great system, high end LG technology. Lots of capacity in a small space. It's on the quiet side and works fast. I appreciate it! Great service in sales and installation from Best Buy.

I really like this washer and dryer - large capacity, I can wash king size comforter with no issues. Good programs. I've had this for almost two years now and zero issues so far. My laundry room is pretty small so I appreciate the design, looks sleek and not very bulky.

New unit seems great. But I want to say how superb the delivery team of Jay and Jacob were! Professional, yet very friendly and helpful and also very careful and caring about my property. Answered any questions and honest. They both deserve a raise!!!!!

Love the efficiency and size!! It cleans while silent and plays a wonderful little song with the load is finished!

I’m very happy so far with this wash tower. The washer seems to use much less water, calibrating the size of the load. The dryer dries very quickly. It has been easy to clean, it’s not too loud, and the control panel is easy to use. I haven’t yet tried the download function to add permanent press as an option. I still might do that though. The unit is a little bit deeper than my last one so it does not fit completely into the cupboard space I planned for. The venting in the back apparently needs more room than older units. So make sure to measure, adding the extra vent space (~5”). I have had six experiences with installation crews from Best Buy in the last few months. The installation crew for this unit was the only one I can’t give a stellar review to. They actually broke the vent when they pushed the unit back which caused the dryer not work. After a repair person visit, a new vent, and a couple hundred dollars, everything is working fine now. I recommend LG and specifically this washer dryer combo. It is living up to all I’ve read about it.

Good product but challenging UI. The product works great but you almost have to use the app with it. Most of the settings are pre programmed on the device and so you need the app to make changes. The app is easy to use but wish I could adjust more things on the device itself. That being said, it's very sleek. Very quiet and works great. Massive amount of room in there and very efficient with detergent.

Its a slim and has a very modern look , super quiet and low energy

Great, Larga capacity, not noisy at all. Energy saver and water saver.

Best washer and dryer combo me and my wife got our house and we decided to go with these and they are great

Ease of use is incredible. Great capacity for a stacked unit. Super quiet. Looks great.

i like the function and how nice they look together washer and dryer plus Daniel and his crew in Palm Desert treated us very well my family will be doing more business in the future with this store thank you best buy

So far so good. Fast and quite easy to use. WiFi option not connecting for some reason.

Wonderful Product. Just the right size for a closet. Quiet and efficient!

Awesome washer and dryer that saves me space! I don’t know why I didn’t stack my old unit but this time around, I have no choice. This only works as a stacked unit but it’s worth it. The dryer does collect a lot of lint on the lip of the dryer and the washer does seem to collect water in the rubber lip. Other than that, it’s a great unit.

Wow! Fit perfectly in my limited space laundry area. Very quiet set. Can't believe how much it holds!! I didn't want another front loader washer, but my niece recommended this model from personal experience and it did not disappoint! Definitely would recommend it !