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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 328 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower for its quiet operation, ease of use, and space-saving design. Many appreciate the cleaning performance and capacity of the units. Some customers express concerns about the lint trap and installation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 328 reviews
  • Rated 5 out of 5 stars

    The combo that sings to you.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tower unit was the cheapest replacement we could find for our broken units, but its been great since. No bloated features while still adding the modern conveniences. Its surprisingly quiet. Plus it sings a little tune when the cycle is done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It cleans and takes up no space

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a tight space and this fit the bill! It cleans fast and very well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lg. Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice machine. Easy to operate and does a good job of getting things clean.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not my type

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks really nice but after the first use it creates a smell i didnt care for. And then mold forms later so i traded it in .

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for raising your concern. I'm so sorry to hear that your LG product didn't meet your expectations, and unfortunately, it caused you to experience a strong odor and even mold growth.

      I want to acknowledge your frustration and disappointment. I can imagine how unsettling it must be to have a product in your home that doesn't meet your standards, especially when it comes to cleanliness and hygiene. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris LG

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    LG laundry center

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for my laundry application, the only unit met my size and style requirements.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    LG 4.5 CU FT SMART FRONT LOAD WASHER AND DRYER

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for my small laundry room! Very happy with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great laundry center

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet. Works great. Love the style that is flat on front. Looks built in

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    frenchie

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and quiet , mine is in my leaving room and I can watch the tv when working.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid machine

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unto itself washer dryer works great simple to operate efficient and functional. The wi-fi capability I can’t seem to operate maybe my lack of patience and or know how. I really haven’t sat down and gave the connectivity issue the time it may require. But all low tech aspects work great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LQ Washer Dryer Tower

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had it for only about a month, but so far this unit is working excellent! We really like it, except that is has been a little bit confusing to use. Especially if you have to download a custom cycle.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, High tech, easy to use and wireless is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek LG Washer Dryer combo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered on time. Courteous & professional, couldn't ask for more. Still waiting on our floors to be installed before installing the LG washer dryer combo. I've always purchased GE or Whirlpool so this will be my first time using a different brand. My wife chose this set up because of the appearance. Not sure how well they work yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stacked unit is the way to go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used the washer s couple of times s as b B d the dryer once. I had to add rigid venting to extend the dryer vent beyond the alcove into the attic. All went well. I’m m very happy with the additional space I have for laundry products and table fir folding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WASH DAY SMILES

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer and dryer tower is state of the art! It truly makes washing a joy!!! It actually “thinks” and is totally user friendly as well as environmentally friendly!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Energy safe!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine and noise free… already saving energy!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and washes well. Looks good as well. Good purchase

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    Dont buy applicances from Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    install third party (somebody BB hires to do install) did not arrive on time. they were 6 hours late and the unit arrived damaged and had to be taken back to wharehouse. now we are told BB out of stock on our purchase and we will have to wait 90 days for replacement. total disaster

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, John. Thank you for reviewing your recent experience with us regarding purchasing the LG Washer (WKG101HWA) model.
      We know how important it is to get your products on time and in good condition, especially when it's something essential for your home. We aim to give great customer service and make shopping easy for you. Your feedback is really helpful for us to improve and serve you better. If you need any more help while waiting, you can reach out to us on social media @LGUSSupport. ^Juvy LG

  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and dryer. Does not take so much space. My family and I love it!!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome combo. Works great. Highly recommend. I love it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer and dryer. Love this set. Easy to use.

    I would recommend this to a friend