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Customer Ratings & Reviews

$1,899.99
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Comp. Value: $2,699.99

Customer reviews

Rating 4.6 out of 5 stars with 326 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower for its quiet operation, ease of use, and space-saving design. Many appreciate the cleaning performance and capacity of the units. Some customers express concerns about the lint trap and installation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 326 reviews
  • Rated 5 out of 5 stars

    Great looking

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit appears to be well made and should hopefully last a long time. We love the idea of having a true stack W/D to save space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Towers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, looks great. Thinking of adding another one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great combo

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and love how compact it is. Fits in smaller areas if you live in a condo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent items and excellent service from best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this installed about a month ago. Works great so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best purchase ever. I really recommend this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great set. It is silent and the drying time is fantastic.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Install!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: The installers/deliverers were amazing!!! Love the machine! Cons: It took over a month to get due to issues with delivery.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good quality and service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All went smoothly with installation. Good communication about delivery date/time. Machines function well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modern

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful appliance. I’m hoping to be able to count on this for many years.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not my type

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks really nice but after the first use it creates a smell i didnt care for. And then mold forms later so i traded it in .

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for raising your concern. I'm so sorry to hear that your LG product didn't meet your expectations, and unfortunately, it caused you to experience a strong odor and even mold growth.

      I want to acknowledge your frustration and disappointment. I can imagine how unsettling it must be to have a product in your home that doesn't meet your standards, especially when it comes to cleanliness and hygiene. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris LG

  • Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good unit. It’s a great space saver. I highly recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this combo. Dryer reads the washer setting so you just hit start.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Stackable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great stackable and energy efficient. It also doesn't take up a lot of space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stackable unit

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and does a good job. The stackable machines were just what I was looking for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply the best!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the all-time best washer and dryer that I have ever had!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I would recommend this product to ever wants to buy quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of new washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were great. Professional, on time, efficient and friendly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice unit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what we needed! Installation could not have been easier!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Washer issue

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer fried in less than 2 years. I don’t recommend.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Samantha. Thanks for sharing your experience with the LG Wash Tower (WKG101HVA) model. We understand how important long-term reliability is, especially with a high-efficiency washer and dryer combo like this one.

      If the unit isn’t powering on or showing signs of electronic failure, we recommend unplugging it for 5 minutes to perform a soft reset. After plugging it back in, check the circuit breaker and ensure the outlet is functioning properly. If the issue persists, an LG-authorized technician can help assess whether the control board or another component needs replacement.

      You can find more support resources here: https://www.lg.com/us/support/product/lg-WKG101HVA.ASSEEUS. If you’d like help reviewing your service options, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here for you. ^Juvy LG