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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 328 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower for its quiet operation, ease of use, and space-saving design. Many appreciate the cleaning performance and capacity of the units. Some customers express concerns about the lint trap and installation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 328 reviews
  • Rated 5 out of 5 stars

    Just get it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!!! Met all my expectations and I’ve gained valuable space in my small laundry room

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor Customer Care

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor client support. Very poor execution and communication. As a long-time customer who has bought 7 TVs and numerous other items from Best Buy, I will no longer do business with them. A local company was $100 more expensive, but provided outstanding communication, care and support.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Douglas. Thank you for sharing your experience with us regarding the LG Washer (WKG101HVA) model. We understand your concern about feeling let down by both client support and communication when you’ve been a loyal customer for so long. At LG, we strive to ensure that our customers receive the highest level of care and support, and we will definitely take your feedback into consideration to improve our processes moving forward.

      We’d love the opportunity to assist you further and make sure your concerns are addressed. Please send us a private message on social media @LGUSSupport, and our team will gladly work with you to find a solution that better meets your needs. ^Juvy

      We appreciate your honesty and hope to earn your trust again in the future. If there’s anything we can do to improve your experience, please don’t hesitate to reach out. LG

  • Rated 5 out of 5 stars

    Stackable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and a space saver. Also the technology is convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great looking

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit appears to be well made and should hopefully last a long time. We love the idea of having a true stack W/D to save space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great combo

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and love how compact it is. Fits in smaller areas if you live in a condo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Towers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, looks great. Thinking of adding another one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this installed about a month ago. Works great so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best purchase ever. I really recommend this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great set. It is silent and the drying time is fantastic.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Install!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: The installers/deliverers were amazing!!! Love the machine! Cons: It took over a month to get due to issues with delivery.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good quality and service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All went smoothly with installation. Good communication about delivery date/time. Machines function well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modern

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful appliance. I’m hoping to be able to count on this for many years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good unit. It’s a great space saver. I highly recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this combo. Dryer reads the washer setting so you just hit start.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Stackable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great stackable and energy efficient. It also doesn't take up a lot of space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stackable unit

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and does a good job. The stackable machines were just what I was looking for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply the best!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the all-time best washer and dryer that I have ever had!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I would recommend this product to ever wants to buy quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of new washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were great. Professional, on time, efficient and friendly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice unit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what we needed! Installation could not have been easier!

    I would recommend this to a friend