Customer Ratings & Reviews

Hi, ZeeMa. Thank you for sharing your experience with LG Wash Tower (WKG101HWA) model. We understand your concern about dealing with the dryer stopping and clothes not drying, especially after replacing the unit. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. We recommend checking the dryer’s venting system to ensure there are no blockages that might be affecting performance. A clogged vent can lead to poor drying results. Additionally, please make sure the dryer's settings are correctly adjusted for the load you're drying. For more information, visit https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying--1337696273691. Please send us a private message on social media @LGUSSupport so we can assist you further and explore possible solutions together. We want to ensure that your unit performs as expected. ^Juvy

Hello there. Thank you for that feedback. We're sorry to hear about the inconvenience you have experience with your LG Washer. We rely on our customers like you to let us know what we're doing right/wrong to continue to provide the best experience possible. We would be pleased to investigate this further, but we must switch to a platform that allows for back and forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport,, and your contact information, and we'll be pleased to see what we can do to resolve this matter for you. `Jai.

Thanks for reaching out. Hopefully you were able to get the repair schedule and your LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Built-In Intelligence - Graphite Steel is fully functional again. But should you have any additional concerns please feel free to send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.

We apologize for the inconvenience with your dryer's lint trap. Proper maintenance is crucial to prevent lint buildup. For assistance, send us a private message via Facebook or Twitter @LGUSSupport with your contact details and dryer's model number. We'll guide you to resolve the issue. Thank you for choosing LG. —Kai

We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

Hi there, ParmjitS. We understand your inquiry regarding the washing machine issue and that you’ve had a bad experience with your Samsung washer after only ten days of use. We’re an LG Social Media Ambassador team, and we do not handle Samsung products or service requests.

For any Samsung appliance concerns—especially one that has failed so quickly—you’ll need to contact Samsung’s customer support or your retailer’s service department directly. They can help verify whether your washer is covered under Samsung’s warranty and arrange for repairs or replacement.

If you ever consider switching to an LG WashTower in the future—such as the LG WKG101HVA 4.5 cu ft HE Top-Load Washer and 7.4 cu ft Gas Dryer combo—here’s a quick troubleshooting tip for our washer: ensure the washer is level on a solid, flat floor. An unlevel installation can cause excessive vibration, noisy spin cycles, or even prevent a load from completing. You can adjust each leveling foot until the machine is balanced, then run a Spin Only cycle (no clothes) to confirm it spins smoothly.
https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-gas-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/6451044.p?skuId=6451044
We appreciate you sharing your feedback, and we hope Samsung provides a prompt resolution for you. If you have any questions about LG products in the future, please send us a private message on Social Media @LGUSSupport. —Renzo

Hi, there. Thank you for taking the time to review your recent purchase, the LG Wash Tower (WKG101HWA) model. We regret the inconvenience and frustration you experienced regarding the $150 gift card that was advertised with your purchase. We understand how important it is to receive the promised benefits when making a purchase.
We recommend contacting Best Buy customer service again at 888-237-8289 to address this issue. You can explain the situation and emphasize the difficulties you encountered during your previous attempts to claim the gift card. Hopefully, they will be able to provide a resolution and assist you in receiving the gift card as promised.


If you need any further assistance or have any other concerns, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy