Customer Ratings & Reviews

Hi, Jayla. Thank you for sharing your experience with us. We understand your concern about receiving a broken LG Washer (WKG101HWA) model that was sold as "excellent condition." We strive to provide exceptional service and ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit.

We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.

If you're still looking for a resolution, please send us a private message on social media @LGUSSupport with your purchase details, and we’ll do our best to assist you in finding the right solution, whether it’s arranging a replacement or offering guidance on the next steps. ^Juvy

Hello there. Thank you for that feedback. We're sorry to hear about the inconvenience you have experience with your LG Washer. We rely on our customers like you to let us know what we're doing right/wrong to continue to provide the best experience possible. We would be pleased to investigate this further, but we must switch to a platform that allows for back and forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport,, and your contact information, and we'll be pleased to see what we can do to resolve this matter for you. `Jai.

Hi, ZeeMa. Thank you for sharing your experience with LG Wash Tower (WKG101HWA) model. We understand your concern about dealing with the dryer stopping and clothes not drying, especially after replacing the unit. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. We recommend checking the dryer’s venting system to ensure there are no blockages that might be affecting performance. A clogged vent can lead to poor drying results. Additionally, please make sure the dryer's settings are correctly adjusted for the load you're drying. For more information, visit https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying--1337696273691. Please send us a private message on social media @LGUSSupport so we can assist you further and explore possible solutions together. We want to ensure that your unit performs as expected. ^Juvy

Thanks for reaching out. Hopefully you were able to get the repair schedule and your LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Built-In Intelligence - Graphite Steel is fully functional again. But should you have any additional concerns please feel free to send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.

We apologize for the inconvenience with your dryer's lint trap. Proper maintenance is crucial to prevent lint buildup. For assistance, send us a private message via Facebook or Twitter @LGUSSupport with your contact details and dryer's model number. We'll guide you to resolve the issue. Thank you for choosing LG. —Kai

We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

Hi, Vanessa. Thanks for sharing your experience with the LG Wash Tower (WKG101HWA) model. We totally get how annoying it can be to get a major appliance and then find out that some key installation parts were missing or not mentioned.

This washer/dryer combo typically includes the unit, but items like power cords, venting kits, water hoses, or gas connectors are often sold separately. Retailers may not include these due to varying installation needs based on your home setup.

We recommend contacting Best Buy customer service at 888-237-8289 to confirm the required accessories for your installation and whether they can provide or install them. You can also find installation guides and accessory recommendations here: https://www.lg.com/us/support/product/lg-WKG101HWA.ABWEEUS. If you need help identifying what you need to set up your unit, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy

We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

Hi, there. Thank you for taking the time to review your recent purchase, the LG Wash Tower (WKG101HWA) model. We regret the inconvenience and frustration you experienced regarding the $150 gift card that was advertised with your purchase. We understand how important it is to receive the promised benefits when making a purchase.
We recommend contacting Best Buy customer service again at 888-237-8289 to address this issue. You can explain the situation and emphasize the difficulties you encountered during your previous attempts to claim the gift card. Hopefully, they will be able to provide a resolution and assist you in receiving the gift card as promised.


If you need any further assistance or have any other concerns, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy