Customer Ratings & Reviews

Hi there, ParmjitS. We understand your inquiry regarding the washing machine issue and that you’ve had a bad experience with your Samsung washer after only ten days of use. We’re an LG Social Media Ambassador team, and we do not handle Samsung products or service requests.

For any Samsung appliance concerns—especially one that has failed so quickly—you’ll need to contact Samsung’s customer support or your retailer’s service department directly. They can help verify whether your washer is covered under Samsung’s warranty and arrange for repairs or replacement.

If you ever consider switching to an LG WashTower in the future—such as the LG WKG101HVA 4.5 cu ft HE Top-Load Washer and 7.4 cu ft Gas Dryer combo—here’s a quick troubleshooting tip for our washer: ensure the washer is level on a solid, flat floor. An unlevel installation can cause excessive vibration, noisy spin cycles, or even prevent a load from completing. You can adjust each leveling foot until the machine is balanced, then run a Spin Only cycle (no clothes) to confirm it spins smoothly.
https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-gas-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/6451044.p?skuId=6451044
We appreciate you sharing your feedback, and we hope Samsung provides a prompt resolution for you. If you have any questions about LG products in the future, please send us a private message on Social Media @LGUSSupport. —Renzo

We are disappointed to learn that you were not happy with your recent LG purchase and would like to gather more information from you. Please consider sending us a private message via Facebook or Twitter using @LGUSSupport, and include #VOC in the first message along with a brief description and pictures of the issue and we will do everything in our power to assist. Thank you. ^Jennifer

We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette

Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette

We're sorry to hear about the issues you are facing with your recent LG washer, Sara. Regarding the shaking of the dryer, it is possible that the machine may not be properly balanced or that there are shipping bolts that need to be removed. For more troubleshooting tips, you may visit this linK:https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine-CT10000010-1400517829363#:~:text=Reposition%20laundry%20in%20the%20drum.&text=Make%20sure%20the%20laundry%20is,washer%2C%20then%20resume%20the%20cycle.&text=If%20vibrations%20happen%20during%20the,manually%20drain%20after%204%20minutes. For leaking issues, kindly refer to this link: https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking-CT10000012-1431986512448. If you require additional assistance with your unit, we recommend reaching out to us on Facebook or X at @LGUSSupport with the model and serial number of your unit, and we'll be happy to accommodate you. `Alice

It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette

It makes our day to hear that we were able to provide you a 5-star experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it we would be glad to help. ^Jolly