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Customer Ratings & Reviews

Your price for this item is $1,799.99
The comparable value price is $2,699.99

Customer reviews

Rating 4.5 out of 5 stars with 309 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the ease of use, quiet operation, and cleaning performance of this washer and dryer set. Many appreciate the compact size and large capacity, making it ideal for various laundry spaces. While some users experienced issues with the lint trap and installation process, the positive feedback on the overall performance and design outweighs these concerns. The price point is also frequently cited as a positive aspect of the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 309 reviews
  • Rated 5 out of 5 stars

    Brake washer and dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washer and dryer all good products. I just happened to be in the room during the final few minutes of the spin cycle and as in any washing machine, it was vibrating so what I did I put four vibration pads under the machine as I’m in the HVAC business and the thing works beautiful now no vibration that you could noticeably see or feel pads work great just like the product excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and washes quickly. It is also relatively quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    Tower

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits nicely in the space I have for it and is quiet and fast drying works well except a pillowcase got caught up in a sheet

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    HORRIBLE. delivery and installation fail

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this w/d set to replace an old one that doesn't work. I told them it was on the 3rd floor of a walkup. They sent two teams. First team refused to bring the washer dryer to the correct floor, claiming the stairs were too narrow. I measured it myself. Their measurements were incorrect and they simply did not want to work. They could not disconnect my old unit. They simply left the new units on my living room floor, screwed them one on top of the other despite me telling them explicitly not to, and drove away. The second team arrived an hour later. They said they couldn't disconnect the old gas dryer and couldn't move the new unit to the correct floor. They claimed to "Call best buy" and then left without telling me. Best Buy gave me another appointment for 3 days after. Until then, I have a useless washer dryer sitting in my living room. They wasted my entire day. Unacceptable considering we paid $500 for delivery, installation, and haulaway. Will never use Best Buy again

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing your experience with the LG Wash Tower (WKG101HVA) model. We understand the challenges you faced with delivering and installing your new unit. The experience you described certainly does not match the level of service we strive to provide. We are addressing this issue with our delivery and installation teams to ensure that such lapses do not occur in the future. Please know that we are committed to making this right for you. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy LG

  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    Quiet and Compact

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer and dryer is great - it is quiet and compact. There are multiple washer and dyer functions that make it easy to use and options to alter each wash and dry mode. Washing a delicates load takes 39 minutes - a bedding load with an extra rinse took 110 minutes. The only thing that is slightly annoying about it is that the chime at the end of a cycles sounds like the jingle for an ice cream truck and I haven't figured out how to change it or if you can. So on laundry days, I constantly want ice cream.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    It's a fit!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found it challenging to find a stackable unit that would fit in my space. This beauty fit perfectly! I'm still learning the ropes, but with each wash, I'm loving it more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine makes laundry a dream. It's aesthetically pleasing to the eye; love the touch control pad and AI features. It doesn't run as quietly as I had anticipated, even behind the heavy closet door, but the sounds are only intermittent, not constant. I wish Permanent Press had been on the control center, but I downloaded it from ThinQ to both the washer and dryer and have now used it on the dryer twice; I think I'll be happy. I'm still learning how to add just a small number of minutes (under 20) when a dry cycle doesn't dry the waistbands of many items. The AI feature that anticipates the dryer cycle based on what was washed is great. Initially I didn't care for the long musical tones at cycle ends, but my 4-year-old grandson, who loves washing machines, found a video online of a kid playing the tune on the piano--who couldn't love that? The Bedding and Speed Wash cycles are great. Overall, I'm quite happy with this tower; it's certainly a nice upgrade from my 30-year-old relic. Hope it lasts as long!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was pretty easy with help from a friend. Very quiet very energy efficient love it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Great merchandise

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer and dryer . It's not too loud. I love that the stackable is just in one piece. Definitely recommend this washer and dryer and definitely suggest getting the people at Best Buy to hook it up . Great customer service and fast delivery. My in laws are in there late 70's and they are even capable of using the touch screen machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG - Washer and Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hey, laundry warriors! Want to know about my secret weapon against dirty clothes? The LG 4.5 Cu. Ft. Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower. This thing's a marvel! It's graphite steel look? Adds a sleek, modern touch to my laundry room. The WashTower design is a space-saver too. Perfect for my apartment. Its built-in intelligence is something else. It picks the perfect settings for my clothes. I'm talking the right water temperature, spin speed, the works. And the results? Spotless, fresh-smelling clothes every time. The dryer's just as smart. It senses the moisture levels and adjusts the drying time. No more guesswork, no more damp clothes. Plus, it's got this cool app that lets me start a load from my phone. Can even alert me when the laundry's done. I mean, how handy is that? In short, this LG WashTower has taken my laundry game to the next level. If you're looking for a smarter way to tackle your laundry, this is it. Time for me to conquer another load. Stay fresh, friends!

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for your glowing review and recommendation! We’re thrilled to hear that our team exceeded your expectations by providing a product that you are satisfied with. At LG, We strive to deliver professional and efficient service to all our clients. We truly appreciate your kind words and look forward to working with you again in the future! ~Tanisha LG

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Laundry heaven

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are enjoying how quiet the washer and dryer are

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine , perfect and smart to use. Easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    LG gas washer/dryer combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Does everything we need. Very quiet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Wash Tower

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy using this Wash Tower. No issues with it as of yet and works well. It definitely helps with space saving to make more room in our pantry/laundry room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Second one in the extended family.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer dryer combo is great. My parents got it and i just got the same one. Wish they had this in green but that's the higher model.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Size

    Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't be happier! FULL size machines that take up roughly the same space (slightly deeper) than the very old machine I was replacing. I love the look and the performance. I would definitely recommend (but wait until it's on sale).

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    Perfect alternative for stacked washer/dryer.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s perfect for our small laundry closet which only allows stacked washer/dryer. All the controls are in the middle, which is good cause my wife is vertically challenged. The tower looks good and not loud at all. Overall I’m happy with the purchase. Let’s just see how long it holds up.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Happy !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s so quiet!! I’m very happy!! Cleans great !My sales man Justin was spot on for knowledgeable!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love the gas washer dryer combo

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful stackable. I couldn't be happier with this find. Super easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Fantastic wash center

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    combined unit replaced an 18 year old combined unit. New unit is quieter, easy to use and efficient. Don't know how it will hold up but at this time couldn't be happier. Graphite color blends in.

    I would recommend this to a friend