Customer Ratings & Reviews

install third party (somebody BB hires to do install) did not arrive on time. they were 6 hours late and the unit arrived damaged and had to be taken back to wharehouse. now we are told BB out of stock on our purchase and we will have to wait 90 days for replacement. total disaster

Everything every other review states is true. This machine is amazing. But...one caveat, you can't load the washer to the brim as it will throw an error. We ran into this issue and had to remove some clothing items. Then after a hard reboot(unplug and replug), it started working once more.

I purchased this pair stackable of LG at Bestbuy. I impressed the product that run smoothly without any noise or any issues. I recommend my friends to buy this.

Purchased on 11/2021, waited several weeks finally got it, and then 2 more weeks for an installer to come, who dropped it. Damaged LG washtower beyond repair, ruined a section of the brand new floor and walls in a brand new home, 3 weeks old. BB sent a out new unit, and could not move it to location so they setup a new service call to send more people out to move it. No one showed up. Hwoever the installer for gas line did and they seperated it and moved it with ease. That should have happened first time. However this new unit does not heat up to dry. Washer is great! So I spent about a total of 6 hours on calls and chats to get a repair service, BB failed kept passing the buck between departments. So I called LG directly. In less than 10 mintes I have my service call. They did say being new BB should have been to resolve the issue for me. so ratings are more for BB not product. I like LG washers and dryers, used them prior to this unit. Not sure what caused the issue with heating, appears to be faulty switch. But BB, you should have doen better and come on, dump geek squad name, stop using it for all support.

This unit takes up so much less space than a standard two side by side units. The associated app is handy as it alerts you when the cycle is done.

Is a great product. I would recommend. Does not take a lot of space in laundry room.

Love it! Great purchase, so efficient and easy to manage.

Works great!!!! Love that the controls are in the middle for easy access cute sounds it makes when the loads are done.Highly recommend

Customer service was exceptional. It's a great machine. It dries the clothes fast even on low heat. It's quiet

I read all of the reviews about leaks. Put the right amount of detergent in and you won’t have an issue. I used too much one time and about a quarter of a cup of water leaked out. Never happened again. It does a nice job washing clothes. That’s it’s job, right?

Nice and quiet. We highly recommend! Still figuring out some of the options.

Atom who helped us was very friendly. However, he told us, we had 60 days should we find the same item lower in price, best buy would match. We went to the best buy in Appleton and were told that could not done.

I really appreciated the effort to visit not once but twice to ensure the right product was ordered. I also appreciated the extra effort the delivery folks made….only two were asked to come even though the job spec said 4.

Love it ! Im buying another one for my guest house.

I was suprised to see this item on sale and made the purchase. The delivery time was much less than the scheduled delivery date. The delivery crew was excellent and had it up and running quickly. The washtower came off sale almost to the day it was delivered and is now almost $600 more. Lucky me!

I absolutely love our new LG washtower will recommend to friends.

It’s my first front loading washer and dryer. I thought they were excellent. I prefer the way it washes your clothes as to top loader.

I have had my LG Smart front load washer and dryer tower for a year now and I really like it. It is just what I wanted.

My clothes dont smell and now I have new friends. I was so lonely with my old washer and dryer. I didnt realize how much I smelled with my old dirty clothes. After just a month with this washer and dryer I am in a long term relationship

So far… 1000% better then my old washer and dryer ( 2 separate units). This tower’s best feature is the simplicity and ideal location of both washer and dryer’s controls. Love it!