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Customer Ratings & Reviews

$1,899.99
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Customer reviews

Rating 4.6 out of 5 stars with 822 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower for its quiet operation, ease of use, and space-saving design. Many appreciate the cleaning performance and capacity of the units. Some customers express concerns about the lint trap and installation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 822 reviews
  • Rated 5 out of 5 stars

    Her name is Rosie

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She’s sleek, she’s quiet, she’s smart. I’m still learning all of her capabilities.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No title

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laundry tower is easy to operator, save space , dry time in general is good.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Fantastic Machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is fantastic, and the physical look is incredible. Very quiet.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I wouldn't recommend it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took delivery of this unit two days ago, and I regret buying it for a number of reasons. First, the good: It is very quiet - not silent, but it is impressively quiet during the washer's spin cycle, which can be noisy even on well-built front loaders. Other cycles are acceptably quiet. The drainage pump is audible, but not loud by any means, and the other wash cycles are nice and quiet. The dryer is, well, a dryer, and the noise it makes depends on things like how many metal buttons are on the clothes that are in it. As for the reasons I wouldn't buy this unit again: It has limited flexibility in choosing what you want the washer to do. Just as an example, if you choose the Speed Wash cycle, you can't use hot water. You can choose very warm, but not hot. The temperature choices are limited for other cycles as well, and there are also temperature limitations for the dryer depending on what cycle you've chosen, and you can't override them. Another example: There is no rinse and spin cycle unless you download it from your phone (I am not making this up). If you want permanent press, you can download it from your phone, but then it will cancel out the rinse/spin cycle that you might have previously downloaded (the washer will only store one downloaded cycle at a time). After you wash a load, the dryer automatically chooses a dry cycle that it deems appropriate for the load you've just washed. However, it doesn't necessarily dry the load all the way, and if you want it dry, you need to choose a timed dry cycle to finish drying your laundry. Anyway, I could go on, but I won't. It took a lot of effort for two very large guys to get the unit upstairs and into my small laundry closet, so I wouldn't send it back even if they would let me. Maybe it will grow on me, but I doubt that it will. I am just happy to live a privileged life where a machine does my laundry and my only complaints are of the my-washing-machine-isn't-flexible-enough variety.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We want to thank you for taking the time to communicate with us about your experience. We appreciate your patience and understanding in regards to the issues that you’ve encountered. If you need more assistance with your LG product, It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we'll be happy to assist you. ^James. LG

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lg stackable washer and dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer and dryer exceeds expectations! We love the color and look of the set and is easy to use. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer dryer!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new LG washer dryer are perfect!..Top ratings for this product at a great price!..I took advantage of the 18 month financing too!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, I recommend it . Good size and functionality

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer and dyer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love great fit and great service! Very professional

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Mashine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good small saving and spacious machine recommend for your home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product at an affordable price. Excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG products

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an LG washer & dryer in the house we just sold. The sellers of the house we bought did not leave the washer & dryer so we stayed with the LG brand since we had such good luck with rhem in the past. We went with stacking since the new utility room is small. The machines have been great so far and I expect they will continue to be!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Glad we bought them

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These machines are so quiet and easy to use. We love them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits and looks great in our Adu. Even though its a bit smaller then a traditional side by side. It can still do big loads.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super happy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great machine, great delivery experience... couldn't be happier with the whole experience, from buying in the store to delivery to actually using this machine. Wash tower is awesome, will never go back to traditional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this unit for more than 4 years and it works amazingly well. Fits in tiniest of the spaces and easy to clean.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laundry Tower

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the look of it. The control panel, although convenient for short people, is actually inconvenient for me. I think the washer is rather noisy. I’ve only used 2 cycles the bedding and the quick. I bought it only because it fit the space (depth) for my laundry room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality stack washer/dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Highly recommended! Love the app you can keep track of your loads.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice looking washer and dryer that work well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The nicest washer and dryer ever! Love the little music at the end of washing cycle.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stackable helped us save space. Front load mildew problems.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Inner Glass door exploded

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer glass exploded during drying load. Washed a load and put the load in the dryer while I washed a second load. The once the second load was done washing, I placed it in the dryer. About 10 minutes later they dryer started making a loud noise. Quickly ran to the laundry room and the inner glass had cracked. Had the washer/dryer tower for about 3 years. Best Buy is not honoring repairing it under the 5 year warranty because i'm being told that they don't believe the glass can crack.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Ricky. Thank you for sharing your experience on the LG Washer (WKGX201HBA) model. We understand your situation, especially after you've had your unit for a few years and were expecting the warranty to cover any issues. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.

      Regarding the cracked inner glass, this isn't something that should typically occur under normal use. We'd like to assist you further and help resolve this matter. First, we recommend checking if there’s any visible obstruction in the drum or door seal that could have caused the impact or pressure. If everything seems intact, it could be worth running a diagnostic cycle to rule out any underlying issues with the unit.

      Please send us a private message on social media @LGUSSupport, and our team will be happy to explore possible solutions and assist with the next steps. We appreciate your patience and look forward to helping you get this resolved. ^Juvy LG