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Customer reviews

Rating 4.6 out of 5 stars with 328 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower for its quiet operation, ease of use, and space-saving design. Many appreciate the cleaning performance and capacity of the units. Some customers express concerns about the lint trap and installation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 328 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quiet Washer/Dryer

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer/dryer. Very easy to use and manage.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    The best full size Washer/dryer for small spaces

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG WashTower is the best (and only) solution for installing a full size washer/dryer in a very small space. It has many high tech features and runs very quietly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great machine so far

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only used for 2 weeks and just laundered normal clothing items such as jeans, gym shorts, t shirts, towels. Have done blankets or comforters yet. So far it pretty straight forward and I love it. Controls in the middle helps because I’m short.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Happy !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s so quiet!! I’m very happy!! Cleans great !My sales man Justin was spot on for knowledgeable!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Stunning.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In love with this washer dryer. Huge capacity and looks beautiful.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Litzy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am amazed and very satisfied with the stackable unit. I have a limited space and although this unit provides a larger load capacity than my previous unit it actually fits better, more pleasant appearance and a few inches less on size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modern Cleaning

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful Design. I did have to connect with LG for ThinQ app support, Very quiet, cleans wonderfully. Little vibration on spin.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Im so disappointed with my purchase

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trapped, Smelly Water After every single wash cycle, residual, dirty water is left trapped inside the machine. If this water is not immediately and manually drained—which requires a messy and time-consuming process—it quickly develops a horrific, sulfurous odor (like boiled eggs or rotten sulfur). ​As a result, our freshly washed clothes come out smelling worse than they went in, requiring a total rewash. We are forced to drain the water manually after every load just to prevent the smell, which is not a feature; it is a critical design failure in an appliance that costs thousands of dollars.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Yadira. Thank you for sharing your experience with your LG Wash Tower (WKG101HWA) model. We appreciate your feedback and understand how important it is for your appliance to deliver fresh, clean results without extra steps.

      One helpful step is to check that the drain hose is installed at the correct height (between 29–96 inches) and not inserted too far into the standpipe, as improper installation can cause water to remain trapped inside the unit. Running the Tub Clean cycle with liquid bleach or a washer cleaner can also help eliminate odor buildup. For more guidance, visit https://www.lg.com/us/support/help-library/lg-front-load-washer-water-remains-in-the-drum--20154274615549. If you’d like us to assist further, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help directly. ^Juvy LG

  • Rated 5 out of 5 stars

    Excellent washer/dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This appliance is a great space saver and works better than any washer/dryer pair I've ever owned. Would highly recommend this to anyone looking for an upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stacked washer dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was good except that I paid for the installation and removal of the old Aplliance to be put to the side instead I was charged just to put my old appliance to the side

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far loving the washer and dryer combo. It fits in the space comfortably.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    9/10

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been a couple months and haven't had any issues with it so far. my cloths are as clean as can be and its an easy to use product

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      It makes our day to hear that we were able to provide you a 5-star experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it we would be glad to help. ^Jolly LG

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saves space and still able to clean large loads of clothes. Has all the features needed. I really like the ability to have it hooked up to my phone

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Investment

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Easy to operate. Lots of options and it gets everything clean

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Quiet and convenient

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet. I love the speed cycle. Whenever I need sports shorts clean and dry in under an hour I use that cycle.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always had the old school washer dryer combo. This machine is awesome. Setting up the WiFi was a task but I got it. Love the huge size of loads it can take, comforters are no problem anymore. The delivery was a++ also.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good washer tower

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy. Purchased and installed in the basement. Very easy to use and operate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!! Highly recommended. Washer and dryer works perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best buy ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most amazing clean cloths ever! Easy to use, clean and alarm makes being done with a load of laundry fun.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Your many positive comments are really appreciated and thank you for taking time out to make them. Your comments have been shared with our entire team. When we hear from happy customers, we spread the positivity around! It gives us much pleasure to know that you've chosen us for your washing needs. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly LG

  • Rated 5 out of 5 stars

    love it!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are compact and love the clean design! and the price was fantastic! good for smaller loads obviously not full size but works great!

    I would recommend this to a friend