Customer Ratings & Reviews
- Model:
- WM3998HBA
- SKU:
- 6412730
Rating by feature
- Capacity
Rating 4.4 out of 5 stars
- Dry Time
Rating 3.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers highly value the space-saving design and convenience of the washer-dryer combo. They appreciate the large capacity and quiet operation. However, some customers have concerns about the long drying time and lint accumulation.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Dry time
Bad machine
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had nothing but problems with this machine. Ive had the blower and computer board both replaced twice. They want me to get the drum replaced because the spin cycle makes it walk around now. Almost every geek squad person has never even heard of this type of washer dryer combo so they have to go to YouTube to try and fix it. Im tired of this. I havent been able to use it in two months because they have to get parts for it and i juat want a new machine, not a replacement of the same thing, just a regular washer and a regular dryer. Oh and when it was working, a small load (2 jeans, 2 shirts, a couple sets of undergarments and a washcloth) takes 5 hours to get washed and dried. It also leaks no mater how often I clean it (I cleaned the glass and the rubber gasket after every wash. And I cleaned out the water lint trap thing after every fifth wash) Its not worth it. Im done. I even got the 5 year protection plan. Still would never get this thing again
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Somer. Thank you for sharing your experience with LG Washer (WM3998HBA) model. We understand your concern about facing persistent issues with your unit, especially when repairs have not resolved the problems and you’ve experienced long cycle times and leaks. We strive to provide high-quality products that exceed our customer's needs. To address the situation, please consider the following: verify installation and leveling, check load size, and inspect for leaks. Given the ongoing issues and your desire for a new machine, please reach out to us on social media @LGUSSupport. Our team will work with you to explore possible solutions, including discussing options for a replacement or different model if necessary. ^Juvy
- Cons mentioned:Lint trap
Worst Appliance Ive Ever Owned
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First unit leaked immediately and had to be replaced. Second unit evenually leaked in multiple places (front and back). Heat pump went out after 2 years. No lint trap which means the lint collects all across the rubber gasket on the front and your clothing. You have to physically get down and wipe all of the lint out of every crevice of the rubber gasket. There is nothing preventing the lint from reaching the heat pump which I assume is why the heat pump went out as quick as it did. There is no way to customize and save the cycles you want. There is no option for no heat drying. It runs very hot and can ruin clothing. The entire product is poorly designed and built to fail so you can buy a new one. The remainder of my LG products have been great. This one is a complete failure and should be removed from the market and customers refunded.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gaymer. Thank you for sharing your experience with the LG Washer (WM3998HBA) model. We understand your concern about dealing with multiple issues, especially when it comes to leaks, the heat pump failure, and the lint buildup. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. We would like to assist you with a few troubleshooting steps to help prevent further issues: To minimize lint accumulation around the rubber gasket, we recommend cleaning it after every use. A small, soft cloth or sponge can help wipe away lint, which will prevent it from getting into the heat pump and other parts of the unit. For any ongoing leaks, please ensure that the hose connections are properly tightened, and there are no kinks in the water lines. Additionally, check the door seal to ensure it is intact and free from any debris or damage. We understand the lack of heat customization may be a concern. Unfortunately, the no-heat drying option isn't available, but we recommend using lower drying temperature settings or air-dry cycles to prevent clothing from becoming too hot and potentially damaged.
Given the serious nature of the heat pump failure and the ongoing issues, we recommend reaching out to our support team to explore repair or replacement options under warranty.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you in resolving these concerns. Your satisfaction is important to us, and we’re here to support you. ^Juvy
Pretty good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It washes and drier pretty good. Sometimes the drum bangs against the casing and it can be a little loud, but it usually stops itself and resets of it does it a lot.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hi, Firn! A noisy laundry room definitely isn't fun, and we'd love to help. We've attached a link with more info as to why your dryer may be making this sound, and if the steps there don't help, please be sure to reach out with the second link below! https://www.lg.com/us/support/video-tutorials/lg-dryer-thumping-noise-CT10000011-1374594363515 https://www.lg.com/us/support/contact ^Ian
- Pros mentioned:Washer
The best washer/dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far is the best machine we got it does everything and it works automatically we can leave our clothes from the day before and it will be ready the next morning
I would recommend this to a friend - Pros mentioned:Washer
Live It!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! Best washer and dryer I’ve had. Only, you have to wait. But it’s great because I used to forget to take out the washed and put in the dryer.
I would recommend this to a friend - Pros mentioned:Washer
Washer / dryer combo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works as defined in the description, so far have used it for 4 cycles and am very satisfied with the outcome, lets see what comes on the way.
I would recommend this to a friend Best Buy is wrong!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product does NOT need a vent or an extra 220 power cord. Best Buy will force you to include these for an online order. Make sure to have them deleted.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
All in one is a game changer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it's working great. Simply it is great that this machine washes and dries; "all in one". You can dump all your laundry and start this before going to bed. Next morning, all done (both wash and dry). Now you don't have to move between washer and dryer. No chance of wet laundry sitting in the washing machine for days... Perfect.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey there. We appreciate your time in leaving a review regarding your 4.5 Cu. Ft. High-Efficiency Smart Front-Load Washer and Electric Dryer Combo with Steam and TurboWash Technology in Black Steel. Your many positive comments are really appreciated, and we thank you for taking time out to make them. ^Anthony
LG combo
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have a small home and limited space so my friends suggested I get this one unit combo piece. Now installed for a month. I love it. Saves space. Time. Works like it’s supposed too. Very satisfied.
I would recommend this to a friend- Cons mentioned:Dry time
Washer/dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So great to have one machine that washes and dries. It does take a while to dry but I’m okay with that.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hi. Thank you for reaching out and sharing your feedback for your LG High-Efficiency Smart Front-Load Washer/Dryer Combo. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contact information using the handle @LGUSSupport.`Jai.
- Cons mentioned:Dry time
Wash time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well always comes out clean, but 4 hours to was and dry!
I would recommend this to a friend - Pros mentioned:Ease of use
Incredible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing and easy to used, i love it save time and have i great moment free
I would recommend this to a friend - Pros mentioned:Ease of use
great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.liked it very much an was easy to operate and would recommend to buy buy or try.
I would recommend this to a friend - Pros mentioned:Washer
AWESOME machine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it. We can go do stuff and do not have to worry about dyrer are cloths. It dries all by itself. AWESOME
I would recommend this to a friend Stress Saver!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Load up before bed. Dry laundry come morning. Easy to use. Energy efficient. There is a learning curve if you get this or a similar model. Ignore the negative reviews. The ability to accept a total change in how you do laundry is 50% of the battle here.
I would recommend this to a friendPerfect for lazy and people not in a rush
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, this is the future. It makes no sense to have dryer if washer can do. This is so much more efficient. Yes, it takes 8 hours to wash + dry. Unless you have a large family, there shouldnt be any issue. I use it every Sat morning before my hiking.
I would recommend this to a friend- Cons mentioned:Dry time
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wash good but takes forever to dry. I received horrible service when picking up the pedestal from Hawthorne best buy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette
LG Washer is Great!
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I've had this washer about 6 weeks now. Very pleased with the product. Machine does an excellent job of getting tough stains out. It can be a bit noisy during operation, we just close the door to the spare bathroom where we have the machine.
I would recommend this to a friend- Pros mentioned:Noise level
Washer & Dryer - One Unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet and the perfect convenience... Washer & Dryer ALL in one!!!
I would recommend this to a friend Space saver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great space saver without losing any quality and capacity. Love it. Great price
I would recommend this to a friend