Customer Ratings & Reviews
- Model:
- WM3400CW
- SKU:
- 6397853
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 4.5 Cu. Ft. High Efficiency Stackable Front Load Washer, highlighting its excellent cleaning performance, quiet operation, and ease of use. The large capacity is also a plus for many users. However, some customers have reported issues with a musty odor and leaks from the door.
This summary was generated by AI based on customer reviews.
Don't buy this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for about a month. Leaked water all over the floor on the third use and the chime no longer works. Extremely noisy, to the point it shakes the upper floor of my house. Something just isn't right with this washer. Had techs come out again to see if it was installed incorrectly but they found nothing. Stay away from this washer and LG. I should've known better based on my experience with many failed LG appliances in the past.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Parts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t wash well. Clothes does not smell as good as it should
No, I would not recommend this to a friendAppliances
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer/Dryer excellent. Had issues with delivery customer service.
I would recommend this to a friendLeaking after one month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's already leaking from the bottom after one month of use. We looked at the connections, drain and other suggestions from LG and it appears to be an internal leak we will need to have serviced.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey, Matt! We appreciate you taking the time to share your concern, and we hate to hear that your LG Stackable Front-Load Washer is not working properly. In order to give you the best assistance possible please send us a private message on Facebook or Twitter with your contact information using the handle @LGUSSupport.~Rita
Installation was not professional
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was incomplete and unprofessional
I would recommend this to a friendWash Settings Fiasco
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this washer. The complex wash settings require a PhD in gobbley-gook to understand and result in wash cycles averaging above 60 minutes! I don't work in a coal mine, so my laundry just isn't that dirty. As a result, I use only the speed wash setting, which I have to reset for each load. Totally wish I hadn't bought this - everything else about it seems fine, but the settings fiasco is so irritating that I rate the machine "poor".
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
I don't recommend this product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I may have to return. The washer does a lot of shaking when I'm washing a small load not sure why. And I only had it for a month.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Too many suds. Not well designed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your service was great. However the machine had to be replaced the first week then too many suds out the overflow. Finally worked with only 1 tablespoon of tide ultra. There should be a notice from lag when you get the machine
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Washer arrived broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got my brand new washer and dryer today from Best Buy. They arrived 2 weeks late because they weren’t in stock. They came today and were installed. The washer makes horrible noises, so loud you can hear it across the street. The installers to us we could go ahead and use it anyway, someone would be calling us in a day or so to make a replacement. Beware!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your unit arrived damaged.Thanks for bringing this to our attention. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.Please follow up with BestBuy to have this resolved.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Disapointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very confusing to work the dial and buttons on the unit. I regret not buying my original choice which was whirlpool.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Maureen. Thank you for sharing your experience with the LG Washer (WM3400CW) model. We appreciate your feedback and understand your concern about the controls are not intuitive.
To help with the confusion, we recommend referring to the user manual, which provides detailed instructions on how to navigate the settings and features. If you have any specific questions about using the controls, feel free to ask!
If you continue to find it challenging or have any other concerns, please send us a private message on social media @LGUSSupport. Our team would be more than happy to assist you further and help improve your experience. We appreciate your patience. ^Juvy
LG Washer - too sensitive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This LG Washer is just OK. While it has settings for towels an bedding, it continually errors on these settings. It was installed by Best-buy, it was properly leveled and set up. I would not recommend this set.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Poor Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered it on Dec 13, We received it Dec 16, Due to Holidays and travel, we didn't install this till Jan 19, 2023. Now we are facing an issue with the unit for vibration and alignment of the motor with the first wash and trying to get hold of Best Buy or LG but no response. We are stuck with a brand new not working piece of Metal. Very disappointed with Best Buy Support. Amazon or other stores would have taken it back or exchanged it in this situation
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thanks so much for sharing your experience with us. We apologize that you had such experience. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Jolly
Not Good :(
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not sure about this product. Have had for about two months. Cleans well but last night while doing small load noticed water leaking from underneath machine. If continues may have BIG PROBLEM on hand!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that your unit did not work properly. Please reach out to our support team on Facebook at @LGUSSupport. You can also call us at 800-243-0000. Please provide your contact information, model/serial numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
Frustrating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well. Within a month the dryer already is malfunctioning. And trying to start a claim has been challenging... Frustrating. LG front load. Only timed drying works now
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dylan. Thank you for sharing your experience with us. We understand your concern about your LG Washer (WM3400CW) model starts malfunctioning so soon after purchase, especially when you're having trouble starting a claim. We strive to provide high-quality products that exceed our customer's needs and expectations.
For the issue with the dryer, we recommend checking the vent hose to ensure it’s clear of any blockages, as poor airflow can sometimes affect the drying performance. Also, try running a cycle with a lighter load to see if it functions properly under different conditions. If timed drying is the only option working, this may indicate an issue with the sensor or control board.
Please send us a private message on social media @LGUSSupport with your details, and our team will assist you further in getting this resolved. We’re here to help make sure your appliance is working as expected. ^Juvy
Cold water on my machine isn’t working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this washer a month ago and got it installed but for some reason it was only washing with hot water even when we were using the cold water option. We thought it was installed wrong so geek squad came in again and it turns out the machine is the problem. I find it Incredibly unfortunate a BRAND NEW machine is malfunctioning right off the back.. it’s just sad. We’re waiting on the manufacturer to reach out now to hopefully get this sorted out..
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Buyer beware!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this washing machine zero stars I would! Not sure where consumer reports gets this is a good washing machine. I've had since July 2022 and already need to have the technician come out AGAIN because the machine is stuck on spin cycle. I should've sucked it up and bought a Maytag!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Angela. We want to thank you for taking the time to communicate with us about your experience. It's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. This will be considered for our continuous improvement. We will surely pass on your feedback to the rest of our team. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ~Anthony
Washer from LG
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not to happy with the LG product, for the price I have paid. I’ve already had a tech haft to come service it. It two months for me to get it fixed and just purchased in October.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Poor product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They brought 3 different washer, the first one was leaking water from the bottom of the washer, second one the same, the third one finally work
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, we regret to hear of your experience in having 2 of your dishwashers not working. Please note that this is certainly not the norm! Should you need support at any time going forward, don't hesitate to contact us! You can see our contact options here: https://www.lg.com/us/support/contact. ^Chris
Is a washer, but takes a long time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 hour minimum wash cycle. Am unable to figure out how to turn off the finish signal as well.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, TREX5. Thanks for reaching out. Hopefully you were able to figure out how to turn off the cycle. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Education
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always remember to remove the shipping bolts from the back of the machine or your screwed
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane