Customer Ratings & Reviews
- Model:
- WM3400CW
- SKU:
- 6397853
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 4.5 Cu. Ft. High Efficiency Stackable Front Load Washer, highlighting its excellent cleaning performance, quiet operation, and ease of use. The large capacity is also a plus for many users. However, some customers have reported issues with a musty odor and leaks from the door.
This summary was generated by AI based on customer reviews.
Absolute Junk!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute Junk, purchased this washer last year (2021) in May. It set in an empty vacation home for 8 months and was only used 15 times. Quit working and the Out of warranty repair will be over $500 due to a faulty pump drive. My repair tech said this is very common with these washers.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Perhaps a lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Water not draining fully after 2-4 uses, contacted Best Buy customer service who recommended to contact the manufacturer to self-diagnose since extended protection plan was not purchased — a 10-day old product should be covered without any additional coverage.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette
CANNOT TURN OFF CHIMES ON THIS MODEL!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit chimes and YOU CANNOT TURN IT OFF OR TURN IT DOWN. I would NEVER have purchased if it mentioned this fact ANYWHERE!!!!! It doesn't in the ads OR in the scant instruction manual. TERRIBLE!!!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Not experienced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All seemed well until my house flooded, and it was determined the installer did not hook up the washer drain to the drain vent. Now we are remediating our upstairs and downstairs due to water damage.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for taking your time in leaving us a review on your 4.5 Cu. Ft. High Efficiency Stackable Front-Load Washer with 6Motion Technology. We understand the importance of having a washer that is fully connected to the drain properly. This didn't seemed to be your case and we'd be more than happy to look into more further. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Anthony
LG washer and repair SUCKS
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd give this 0 stars. Four months old and it stopped draining. LG contracts with A&E Factory Service and they DON'T SHOW UP! Do NOT buy LG products!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Stinky clothes
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer leaves clothes smelling horrible. Even cleaning washer with bleach, vinegar, baking soda; washer leaves clothes stinky. We leave the door open and disoenser open after use. We have used more detergent, less detergent and clothes still smell.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Leaks
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer door leaked on first use. Suds we’re pushed out the vent on the back of the washer and onto the floor damaging the ceiling below. No way to pause the cycle. No “suds” system to allow it to calm or drain and rinse.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
No under device supplied for drainage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The plastic device that stop water in case it overflow was not installed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Dissatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a newer version of what I already had - hardly anything has changed. Also, this one did not work - the spin cycle did not work, everything came out sopping wet, and then the it stopped working completely after one week. I returned it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
loudest machine in history. jet engine loud
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i’m not sure if i got a defective machine but this is almost jet engine loud. i was so surprised nobody mentioned it. i am going to try to return it but best buy is giving me a hard time after having it ten days. let’s see with a lawsuit
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jessejames. Thank you for sharing your experience with the LG Washer (WM3400CW) model. We understand how concerning it is to have a washing machine that operates at such a loud volume, and we’re here to help.
If you feel that the machine may be defective, we recommend documenting the noise and any issues you've encountered. This information can be helpful when discussing the return with Best Buy. You might also want to ask to speak with a manager or escalate your concern if you continue to face challenges.
Your feedback is important, and we’d love to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to help you navigate this situation. We appreciate your patience. ^Juvy
Please help
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In a given load many of my clothes come out dry and stinky! Is the water not penetrating? When I watch there never seems to be any water visible
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Total garbage. Can't balance itself
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total garbage. Can't balance itself, every load I have to remove items or move items around. Often. Come back 2 hours later to find it stuck with 20 minutes to go. Junk
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Customer satisfaction is very important to us, and we're sorry to hear that your LG Front-Load Washer has been a source of frustration for you. We want to make sure you have a better experience moving forward, so we recommend contacting our LG Social Media team on Facebook or Twitter using the hashtag @LGUSSupport and including the model and serial numbers of the washer. We are eager to help you! ~Rita
Water Damage... returning
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lost its seal and flooded our laundry room with the first load, spoke with tech support which was pretty useless because all they did was had me do everything I already had and with a very thick accent. We tried it again and it worked ok. The following time it leaked again....
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit was damaged. This is not the quality we expect from our products.
Understandably frustrating and disappointing. We are continuously working to improve the quality of
our products and anticipate market demands that drive customer satisfaction. Hopefully, you replaced it
with another LG TV or you will consider LG for your future product needs. If you ever have any
questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on
Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call
800.243.0000. We apologize for any inconvenience this caused.^Venette
Nothing work good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t seem like it cleans, my white clothes have the stain still after washing . Washer now these day do work good.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer
Awful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not wash even a queen size blanket without going off balance. Leaks water on my floor.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
hard to read functions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a poor choice. I wish it could be returned.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Don’t buy LG
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please don’t buy it, that’s the worst washer. It takes for ever to wash your laundry. The inside drum bangs and making laud noice. I do not recommend LG. My worst purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Wrong information
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They said that mi order its arrive at the end of May and now arrived on July
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Miguel. Thank you for taking the time to review the LG Washer (WM3400CW) model. We're sorry to hear about the delay in your order delivery. We strive to provide great service for a smooth experience. To get the correct delivery details, please contact Best Buy customer service at 888-237-8289. You can also reach out to us on social media @LGUSSupport for more help. ^Juvy
LG-4.5 CU Ft. Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.horrible! loud and inflexible. BESTBUYS WORSE BUY!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Oh Wow, We We really appreciate the details you've shared with us about the areas where we can improve. We work continuously to improve the quality of our products and services that drive customer satisfaction. We value your suggestion and this will be considered for our continuous improvement. Please reach out to us in the event that you have more concerns. We will be here waiting. ~Tanisha
Poor quality, expensive repair, and bad warranty
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problematic......less than 1 year old and drain pump breaks. LG warranty is a joke....$300 down the drain. -0
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thank you. ^Venette