Customer Ratings & Reviews
- Model:
- WM3400CW
- SKU:
- 6397853
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 4.5 Cu. Ft. High Efficiency Stackable Front Load Washer, highlighting its excellent cleaning performance, quiet operation, and ease of use. The large capacity is also a plus for many users. However, some customers have reported issues with a musty odor and leaks from the door.
This summary was generated by AI based on customer reviews.
Takes up to 2 hours to wash an average load
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this product and in Best Buy’s 2 week return policy - especially during a pandemic!! We were not able to talk to anyone regarding the washer before purchasing - if we had known this we would NEVER have purchased this product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably,this is frustrating.Thank you for taking time to review this product.. We are doing our best to improve the quality of our products.We apologize for any inconvenience this caused. ^Venette
Dr of ancient language
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally sucks. Who thought you could wash without water. Ants go strait for my clean laundry basket to get whats left.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Denis. Thank you for sharing your feedback on your LG Washer (WM3400CW) model. We understand how important it is for your laundry appliances to work efficiently and reliably. We strive to provide high-quality products that exceed our customer's needs. For help, Ensure that the water supply valves are fully open and have adequate water pressure. Low water pressure can affect the washing machine’s performance. Verify that the water inlet hoses are not kinked or clogged. Sometimes, detergent or fabric softener residues can block the dispenser, affecting the wash cycle. Clean the detergent dispenser thoroughly to ensure proper operation. You may visit this link for additional information: https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790. If you need further assistance, please reach out to us on social media @LGUSSupport. Our team will happily help with more troubleshooting steps or explore repair options if necessary. ^Juvy
Don't buy this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the noisiest washer I have ever used. It sounded like a helicopter taking off when it spins, cheap product for a big price, not worth the money at all. I had them come get it and replace it with the GE
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We understand your concern. We are continuously working to improve the quality of our products. We apologize for any inconvenience.^Venette
LG Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got an error code after washing 2 loads of laundry. Returned the defective item.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you were not happy with your recent LG purchase and would like to gather more information from you. Please consider sending us a private message via Facebook or Twitter using @LGUSSupport, and include #VOC in the first message along with your story. Thank you. ^Jennifer
Leaking water since I bought
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaking Water since first use, it's now been a year and no contact back on this issue
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Noskel. Thank you for taking the time to share your experience with the LG Front Load Washer (WM3400CW) model. We apologize for the inconvenience you have faced with the water leakage issue since the first use as well as the delay in addressing your concern. We understand how frustrating this must be for you. Our team strives to provide prompt and efficient customer service, and we regret any miscommunication or oversight that may have occurred in this case. For basic troubleshooting, kindly visit this link: https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking-CT10000012-1431986512448. If you find that the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. This will enable us to expedite the resolution process and ensure that your concern is addressed promptly. We are committed to resolving this issue and ensuring your satisfaction with our product. ^Juvy
Garbage machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sale a garbage Machine You call for return and they don’tAccept Call LG for return You have to do they job
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette
- Pros mentioned:Cleaning performance, Ease of use
the best LG washer for my first time buying
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i love how clean my clothes get and my kids can use it and how fast an easy it wan for them to know how to use and they don't take up much room i have showed my friends an family that some of them ran out an got same one's i have im glad i picked these
I would recommend this to a friend - Pros mentioned:Ease of use, Noise level
Great investment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is very efficient, quiet and easy to use. It was a great price. Would definitely recommend.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Works for me!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SO far so good, 2 months use. Easy enough to use, get clothes clean, what more can you ask for?
I would recommend this to a friend Attention to no detail
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered the wrong door opening after I asked for a certain door opening to match the dryer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
LG washer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt wash clothes good. Has water inside at times.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello,
We're genuinely sorry to hear about the issues you're experiencing with your LG Washer. It's disheartening when an appliance doesn't perform as expected, especially when it comes to something as essential as laundry. Your feedback is incredibly valuable, and we're committed to finding a solution.
We understand your concerns about the washing performance and the presence of water inside. We'd like to assist you in getting the best results from your washer. Please send a private message via Facebook or Twitter @LGUSSupport with your contact details and a brief description of the issue. Our team is dedicated to helping you achieve cleaner and fresher laundry.
Thank you for bringing this to our attention. We appreciate your trust in LG.
—Kai
Cheap quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 45 days. Now the spin cycle does not work
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
not a happy camper
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.leaked and must be replaced. destroyed ceiling tile in my basement and dripped on our organ.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Noise washmachine
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good wash machine, make noise after 9 months. LG is not good product
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Lg laundry washer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has not been bought even one year it star Started breaking down.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for letting us know your concern about our LG Front Load Washer. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly
Don't buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't clean correctly stained clothing many calls to customers service
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. We apologize for any inconvenience this caused. ^Venette
Don’t buy this machine!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst washing machine ever! Left everything soaking wet. Needed software repair after 2 weeks. Had to return it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
The worse service you can imagine
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worse service you can imagine………………………………………..
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, Sulaiman! If you're experiencing any issues with your new Front-Load Washer, it'll be our pleasure to see what's going on! Just reach out to us with the link below; we'd love to help! https://www.lg.com/us/support/contact ^Ian
Epic Fail!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was a nightmare! I never the received the product!
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey there, MeI. We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. Should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
It is leaking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the washer for 3 weeks and already leaking. Geek Squad will be out and I will provide updated info.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette