Customer Ratings & Reviews

Item is top of the washer. It’s user friendly. Loading features are out of this world. ❤️

Love it, the speed wash setting is perfect. Set up and install was quick. My kids love the happy song it sings when the wash is done

Love the brand and the machine. The only complaint that I gave is the machine takes so much time to wash a load, like 60+ minutes. Plus it’s very sensitive to being of balance if the clothes shift to one side. Then the machine will auto correct and take longer to wash a load sometimes 90 minutes.

Great product..easy to use..handles large loads..simple

I’ve had these for 3 years now and I like them decent enough but my biggest complaint is that it barely uses any water so it takes forever to wash clothes and they also smell like mildew after an hour of sitting there. Other than that I haven’t really had any issues with the either one. No complaints really in the dryer other than the sensor sucks and it never fully dries my clothes unless it’s a medium small load exactly so I always use the timed dry

I just bought this washer and it seems to work fine no problems delivery and setup went very smooth

Very good value and works great. The only issue is that if you do not use the correct setting (I.e. bedding) it can be noisy in the spin cycle

I am not particularly fond of this washer. This is actually my 3rd washer of this model, as each of the previous 2 had issues. It is not the same quality as my previous LG brand washer that i purchased in 2007. This new washer and the 2 previous ones are just not well built for anyone who uses their washer multiple times per day. I do like the washer, and i think it would be great for someone who does laundry every couple of days or once per week. It is just not built to deal with the amount of laundry we have.

It works great and very compatible to prior machine.

Good machine. Easy programs. I like this has shorter cycles

We wish there was a cycle between the 15 Minute quick wash and the 90 minute cycle

Love it! Much bigger wash load capacity than older models. Down side, loads take a long, long time to wash

Great washing machine works great. Would recommend.

How I can change time on this washer ? I take long time do do laundry

Everything washer don't have all the steam features but it does it's job very well.

Excellent purchase and delivery process! Thanks

I researched for a month before purchasing a washer and dryer and this one had the best reviews. When I finally received it and did several loads my clothes and towels were not getting clean enough. It took a full hour of washing a load before I could really see some good results. I once had a very old top load Kenmore washer and dryer and it took half the time to thoroughly wash a load. Very disappointed. I just knew with all the rave about how well it washed a load that I was in for a treat. Well.... not so much. Very pretty but does not do the job well.

I had a problem where I bought a washing machine and clothes dryer through the chat. Where they came to install today. The stacking kit was missing. I asked the seller. It's not in my order, I don't know how. I have as proof the chat conversation I received by email. He said he would send it along with all the necessary material for installation and that I shouldn't worry. In short, I had to buy this accessory today through best buy and I will wait until Saturday to install it. I'll be 3 more days without being able to wash my clothes. I wouldn't buy it again due to this embarrassment and I don't recommend that you buy it. Bad experience.

I purchased this machine in February of 2020 and in May of 2021 the machine has already broken the counter balance, the door lock and the internal drum. I contacted LG directly for repair but because I was outside the factory warranty they needed to give me a "courtesy" extension which took 15 days to get approved after I spent 2 hours on hold to speak with a supervisor who approved it right away on the phone. Every time I called for a follow up I spent an unrealistic amount of time on hold only to be greeted with a call center that follows a script which has no way of properly dealing with my problem. Most of the time when I try to get any information I get hung up on or sent to a machine to give a review of the "help" I was given. I now am dealing with AE Factory Service. They sent a technician to work on the machine ordered parts and was supposed to come back a week later to fix the machine. They sent parts to my house but the box was completely empty and the other package floating somewhere in transit with no shipping information available to view. I constantly reschedule appointments for service only to be cancelled 30 minutes later with a voicemail stating I need to reschedule my service. At this point in time it is now July and I still have not been able to speak to a real person about the empty box of parts. Nor have I been able to schedule an appointment without it getting cancelled 30 minutes later. In conclusion I will never be recommending LG products to anyone of my friends or family especially when it comes to getting service done. If I could give 0 stars I would give it just on the fact I spend hours on hold only to get a call center that has scripted responses that provide me with no information that is useful to my issue.

Got rid of of our decades old top loading washer. Got a new and efficient LG washer. The bearings went after 6 years. Awful.