Customer Ratings & Reviews
- Model:
- WM3400CW
- SKU:
- 6397853
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 4.5 Cu. Ft. High Efficiency Stackable Front Load Washer, highlighting its excellent cleaning performance, quiet operation, and ease of use. The large capacity is also a plus for many users. However, some customers have reported issues with a musty odor and leaks from the door.
This summary was generated by AI based on customer reviews.
LG Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this washer in December of 2022. Unbelievably, it is leaking. We had a repair technician come out and learned that the washer dispenser hose is leaking. He said that rarely happens. How in the world is this possible on a washer that isn't even 2 1/2 years old? It is disappointing to say the least.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Randy. Thank you for sharing your experience with us. We understand your concern about discovering a leak in your LG Washer (WM3400CW) model. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
While it’s uncommon for the dispenser hose to leak, we’re committed to helping you resolve this. As a troubleshooting step, we suggest checking the hose connection to ensure it is securely fitted and there are no visible blockages or damage that could be causing the leak. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further and explore possible solutions. We appreciate your patience and look forward to getting this resolved for you. ^Juvy
Working goog
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I buy a 5 year plan for the washer and drier. I call 2 years ago for service repair. But is a codiv time they dont have pleole for repair. Somebody need to callme. But nobody call. And now my washer dont spint .I call one more time. And they tollme. My garanti is spired. I splaind what happend 2 years ago. But they dont care.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling repair, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Don’t waste your money with LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Get another brand that you don’t have to empty out water accumulated after various uses because some machine like mine never drain 50%. Even with BB extended warranty the problem was never solved because LG support will never exchange your machine even during first 90 days. We now avoid LG!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Not designed for repair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to buy another washing machine in 3 years, than continue with your purchase. The washer was ok until a door error code, we tried to fix it, continued to get an error. There was an issue with the PC board and the repair cost more than a new washer. This is planned obsolescence at its worst. The designers and engineers at LG need to design for maintenance and repair. Additionally, I wouldn’t purchase a front load washer again, this one often leaked.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Washer (WM3400CW) model. We're sorry to hear about the challenges you've faced with the door error code and the PC board issue. We aim to provide reliable, durable, and long-lasting products that meet our customer's needs and satisfaction. Please visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448#. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
No more LG for me!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this same model 3/26/2021. 3.5 years old. the washer streaks our clothing and the temperature setting doesn't work. Attempted to make a warranty claim but the LG warranty only covers the drive motor. they wanted to charge me a flat rate of $400 to come fix it. I paid $700 three years ago. I would not recommed this washer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Roderick. Thank you for sharing your experience with the LG Washer (WM3400CW) model. We understand your concern when your appliance doesn’t perform as expected, especially after a relatively short time. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth and seamless experience. As a first step, we recommend checking the detergent you’re using and ensuring it’s suitable for your washer. Using too much detergent or the wrong type can sometimes lead to streaking on clothing. Additionally, running a clean cycle with washer cleaner may help improve performance. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790. If you're still having issues, please send us a private message on social media @LGUSSupport. Our team will be more than happy to assist you further and explore possible solutions. We appreciate your patience as we work to help you with this situation. ^Juvy
Disappointed in LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I first bought this washer on 03/2021. It worked fine for 1 month and then it just wouldnt power on again. I exchanged it and got the same one but hoping for a different outcome, but nope. Once again after 1 month, the same thing happened, it wont power on. I did some troubleshooting with the first one and that didnt help, so wont waste time the second time around. Im sure LG has good washing machines but this model isnt one. I also got the dryer which hasnt given me a problem yet. Best buy team is the best in helping me get a different model, but LG team is not professional or helpful and they didnt call back until 2 weeks after the first one broke down. But , but, but this washer did clean my clothes really good and my king size bedding did fit ( when the washer decided to work).
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
LG front load washing machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible machine. It's very loud. The intake of water was very rough and made my water pipes pop every time. I didn't clean cloths in the same load evenly. Some items smelled clean and others stank. My cloths always had a weird odor. I tried several different detergents and various laundry products to see if they would help with the smell. I had to use a tub cleaner every week. And the motor burned out after only 2 years.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello,Understandably, this is frustrating. We are sorry that your units are not working properly. We will share this with our research and development teams for future improvements. This feedback will be shared with our product team. We apologize for any inconvenience.^Vanessa
So loud thought it was going to blow up.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is super loud. Spin cycle is so loud I think you can hear it across the street! Was so powerful broke through my tile in my basement floor! I really thought it was going to blow up. They will send me a replacement but I fear it will do the same. Should have stuck with Samsung!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed..clothes arent as clean as my old LG were.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. Here's a link that would help you with not cleaning issue [https://www.lg.com/us/support/help-library/clothing-not-clean-front-load-washer--1337626293790]. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn
Leaks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washing machine has developed numerous leaks and floods the floor during every wash. Would not recommmend.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for sharing your experience with us. I'm truly sorry to hear about the leaks in your washing machine and the inconvenience it has caused. As an LG representative, I understand how frustrating it must be to experience this issue consistently. We apologize for the trouble you've faced and appreciate your feedback. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Leaks a lot!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible washing machine! Leaks all time and has ruined my ceramic tile floor due to water damage.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that you had this problem with your unit. I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane