Customer Ratings & Reviews
- Model:
- WM3400CW
- SKU:
- 6397853
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 4.5 Cu. Ft. High Efficiency Stackable Front Load Washer, highlighting its excellent cleaning performance, quiet operation, and ease of use. The large capacity is also a plus for many users. However, some customers have reported issues with a musty odor and leaks from the door.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Door
New LG Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job, same size and shape as my 11-year old Kenmore, and the door doesn't bang my laundry room wall like the old one.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Pleased with the purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are very pleased with our latest purchase. We have had much success with our previous LG washer and dryer and therefore chose to stick with the same brand.
I would recommend this to a friend - Pros mentioned:Cleaning performance
great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We needed an upgrade and were happy to purchase this LG washer when it was on sale over Labor Day. Great price! So far it's worked much more efficiently than our previous washer.
I would recommend this to a friend - Pros mentioned:Capacity
Very nice!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer holds so much more than my other one. I love the options that it has and when I take my hangables out they are not all wrinkled.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Front washer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clothes are amazingly clean when taking out the washer and smell so fresh.
I would recommend this to a friend - Pros mentioned:Capacity, Noise level
Broken after a year and a half.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it when it worked but it smelled of mildew. I used the tub clean cycle all the time and cleaned it out. It's not even 2 years old and it broke. The customer service has been horrible. It's been such a nightmare to try and get it fixed that we have decided to just buy a new washer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rachael. Thank you for taking the time to review the LG Washer (WM3400CW) model. We're sorry about the mildew smell issue. We value your efforts to keep the washer clean. We aim to make durable products that meet customer needs, but we fell short in your case. We understand and support your decision about getting a new washer. If you need any help, please reach out to us on social media @LGUSSupport. ^Juvy
- Pros mentioned:Cleaning performance
another very good LG product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Works well, quiet, and cleans very well.
I would recommend this to a friend - Pros mentioned:Ease of use
Love it!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this washer! It's easy to use and easy to clean.
I would recommend this to a friend Great big washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer, bigger than I thought. Can wash a queen sized comforter. The smart tech is great
I would recommend this to a friend- Pros mentioned:Capacity, Noise level
Honest review.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It uses not enough water to wash. It's very quiet. Big capacity. No water heater. The real washing time does not match program time in the display by a huge difference. The real washing time is shorter than displayed. It smells at high rpm for months.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Albert. Thank you for sharing your experience with the LG Washer (WM3400CW) model. We appreciate your detailed feedback, as it helps us understand your concerns better.
Regarding the water usage, this model is designed to be efficient, but if you feel it’s not enough, we recommend checking the load size and ensuring that the detergent is suitable for low-water cycles.
The discrepancy between the displayed and actual washing times can happen based on load size and soil levels, but we understand how that can be confusing. As for the odor at high RPMs, it could be beneficial to run a cleaning cycle with a washing machine cleaner to eliminate any buildup.
If you continue to have concerns or need further assistance, please send us a private message on social media @LGUSSupport. We're here to help you improve your experience. Your satisfaction is important to us, and we appreciate your understanding. ^Juvy
Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the design and the quality The color white is beautiful
I would recommend this to a friend- Pros mentioned:Noise level
great washer!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.quiet and gets the job done! definitely would recommend and looks great!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Great experience & washer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery install went smooth! Delivery guys were on time, polite, & fast. Washer is working great! Our old LG washer made it 10yrs. Hope this one does as well.
I would recommend this to a friend No real complaints.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced my Whirlpool Washer and Dryer with LG because of the consumer report ratings. The washer works better that the dryer. It just doesn't seem as "solid" as the Whirlpool. I have no complaints about how the machine works, it just seems that the metal used is much thinner and lighter weight than my old machine.
I would recommend this to a friendLg the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best washer ever, fast very good washer actually spins water out almost needs no dryer
I would recommend this to a friendGood washing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this machine for a couple of months now. It is definitely a water saver and the clothes are moved around a lot in it. You have to be very careful not to put too much soap in it because I don't think it is able to rinse it out as well as it should. Clothes come out clean though! I wish that the door would open to a complete 180 degrees - it would make it easier to get around the machine. I opted not to purchase the riser for it only because of the cost, although it would be helpful. I like how flat the top of the machine is - I can use it for extra space to fold clothes!
No, I would not recommend this to a friendVery nice washer dryer set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my washer dryer set. It has so much to it that I can only hope it lasts is as long as my last set (18 years) my only problems the first day I got it the child lock locked me out for 24 hours I tried following the directions and they didn't work. I only wash and cold water so every time I wash I have to set the cold water setting it doesn't stay. I love how clean my clothes get I like that it tells me how much longer until the machine is done and I love all the options. I'm looking forward to my water bill to see if I actually get a savings. As I've only had the machine for about a month we'll see what happens
I would recommend this to a friendGreat washer for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second LG washer I've bought, based largely on the high ratings received from Consumer Reports, and I've not been disappointed. Actually, I was disappointed with the initial performance of the machine but it turned out to be an issue related to improper installation, not the machine. Since that issue has been resolved, the washer works great. I'm also very pleased with the great deal I got from Best Buy. This is a terrific, well-regarded product and I got it at a great price.
I would recommend this to a friend- Pros mentioned:Price
Great LG Laundry Appliances
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed new laundry equipment. Ordered the LG pair which were very highly rated by Consumer Reports. Delivered, installed, good price, works great.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Washes well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected. Very satisfied. We were advised that all front loaders should be left open (detergent drawer too) when not in use to prevent bad odors. So far so good.
I would recommend this to a friend