Customer Ratings & Reviews

Love the machine. It’s unfortunate that the delivery did not go well. The people who delivered it Ed were to set it up didn’t know what they were doing and when they ran into a problem, they would say you will have to call a plumber. Not a good situation.

simple to use overall great product. defiantly recommended

Seems to work great ~ All of the features we use are fine.

Has the option of regular cycle or speed wash. Small loads on speed wash works best. Talked to the Appliance Spec. between LG or Samsung. Charles H. was able to give me detailed info. I decided on the LG. Cost a bit more but it was still the best deal around.

The washing machine is great. Enjoy all the choices/cycles that are available. Very quiet. Delivery team arrived on time. They were professional and friendly (names were Adrian and Yamel). Cleaned up and took all packaging materials away with them. Great job!

It’s ok. Remember to take out the packing screws in the back. One thing that I can’t understand is that why there is a separate tube that you need to empty? The water and soap stays in there and you have to manually empty it out. Couldn’t they attached it to the drain where the rest of the water goes??

Good product at a good price. Delivery was smooth.

We bought this washer because of its size. All washer and dryer manufacturers have increased the depth and height by 3-5 inches of a standard size washer (4.5 cu.ft.) and dryer since our last washer and dryer purchase - 25 year old Frigidaires (4.5 cu.ft.) which were still running and I wish I still had them. This washer is crap compared to it. I set my Cell phone timer to how long the washer says it will take (BTW - twice as long as my old washer) so I can transfer from washer to dryer immediately to prevent wrinkles when the washer timer goes off. Every time now the washer has already finished before the time it originally stated, leaving my clothes with washer wrinkles and I have to re-wash and keep running in to the laundry room to check to see if it is done. The buzzer isn’t as loud as my old one either so I haven’t heard it when it does stop. Also, adjusting the settings to wash at the temperature, spin strength, extra wash cycles, etc., instead of it’s preset cycles, I have not been able to get it to do. Directions are very bad. Delivery from Best Buy was also such a nightmare I will never shop there again. If we hadn’t emailed the CEO of Best Buy who had customer service at their headquarters in the USA get in touch with us and the local store we would probably still be waiting for it to be delivered months later. Extremely disappointed with this very expensive purchase.

LG Washer, Great investment. Highly recommend buying from Best Buy! Front Loader is the way to go, especially if you need easy access loading and unloading washer.

Washes clothes great. Nice design. Quiet. Easy to use

I love how quiet this washing machine is, the best!

Good quality. Quite. Lots of settings and options.

This is a great product, easy to use and works excellent.

love the product, but the delivery and install was terrible.

Awesome. So quiet and energy efficient, great deal

So far so good. Had an issue originally but it was resolved by the LG immediately. Has a quick cycle and a really long cycle that seems a bit much but washer has worked well. Just need to keep door open after wash to dry machine out, to prevent mold

Quiet and very big. My children were even impressed.

This is a great washer selection, and Best Buy is a great place to buy. This washer offers many features that are desireable, has a 10 year warranty on the drum motor, and addresses several "issues" on the washer it replaced. Highly recommend.

Washer and dryer are fine, I wish it didn't have the programmed settings and I could just easily select water temp, time, and soil level. I also hate that Best Buy installed them with the doors banging into each other and then I tried calling for help and I get some call center in India and had to speak to some foreign guy with awful English who just hung up on me when I asked about a swap kit to switch the doors. Seems like the installers could have offered that service.

I love the speed wash cycle. The dryer works great! The men who delivered it couldn’t get it into the closet that the contractor had prepared. The contractor sent 3 guys who got it to fit. I love having the washer- dryer in the first floor. I wish Best Buy delivery folks could call on some help in situations like this.