Customer Ratings & Reviews
- Model:
- WM3400CW
- SKU:
- 6397853
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 4.5 Cu. Ft. High Efficiency Stackable Front Load Washer, highlighting its excellent cleaning performance, quiet operation, and ease of use. The large capacity is also a plus for many users. However, some customers have reported issues with a musty odor and leaks from the door.
This summary was generated by AI based on customer reviews.
Great washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.quiet and many features for different types of wash loads
I would recommend this to a friendGreat washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.washes pretty good. Great value. Beats the laundromat
I would recommend this to a friendNot as good as the older version
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the older version for 10 years and loved it, but the newer version leaves the clothes too wet when finished, have to turn dryer on twice to get them dry.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
LG Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new washer. It’s quiet and energy sufficient
I would recommend this to a friendNot loving it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is way worse than my previous 10 year old LG model. Everything is preprogrammed and you can’t modify water temp, spin speed, etc. Everything I wash seems to come out excessively wrinkled and wet.
I would recommend this to a friendWashing machine purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was just right. Price, delivery, setup!
I would recommend this to a friendGreat LG washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good washer, quiet and looks great, would recommend
I would recommend this to a friendWasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the front loader! My fingers don't get cut up.
I would recommend this to a friendTerrible customer service Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was supposed to receive a gift card because my delivery was late by 4 hours. It was never sent. I love the washing machine but not delivery process. I missed a whole day of work and each phone call to rectify it took at least 30 minutes.
No, I would not recommend this to a friendLeaks that cannot be found...
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this washer based on the positive reviews, but we have had continuous issues with it leaking from underneath the machine. Best Buy techs have visited multiple times to the point they knew us when we answered the door. The replaced multiple components inside the washing machine and as yesterday it still leaks and they cannot figure it out. Thankfully we have a plastic pan under the machine. I really want to recommend this, but our experience with this LG washer has been terrible.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Matt. Thank you for sharing your experience with the LG Washer (WM3400CW) model. We understand your concern about dealing with continuous leaking issues, especially after multiple service visits. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
Since the issue persists despite the repairs, we recommend checking the water supply hoses to ensure they are tightly connected and not damaged. Sometimes, leaks can stem from those connections, even if the internal components have been replaced. For more information, visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448.
If the problem continues, please send us a private message on social media @LGUSSupport. We're dedicated to helping you find a resolution and ensuring you have a washer that meets your expectations. Thank you for your understanding, and we look forward to assisting you. ^Juvy
Great price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product with great price Highly recommend
I would recommend this to a friendTakes forever for normal cycle.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, great quality The one thing that bugs me is that for a normal- non packed in there load ,takes 92 minutes for the Whole cycle. And if you put in on quick wash (30) min doesn't clean as good.
No, I would not recommend this to a friendBuy something else
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy…. Bought based on reviews and CR ratings and regret the purchase with almost every load of laundry. Constantly get error code IE (1-3 times with most loads) and troubleshooting does nothing. I have not called about it so that’s on me but a new machine also shouldn’t have these issues. Machine also smells like mildew in spite of being left open always when not in use, regularly cleaning tub and seal along with dispenser drawer and draining. On the rare occasion that clothes have sat in machine for an hour I end up rehashing to get rid of mildew smell. Machine always has a small bit of standing water left inside the tub. I have never owned a front load machine that was such a waste of time and money as this.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Best Buy hose policy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was no installation. They left the washer sitting on the laundry deck in the basement. Why? Because Best Buy policy now is that a customer MUST buy new water hoses along with the washer. If you don't do this they refuse to install. Heck, it took some talking just to get them to put the washer in the basement. To top this off: the hoses they sell are inferior to mine which are heavy duty stainless steel and have worked just fine for quite some time. I would recommend the washer. Buy it from a vendor that will actually install it.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Margaret. Thank you for sharing your feedback with us. We understand your concern about the delivery and installation experience with your LG Washer (WM3400CW) model. We strive to provide exceptional services and ensure a smooth experience. While we don’t have control over the retailer’s policies, we definitely want to make sure you're satisfied with your LG washer.
Here are a couple of suggestions: If you need any guidance on installing the washer or ensuring it's connected properly, we’d be happy to help you with a step-by-step process or even recommend a local professional installation service if needed. It’s great to hear that you have heavy-duty stainless steel hoses. These are typically very durable, and as long as they’re in good condition, they should work just fine with your new washer. You can use your existing hoses if you’re comfortable with them, and if you’d like to bypass Best Buy’s policy, there’s no reason you can’t connect your washer using your own hoses.
If you have any questions about how to set up the washer or would like assistance with any other concerns, feel free to send us a private message on social media @LGUSSupport. We’re here to help and make sure your washer is up and running smoothly. ^Juvy
Beware of Install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to have this installed 3 different times and the installation crew screwed up causing a leak which ruined my floor. Do not buy from Best Buy. They sub out the install which gets subbed out again and nobody takes responsibility.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Washer (WM3400CW) model. We understand how important it is for your washer to be installed correctly the first time, and we appreciate you taking the time to highlight what happened. If you notice leaking, check that the inlet hoses are tight and the drain hose is secured without kinks. Ensure the washer is level on all four feet to prevent water escape. If needed, contact Best Buy customer service at 888-237-8289 for assistance. For more support, visit https://www.lg.com/us/support/product/lg-WM3400CW.ABWEVUS. For further help, email us at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
Rattling and vibrating.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much noise and vibration for the entire spin cycle. Did the troubleshooting and reached out to LG. Not able to resolve. Doesnt happen all the time but frequent enough. Since my laundry room is in the second floor its even worse. It seems this model does not have enough settings to deal with unbalanced load.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you so much for sharing your feedback on the LG Washer (WM3400CW) model. We're sorry to hear about the rattling and vibration issues you have been experiencing during the spin cycle. We strive to provide reliable, high-quality products that meet our customer's needs. Please visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine--1400517829363. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Make sure it is completely level
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You need to make sure it is level exactly, otherwise your washer will shake at a high velocity and wobble "walk" around
I would recommend this to a friendChe-e-e-a-p
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scream ch-e-e-e-ap=-p. Bought to replace the LG 2550 set, which, at that time, was inexpensive, selling for about the same price, but was looking much more expensive this this pair. This one is good for a cheap rental property, but not for a main residence. Dryer even does not have an internal light, which is the issue with more expensive LG dryers as well.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Alva. Thank you for taking the time to review the LG Washer (WM3400CW) model. We appreciate your feedback and apologize for any disappointment you experienced with its quality and features. We understand that you were looking for a washer that had a more upscale appearance and additional features such as an internal light. Your feedback is valuable to us as we strive to continuously improve our products. If there's anything else we can assist you with or if you have any further feedback, please reach out to us on social media @LGUSSupport so we can help you further. We are always eager to listen and improve our offerings. ^Juvy
Front loader has drying out maintenance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Child lock directions were poor. Its not clear that the child lock light is not the childock button to unset!!!
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Thank you for sharing your feedback regarding the child lock feature on your LG washer, Margaret. We sincerely apologize for any confusion caused by the unclear child lock directions. We understand how important it is for our customers to have clear instructions to easily navigate the functionalities of our products. To address your concern, we will make sure to pass this message along to our product developers to provide more detailed instructions for enabling and disabling this function. In the meantime, you may refer to this link for your guide on how to use the child lock feature (CL Error Code): https://www.lg.com/us/support/help-library/lg-washer-dryer-how-to-use-the-child-lock-feature-CT10000011-1366662755240. If you require additional assistance or have questions, please don't hesitate to reach out to us directly on Facebook or X at @LGUSSupport, and we'll be happy to accommodate you. `Alice
NOT IMPRESSED WITH THIS PURCHASE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this washer because of all the great reviews, but unfortunately it does not live up to the hype. It uses barely any water and takes forever for all of the clothes to become saturated. Actually, that is being far too generous as the clothes are more like damp when running a full load. When the cycle is FINALLY complete after 90 minutes, the clothes don't even smell fresh. My old Kenmore that I had for 15 years did a much better job. I'm regretting this "upgrade." Very disappointing.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette