Customer Ratings & Reviews
- Model:
- WM3400CW
- SKU:
- 6397853
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 4.5 Cu. Ft. High Efficiency Stackable Front Load Washer, highlighting its excellent cleaning performance, quiet operation, and ease of use. The large capacity is also a plus for many users. However, some customers have reported issues with a musty odor and leaks from the door.
This summary was generated by AI based on customer reviews.
It’s just ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice but takes to long to do a load of wash & the Wi-Fi feature not working, dryer works just fine
No, I would not recommend this to a friendLOOKS GOOD TAKES PATIENCE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large capacity is great, cycles take very long time and depending on load type may need extra spin to remove excess water before drying.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
MountainMama
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a long time to wash the clothes. Sometimes malfunctions and the water doesn't fill the machine.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Cleaning performance
Buy a differrent machine.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't fill with enough water. Doesn't get my clothes clean. I called LG and they said a technician would be out to take a look at it, but after staying home for their 4-hour window, they failed to show. I had a Maytag that was awesome before moving and having to buy this. I should've gone with that brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Did not work. Best buy was bigger problem
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer did not work on one of the cycles (delicates) when we did our first load of laundry. First time using the washer machine and it didn't work right. Spent three hours with Best buy to get a replacement. Mostly upset with Best buy. They didn't have a same replacement and only wanted to give me lesser value washer machine.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that you had a problem with your unit.This feedback will be shared with our product team.We apologize for any inconvenience this caused. ^Venette
LG manufacturers made decisions for customers.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had less than 2 months. I thought there was a gliche in some of the settings on dryer. Called for service and find that settings are preset, and you cannot change. For instance if you want to dry on low for more than 20 minutes you cannot set because it is preset on high because they claim it is a large load, not considering a low setting might be preferred. Permanent press and normal you can only dry on medium or high. Manufacturer claims we should do more research before we buy. Washer also has some preset settings. Too computerized, but am forced to accept that and try to improvise. Some settings I will probably not use. Am unable to exchange or return.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Fat Finger Salesman
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like BB but they screw up from time to time. You can waste a good part of the day unraveling their web of bureaucracy to help them correct their own mistakes.
I would recommend this to a friendGooooglese
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really thought it was gonna be great but it was just OK But it’s cool :)
No, I would not recommend this to a friendSpin cycle is terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love LG in general but this washer has a terrible spin cycle and shakes way too much. Not sure how long this unit will last. Very disappointing.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please check if your unit is leveled.If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
DEFECTIVE MACHINE, STILL WAITING FOR REPLACEMENT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed by Best Buy's independent installers and left with one cycle running. The installers left without staying to see if the machine was working properly. The cycle NEVER completed. It stalled on the rinse cycle with an error message about water supply. We finally got it emptied and tried another cycle which worked perfectly. Bottom line: three cycles do not work--two stalling in the rinse cycle and one not working at all. WE ARE WAITING FOR A REPLACEMENT MACHINE.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Washer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, EXCEPT the word are coming off!!! And it is hard to know what it says. It is less than 2 years old...
No, I would not recommend this to a friendNoise Level Too Loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too loud during wash cycles. We returned item and upgraded to a better washer and also purchased a new dryer.
No, I would not recommend this to a friendLG washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I believe this washer is sufficient for my knees and cleans the clothes quite properly
I would recommend this to a friendWasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is complicated to use and take to long for a wash cycle
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Not able to wash normal bedding
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't properly wash bedding (normal sheets and blankets). Either gets stuck on the rinse cycle for over an hour, or if I do a quick wash, it doesn't put in enough water and the bedding comes out with some wet spots but it's mostly dry, and I have to wash it again. Right now, I have to wash bedding on the bedding cycle until it's stuck on the rinse cycle, then shut it off and restart it on a rinse and spin cycle. This washer is 2 months old and I've never hated a washer so fast. It's also really really slow, running 2 and 3 hot wash cycles in regular laundry. We're a household of 8 and cannot have a washer that takes hours to wash a single load of laundry properly.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Don't Waste Your Money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this machine 01/24. Not even 18 months later and the main circuit board needs to be replaced. It is less expensive to buy a new machine. Stay away from this one.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Phil. Thank you for sharing your experience with the LG Washer (WM3400CW) model. We understand your concern that a critical component, like the main circuit board, needs replacing sooner than expected. We focus on providing excellent products and ensuring everything functions well for you.
If you experience performance issues with this model, consider performing a power reset: unplug the washer for five minutes, then plug it back in. This can help recalibrate the control system and resolve minor electronic glitches. Additionally, ensure the washer is connected to a dedicated outlet to protect its internal components from power fluctuations.
We’re here to assist you further. Feel free to message us privately on social media @LGUSSupport, and our team will help you with the next steps. Your satisfaction is important to us! ^Juvy
Not What I Hoped
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I am disappointed in this washer. Time settings are way too long. Normal cycle is 68 min
No, I would not recommend this to a friendFine product, TERRIBLE delivery & install service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Produce is fine. But the delivery and installation was ridiculous. They gave us a 12 hour "window" for delivery & then the night before updated it to about 4 or 5 hours. The installers wouldn't install because gas dryer was still hooked up, tho clearly turned off. 2nd try, I ordered the wrong stacking bracket. But they went ahead & put the washer in place so we could just stack it and do the hook up ourselves since we couldn't take yet another day off to wait for them. Once we started running the washer, realized they didn't remove the styrofoam from up underneath the washer so every time we run it, it makes a terrible noise & and leaves little styrofoam bits everywhere. To fix, we will have to deinstall the dryer, and the washer so we can turn it on its side to get the styrofoam out. Terrible service.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing feedback. We regret to read about your experiences with the delivery and installation of your LG - 4.5 Cu. Ft. High Efficiency Stackable Front-Load Washer with 6Motion Technology - White. Please contact the Customer Support at Best Buy to inform them about any issues with your delivery. ^James.
Mimi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like that you cannot change the water temperature and spin settings on the normal cycle.
No, I would not recommend this to a friendDO NOT USE BEST BUY - WORST EXPERIENCE EVER!!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT USE BEST BUY. HAD TO HAVE 4 WASHERS DELIVERED IN THE SPAN OVER 1.5 MONTHS BECAUSE EACH ONE THEY BROUGHT, WAS UNUSABLE AND BROKEN. THEN DELIVERED MY WASHER TO THE WRONG ADDRESS, SOMEWHERE 30 MINUTES AWAY FROM ME. HORRIBLE CUSTOMER SERVICE AND DID NOT RECEIVE ANY SORT OF DISCOUNT FOR THE INCONVENIENCE. FIRST AND ONLY TIME I WOULD EVER EVEN CONSIDER USING BEST BUY FOR ANYTHING.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brittany. Thank you for sharing your experience with us. We understand your concern about the multiple delivery attempts and issues you’ve encountered with Best Buy. We strive to provide exceptional services and ensure a smooth experience. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions
We want to ensure that your unit works perfectly for you. If you need any assistance with the unit itself or have any questions about its setup, troubleshooting, or warranty, we’re here to help.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further. We appreciate your patience and look forward to helping resolve any concerns with your unit. ^Juvy