Customer Ratings & Reviews
- Model:
- WM3400CW
- SKU:
- 6397853
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 4.5 Cu. Ft. High Efficiency Stackable Front Load Washer, highlighting its excellent cleaning performance, quiet operation, and ease of use. The large capacity is also a plus for many users. However, some customers have reported issues with a musty odor and leaks from the door.
This summary was generated by AI based on customer reviews.
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is ok. For the most part it works although sometimes I think it has a mind of its own! Not sure if I would fully recommend.
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wash cycles are too long. The “True Balance” feature is the main reason. It adds way too much time to the cycle.
No, I would not recommend this to a friendI got the lemon with this washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this washer (Model: WM3400CW) on 5/25/2022 with great number of good reviews. I washed regular clothes in Normal cycle and it does an amazing job. However after couple of weeks I tried to wash king size mattress pad and it got it stuck after Wash/Rinse cycle. It never finished spin cycle to remove the water. It came back with an error code UE error. Manual did not help. I tried to re-arrange the mattress pad but still never finished the spin cycle. I had to put that wet mattress pad in the dryer 4 times to get rid of water. I tried now 2-3 times in different cycles (Normal, Bedding) but same error code keep coming. I feel like so frustrated now after buying a new appliance it cannot wash my king size mattress pad. Trying to contact best buy customer support.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are concerned to learn of this ongoing issue. We would like to gather your information so that we can assist. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will research your case and doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Leaks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already leaking water only one month in. Quite disappointing.
No, I would not recommend this to a friendFrontloadwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to keep the door open after you wash or else your clothes will stink
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Broke, but fixed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within 2 months. Repair was under warranty. Seems to be fine now
I would recommend this to a friendDoes horrible job of washing. Waste of money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wash cycle uses such a small volume of water that regular sized loads need three or four cycles to get to a point that resembles clean. If you want an over priced machine that moistens your clothes, and leaves them covered in a light film of detergent, then look no further! I literally have to soak laundry in the sink before I put it in the wash. Bulkier items like bedding and jackets don’t stand a chance. They literally come out of the washer dry, and regardless of how many cycles they go through, there’s simply never enough water to soak and lift stains. Perhaps worse is that items randomly come out covered in holes. It might be the dryer that’s responsible. In any case, I’m so disappointed. Such a waste!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.two slow washer time to long xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
No, I would not recommend this to a friendWasher
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Taking a lot of time getting use to the working of this machine. Whole new thing to work this machine
I would recommend this to a friendLG Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works like a washing machine. You put dirty clothes in, with detergent, turn it on, and they come out clean.
I would recommend this to a friendNot worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wash time extremely long no matter what Setting. Spend cycleIt is very loud
No, I would not recommend this to a friendDISGUSTED
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im very dissatisfied, Im on my 5th washer trying to find one that puts some water in the machine to wash a load of clothes, this washer I put a twin comforter and twin sheet set in, when it was done I opened it and the comforter and most the sheet was still dry there wasnt enough water to even wet it all the way, 3 loads of laundry turned into 7. Other then no water it seemd to be ok so will be returning this one to
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Paulette. Thank you for taking the time to share your experience with your LG Washer (WM3400CW) model. We understand your concern about the difficulties with the water levels during your laundry cycles, especially when trying to wash larger items like comforters. We strive to provide reliable, high-quality products that exceed our customer's needs. We recommend checking the settings on your washer, as some models have specific modes for bulky items that might enhance water usage. To obtain more details, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-fills-too-slow-does-not-fill--1337717552954#. If you need further assistance, please reach out to us on social media @LGUSSupport. Your satisfaction is important to us, and we are committed to helping you find a solution that works. ^Juvy
Good basic washer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good basic washer. If I had it to do again I would have gotten a larger unit
No, I would not recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as quiet as my old LG. So far so good otherwise.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Ok, but not for heavy soil
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't clean clothes as well as a top loader, but I imagine that is due to the front load, not the actual machine. I will put in my comforter, and have to run it twice otherwise parts will stay dry all the way through a single cycle!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance, Kat. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn
Poor product with worse support/service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer has failed within a month of our ownership, Bestbuy referred us to LG because a BestBuy protection was not purchased, the LG repair man that visited says it needs to be replaced due to a common unrepairable lower leak, LG requires three repair visits before replacement process can be done. So, if your in to this type of service and support throw BestBuy at the top of your list.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
My washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes too long to wash a load. Clothes don't come out smelling fresh either.
No, I would not recommend this to a friend- Cons mentioned:Door
Lg seems to only make washers that open from left
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.option not given to change door needs to be able to do that
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations.This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
It’s a noisy appliance
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not equal to my previous one, but it gets the job done. It’s very noisy
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This maching does not get clothes clean. Uses very little water. I washed a load of towels and some spots were not even wet. I have had the maching for 3 weeks. The time it takes to do a wash cycle is ridiculous. It takes 90 minutes to wash jeans that still come out dirty. My old machine would wash in 45 minutes. I Will be selling this and trying something different. Very disappointed in this product which we picked based on so many reviews saying LG is at the top of the list
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette