Customer Ratings & Reviews
- Model:
- WM3600HWA
- SKU:
- 6419632
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and 6Motion Technology for its excellent cleaning performance and quiet operation during washes. The ease of use and large capacity are also frequently praised, along with the quality of the machine and its effective spin cycle. Many appreciate the sleek design.
This summary was generated by AI based on customer reviews.
Bad experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is excellent however watch out the delivery teams! So sorry to say such dishonest individuals!
No, I would not recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice! Im sure its a great machine! Will check out next time i shop in store.
I would recommend this to a friendWarning don't buy LG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned!! Did not like the LG. I paid $1,000 for this washer and it did NOT have a light inside. I have a well lit laundry room but had to use a flashlight every time I took the clothes out of the washer to see it was so dark inside. The LG is very noisy too, when it changes cycles or fills and empties the machine with water as it goes through it's various cycles. My clothes never smelled fresh and it didn't get the stains out, even when using a stain remover, all the stain cycles and extra fresh 45 day lasting fabric softener. I did like the music it played when the load was done. I returned this product back to Best Buy and bought an Electrolux!! I love my new Electrolux Washer and all the previous problems I had with the LG washer are now gone with my new Electrolux! I like Best Buy's 14 day customer satisfaction policy. We were able to return our washer dryer and buy a new washer dryer. They did not charge us any extra delivery, return or hook up fees.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Not quiet by any means.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit loud when it starts up. Makes a lot of noise when filling with water.
I would recommend this to a friendNever worked
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked. In order to receive another one we would have to wait until DECEMBER. Horrible customer service received from Jeff the manager. Went to another retailer and had a washer and dryer delivered the next day. Also moved that washer and dryer out to garage while we wait for pick up. Very disappointing.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Worst washer EVER/LG has poor customer service
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst washer I have ever owned. LG has the WORST customer service ever. I bought this full price and after a month I noticed it did not see to be washing things well. Now it is 4 months old and not working at all. The repair company doesn’t show up and I have been without a washer for weeks. It is a complete joke. LG does not stand by products! Also the whole linking to your phone doesn’t work on washer or dryer. The “AI” technology is a joke. Takes 3-5 hours to wash a load and it doesn’t even rinse it out.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Brandi. Thank you for taking your time in leaving us a review in regards to your 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and 6Motion Technology. Having a wonderful experience is what matters to us and we'd like to ensure that you are heard in your concern. We rely on our customers, like you, to let us know what we're doing right and wrong so we can continue to provide the best experience possible.
If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist.
Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments.
We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ~Anthony
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The techs didn’t set it up right. Had to come back
No, I would not recommend this to a friendHorrible
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be honest I am so disappointed with this washing machine , dryer and totally from LG. after 5 months of using water flows from under. Washing quality is average.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG High Efficiency Stackable Smart Front Load Washer, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.
Loudest washer I've ever owned!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this washing machine after my previous one sprung a leak in the back. The washer is ok other than the fact that it makes this crazy vibration sound during the spin cycle. The noise is so loud it can be heard throughout the house. I'd say that it's close to 100db. I eventually couldn't handle it and ended up returning it for a quiter model.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
LG Lemon washer and dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hasn’t worked from the day that we had it installed and LG has not scheduled a service visit despite numerous attempts for over a month. This is a lemon and LG won’t warrant it. DO NOT BUY LG. They do not warrant their products
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are concerned to learn of this ongoing issue. We would like to gather your information so that we can assist. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will research your case and doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
DO NOT BUY!!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst large purchase decision i have made in my life unfortunately. It broke after a year and a month. A $750 washer broke after 13 months. Dont buy this it is awful
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, We hate to hear you are dissatisfied with your unit's performance. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. We will share this with our research and development teams for future improvements.please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience.^Vanessa
Poor. Won’t buy LG again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor Quality Machine. Nothing but issues and headaches. First the door mechanism broke. Snapped in half. Replaced it and it worked. 2 weeks later the boot seal is leaking and the O ring fell out at the end of the cycle. Not buying LG again. Disappointed with issues only 60 days into having it. I am not sure thing thing will last a year. 3 White T Shirts take 99 mins to wash??? That’s 1.5 hours for 3 T shirts lol go with another brand!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Buy anything but this.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted one year and 3 months. Module on the control board went out. $562 for repair. I’ll throw this out and buy a new washer before I’ll pay to have this piece of junk fixed, only to have it break again in another year.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer has leaked since install. Have tried multiple times to reach customer service without success. Appliance repairmen noticed a tiny crack in the tub. Have been a loyal Best Buy customer for years until now.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Vibrating monster
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks really nice but it vibrates when on spin cycle so much that it makes my house uncomfortable to be in.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Lemon!!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just after the manufacturer's warranty expired, the heating element went out. Fortunately, I purchased Geek Squad protection.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Don’t buy, go old school
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After buying this washer i Regret buying it. Plus my wife hates it! The one with the knobs work better.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Broke after 1 month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One month in (from delivery date) and its not draining. Can't return it after 14 days. Wish I would have done more research... Do yourself a favor and search for OE error on LG washer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Defective drain pump
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A defective drain pump just sidelined my washing machine for the 3rd time in 8 months. Has problems draining and left with suds all over the place. This machine is awful. Nothing but problems.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Broken washer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got my washer and dryer friday September 9th, i installed it myself last night since best buy refused to send someone sooner then later to fix their mess up. Went to do wash last night and my washer is broken. NEW WASHER AND ITS BROKEN!!!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer