Customer Ratings & Reviews
- Model:
- WM3600HWA
- SKU:
- 6419632
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and 6Motion Technology for its excellent cleaning performance and quiet operation during washes. The ease of use and large capacity are also frequently praised, along with the quality of the machine and its effective spin cycle. Many appreciate the sleek design.
This summary was generated by AI based on customer reviews.
Think again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer makes loud banging sound during spin cycle. It ls completely unacceptable for the cost. It was such a surprise because I always thought LG was the best brand. I guess I was wrong.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. Understandably, this is frustrating. We are doing our best to improve the quality of our products. Here's a link that will help you with the noise issue of the washer [https://www.lg.com/us/support/help-library/explanation-of-washer-noises-CT10000010-20152349204032]. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn
Order elsewhere
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't order from Best Buy. They will not deliver your entire order and will refuse to refund for missing items after giving you the run-around for a week or until you give up.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to provide your feedback on the LG Washer (WM3600HVA) model. We understand the importance of receiving your entire order promptly. Please know that we never intend to give our customers a run-around or refuse refunds for missing items. We recommend contacting Best Buy customer service at 888-237-8289 so that they can investigate this matter further and provide a resolution for you. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Quit working after 3 months of use
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is great, when it works. Within 3 months it now only has 2 cycles that work. Can't return because it is outside the return window, we get to spend more money to service/repair it. Incredibly frustrating.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Not that great
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much things just to wash, whirlpool is better. If it breaks down it takes longer to get someone out to fix it because how complex it is
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue and go over your wash cycle settings. Thanks. ^Jennifer
I will never buy an lg brand ever again >:0
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is too sensitive, has to many sensors, I put one comforter and it stopped washing and gave an error code and didn’t drain water properly im also having issues with matching dryer, never again will I get lg brand
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer
don’t buy it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after 6-7 months started to get loud more and more, now it’s nothing like what it was when you first purchased
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
LG washer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this washer but ended up with exchange, when I tried it was shaking so hard and running away, called the Best Buy and suggested me to a different one!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette
Do not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad, shakes likes if its possessed by a demon and wants to walk out the door
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Scratches on washer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer and dryer delivered with scratches. Replacement also had scratches. Cancelled order. Did use unit worked fine but refused to except a new washer scratches. Cancelled order!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
3 hours for wash?!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Regular wash takes 3 hours. What a waste of a purchase!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Nikki
Very little water!! Doesn't wash properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage. Doesn't add hardly any water no matter what you try. Clothes are not washed properly. Never would buy and LG again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for letting us know of your situation. We're serious about you, We strive to avoid such unfortunate experiences when resolving issues with your LG appliances. We would like the opportunity to make your experience better with LG going forward. Please send us a private message with a good contact number via Facebook, Twitter, or Instagram and we can have someone reach out to give you the support you require. ^Anthony
Defective washer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer come in defective and took 48 hrs to get it cleared up
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
door close sensor issue
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer had a problem with its door close sensor, which causes error code de2 quite often.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
i dont recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.idk if it came out defective but it makes so much noise and shakes alot i have used it 2 times only and feel like its going to break down and explode
No, I would not recommend this to a friendWasher
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t wash my clothes very well at all my clothes never ever even got fully wet to get hard stains out or literally to even wash them
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is a high-efficiency washer, and the water levels may be much lower than you expect. This is normal, and cleaning/rinsing performance will not be compromised. However if you are using normal and find that you need additional water or time to fully clean the load, we recommend opting for the Heavy Duty setting, as it has more powerful wash motions to help clean your clothes. ^Jennifer
LG no good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend this product after four uses it required a new circuit board. Machine is loud when drying clothes.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We really appreciate that you took the time to give us your insights. It's not usual for a washing machine to produce loud noise. We'll be more than happy to take a better look into it. Please get in touch with us by sending us a private message on Facebook or Twitter using @LGUSSupport, and we would be glad to help. ~Bridge
Broken
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered broken . No quality check before delivered and was obviously broken
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit was damaged. This is not the quality we expect from our products.
Understandably frustrating and disappointing. We are continuously working to improve the quality of
our products and anticipate market demands that drive customer satisfaction. Hopefully, you replaced it
with another LG TV or you will consider LG for your future product needs. If you ever have any
questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on
Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call
800.243.0000. We apologize for any inconvenience this caused.^Venette
Horrible buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is poorly made. No interior light and ut leaks from the door.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
WASHER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item [washer} was damaged. washer will not run, the tub was dragging and won't turn.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We want to thank you for taking this time to communicate with us about your experience with your LG Front Load Washer. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly
Worse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried these washer but it doesn’t fill a water at all. I m so disappointed. Never recommend at all. Worse experience.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette