Customer Ratings & Reviews
- Model:
- WM3600HWA
- SKU:
- 6419632
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and 6Motion Technology for its excellent cleaning performance and quiet operation during washes. The ease of use and large capacity are also frequently praised, along with the quality of the machine and its effective spin cycle. Many appreciate the sleek design.
This summary was generated by AI based on customer reviews.
Solid washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What an amazing product. I have been using for a little over a month and no problems what-so-ever. Very quiet and love the wi-fi option. Great price for a great washer.
I would recommend this to a friendTerrible delivery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the washer but the delivery was a nightmare..the y didn't have the correct hose so couldn't hook up and they ripped down my cable wire with their truck which left me without wifi/ internet for 3 days!
I would recommend this to a friendNice washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer works great, good size, quiet. We love it so far.
I would recommend this to a friendWasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the washer i purchased & it was very simple & easy. Plus the service was excellent.
I would recommend this to a friendLG best reputation well-deserved
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expend Top rated by independent reviewers Did not disappoint
I would recommend this to a friendno more looking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we was looking for few months until we find this one very happy
I would recommend this to a friend4 years new to landfill
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this machine in 2017 to match an LG dryer that a sales guy at Best Buy talked me into a few years earlier. I have had Maytag and Whirlpool in the past each of which lasted 10 years. The drainage pump blew out on this LG last week and apparently something is also wrong with the circuit board. Looking at $500 in repairs so time to get this machine which I never liked out of my house. The repair guy who came to the house had nothing but bad things to say about LG and Samsung. He says the vast majority of his calls are for these machines. They are cheaper than other machines and then everyone writes glowing reviews for brand new machines and not so many for the junk they quickly become. He recommends Speedqueen, Bosch, Electrolux and to a lesser extent Maytag and Whirlpool. Also top loading machines last much longer than front loading. I feel bad that I am adding junk to the landfill but likely face a future of ongoing expensive repairs. I am a mechanical engineer. 4 years for a pump to wear out? Inexcusable. If you have good luck with old brands, stick with them and don't listen to sales guys.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Terrible installation by Best Buy and Zero support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this dryer along with its matching washer. The appliance itself works well and as expected. My mistake was to elect for Best Buy to perform the installation. One of the benefit of this dryer is that it is ventless. As a result it can be installed in a location without an outside vent. The water extracted from the clothes finds its way into a built in reservoir tray that must be emptied after each use or optionally into the house drain. I asked the installer to install the optional drain hose. The installation instructions contemplate that a plug be in the back of the washer be moved from one end of a T connection to the other in ordre to evacuate the water into the house drain. Instead the installer who did not care to read the instructions removed the plug and threw it away. The result is that my dryer now drains into BOTH the reservoir and the house drain, in other words the worse of both worlds. Its been a month now that I have called both best buy, LG and their US parts representative to order the missing plug, a part that probably costs les that a dollar. The phone system of all these entities is infuriating, it forces you to provide a ton of information to a machine, often having to repeat yourself to eventually end up with a human being on the phone. That person is not adequately trained to provide detailed support and after countless phone calls I still don't have a part number nor an ordre in place to get the missing plug. My advice if you buy this appliance is read the manual and connect it yourself, the Best Buy installers are not only rude but also careless. If god forbids you need simple support for repair of parts, expect to spend hours on the phone being towed back and forth between Best Buy, LG and their US parts outfit. This is a perfectly good appliance but Best Buy messed up my install and I can't get them to make it right.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Just Don't
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is bad enough that this thing will only wash my clothes on BOIL, but I have spent three separate days waiting at home for service and it still has not been repaired. One day was no show, the next time a nice guy showed up and said he would order parts, then today while stuck at home from 8am to 5pm, I just got a call at 2:22pm advising that the parts have not arrived. We are not even positive that these parts (hot and cold water valves) will fix this machine. I am upset by the complete disregard for my time and the horrible customer service from LG and Sears Home repair. Your app sucks, you can not speak to a human and I no longer want to deal with this lousy washing machine!!! Is there anyone who gives a crap? Doubtful
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Michelle. Thank you for taking the time to share your experience with the LG Washer (WM3600HWA) model. We're sorry to hear about the issues you faced with your unit and the delays in getting the parts you needed. We aim to offer top-notch products and great customer service that meet your needs. We're working hard to fix the situation quickly. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It smells terrible and I’ve took great care of it. I dont use but a small amount of all fragrance free detergent in it. I live in the desert so it shouldn’t have humidity issues. The smell is so bad like rotten eggs. Wasted money on this big time.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Washer (WM3600HVA) model. We understand your concern about the persistent odor issues—especially when you've taken all the right steps with low-sudsing, fragrance-free detergent, and live in a dry climate where mold and mildew shouldn't be common concerns. We strive to provide high-quality products and ensure a smooth experience.
A rotten egg smell often points to bacterial buildup or trapped residue in hidden areas like the drain pump filter, door gasket, or internal hoses—even with great maintenance. Here’s something to try: Run the Tub Clean cycle with affresh® or a 1:1 mix of white vinegar and baking soda. Check the drain pump filter (located at the bottom front panel) for any debris, lint, or trapped water. Wipe down the door gasket thoroughly, including under the flap where moisture collects. Ensure the washer is leveled—a tilt can leave water sitting inside and cause odors. For additional help, visit https://www.lg.com/us/support/help-library/lg-front-load-washer-maintenance--1400786418920TWW. Still, if you’ve done all this and the smell continues, we want to look deeper. Please reach out to us directly on social media @LGUSSupport via private message with your model, serial number, and any previous service history so we can assist further. ^Juvy
Good, but doesn’t last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good washer machine for cleaning and efficiency. However, after only 3 years, now making very loud noises. Have to call a repair man to fix it. Expensive. Also, difficult to keep mold and mildew smell away.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Bob1. Thank you for sharing your experience with the LG Washer (WM3600HWA) model. We understand that the longevity of our products is of utmost importance to our customers, and we apologize for any inconvenience caused by the loud noises and the need for a repair after only 3 years of use. We wanna resolve the issue promptly in regards of the difficult to keep mold and mildew smell away, please visit this link: https://www.lg.com/us/support/help-library/odor-buildup-front-load-washer-CT00000305-1337716047757. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
A washer without a closing door is not a washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine would probably be great if I could get the washer door to close. The repair person who came out right after we purchased it said it was probably the rubber gasket that was preventing the door from closing and then said if it keeps it up call him back. Really! Why not fix it? So now we have to get them out again and I will need to take more time off work.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Diah. We appreciate you letting us know about the issue with your LG Washer (WM3600HVA) model. We understand your concern about having to deal with door closure problem. We strive to provide high-quality products that exceed our customer's needs and expectations. To address the issue, ensure that the rubber gasket is properly aligned and free of debris. Cleaning the gasket might help if it’s sticking or causing alignment issues. Please contact Best buy customer service at 888-237-8289 to arrange another service visit if needed. For additional support or if you need further help, send us a private message on Social Media @LGUSSupport. We're here to assist you and ensure your washer functions correctly. ^Juvy
LG does not honor warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our washing machine broke after 3 years. The technician said the problem was the motor, which is under warranty for 10 years (it's literally written on the front of the machine). LG has been horrible to deal with. Their reps gave incorrect information about how to get the part three times and then the company did not send the part. It has been over a month and the company has not taken ANY action. Do not buy LG products. Go with any other brand.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. We sincerely apologize for the inconvenience you've experienced with your LG washing machine. This is certainly not the level of service we aim to provide. We understand your frustration, and we're committed to resolving this matter for you. Please direct message on Facebook or Twitter at @LGUSSupport, or call our customer service line at (800) 243-0000 with your contact information, model, and serial number, so we can investigate and expedite the resolution of this issue. We appreciate your patience and thank you for bringing this to our attention. ^Jolly
Noisy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer was a huge disappointment. I purchased it to replace a 15+ year old LG and this new washer was louder than the old one that the bearings were shot on. I went with the LG brand because of the good experience with my old washer. Even with the door shut in the laundry room you couldn't hear yourself think. I tried 3 different washers thinking I just had a defective one before switching it out for a different brand altogether. I would not recommend this washer at all. It looks nice, but is so noisy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought LG Model WM3700HVA washer in September 2020. 2 years and 3 months later, a repair costing about $700 is needed (bearing for drum needs replacement). Of course LG will not help. A major appliance should last much longer for the price paid -- a $50 coffee maker should not last longer than a $1,000 washer. Beware of any company that makes a product that fails so soon (household of 2, so machine was not used extensively).
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Do NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE! If you love having your clothes smell like mildew and dirt then this is the washer for you. Front load washers are as efficient as washing your clothes in your local sewage Facility. Have to cycle with bleach every 4 loads due water that gets left in gasket on front load washers and “smart is the new dumb” 3 hours to wash a load is absurd!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We value the feedback you have given us regarding your LG Washer (WM3600HWA) model. We regret to hear about the challenges you've encountered and their impact on your laundry routine.
Ensuring a clean and fresh laundry experience is essential, and we understand how frustrating it must be to have encountered issues with the washer's performance. We assure you that this is not the quality standard we strive to deliver. Please visit the following links: https://www.lg.com/us/support/help-library/odor-buildup-front-load-washer-CT00000305-1337716047757# and https://www.lg.com/us/support/help-library/clothing-not-clean-front-load-washer-CT10000010-1337626293790. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
awful bestbuy customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been backordered for 6 months and Bestbuy delivery team postponed twice in the last two months a day before delivery! They were not transparent during this whole process and already delivered LG dryer - now I am stuck waiting for any LG washer with the same color to become available.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Chithra. Thank you for sharing your recent experience with LG Washer (WM3600HVA) model. We're sorry to hear about the challenges you've faced with the backorder and delivery of your unit. We aim to provide excellent service and ensure a smooth and seamless experience. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport so we can work towards a solution that meets your needs. ^Juvy
Shipping Issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am hoping to update this review once I actually receive the item. I ordered 2 weeks ago and still have yet to get even a timeline from customer service of when it will be available for delivery. It showed as an in stock item at the time of purchase. Extremely disappointed in Best Buy's inventory system for online purchases.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, We appreciate you bringing this to our attention. We understand your frustration with the lack of information regarding the delivery of your order, especially since it was listed as in stock at the time of purchase. We apologize for any inconvenience this has caused and we appreciate your patience. Your feedback is valuable to us and we will work with the appropriate teams to ensure issues like this are addressed and improved upon in the future. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Worst Experience EVER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for installation which the guys refused to do. They didn't even take the packaging off. We could do that part. We can't get the machine to level properly so that it doesn't run across the room during the spin cycle. I can't get Best Buy to even recognize the order number and I can't get another appliance repair company to help because the unit is still under warranty. This is awful.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We read from your feedback that you were having trouble with the product, so we’d like to help make it right. Your feedback helps us keep a fresh perspective regarding new ways to improve our services and future product developments. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you.
^James.
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy!! After 20 months of using it for at least 3 times a week, the drum weight broke. I been using it as directed by the manufacturer book and now I need to replace parts. Get something else.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We are sincerely sorry for the inconvenience you experienced with your LG 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. We understand how frustrating it must have been for the drum weight to break after only 20 months of use, despite following the manufacturer's instructions. For assistance, please reach out to us privately on Facebook or X (Twitter) at @LGUSSupport. Our dedicated team will be more than happy to help. Thank you for your understanding. ^Sam