Customer Ratings & Reviews
- Model:
- WM4000HBA
- |
- SKU:
- 10982869
Customer reviews
Rating 4.7 out of 5 stars with 3025 reviews
(3,025 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Rated 1 out of 5 stars
Failed within a year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an LG front load washer, failed within first year. No support from LG customer service. Had to pay to get fixed. Check out YouTube for reviews.
This review is from LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Rated 1 out of 5 stars
Catastrophic Failure of unit in 3 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Model #WF45M5500AP/A5 Purchased from Best Buy end of 2018. After 3 years of retired single person in household use, the unit catastrophically failed. Drum replacement. Cost to fix is 125% of purchase price. Certified Samsung repair company Asurion no showed 3 appointments before arriving and concluding in 10 minutes that price to fix. Sent 3 emails and one snail mail letter to Samsung in the States and overseas. Would YOU expect a low use washer to last more than 3 years?
This review is from LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Rated 1 out of 5 stars
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pure garbage, has never worked properly. Replacing with a new one. Never buying LG again, anything.
This review is from LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Rated 1 out of 5 stars
Horrible Controls
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The controls are the most un-intuitive ever and the settings are hard to read. To make it work you have to use a phone app!! Cumbersome and annoying and time wasting. This machine is the worst I have ever used because of the terrible user interface. It has me wishing for a river and big rocks for washing! Regret this purchase.
This review is from LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Rated 1 out of 5 stars
LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely would not recommend this washer to anyone!
This review is from LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nicole. It seems that our product, the LG Washer (WM4000HBA) model, did not meet your overall needs and expectations. We strive to provide exceptional service and would like to address any questions or concerns you may have. If there's anything we can do to assist you further, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy






































